Retail Customer Service - Arrowhead Crossing Rack
FashionUnited, Peoria, IL, United States
Retail Customer Service – Arrowhead Crossing Rack
Are you ready to thrive in a fast‑paced, high‑energy environment? As a Nordstrom Rack team member, you’ll continuously move and collaborate with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter‑free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.
Roles Available We have roles available in Sales, Customer Service, Stock, and Fulfillment departments. Apply now and discuss which role interests you most during the interview process.
A Day in the Life – Sales and Customer Service
Work with the team to ensure the sales floor stays "runway ready", and is sized and filled in through re‑merchandising and straightening throughout the day.
Assist customers when cashiering with a variety of transactions across different platforms (in‑store, online, and mobile), which includes operating a point‑of‑sale system, bagging items of all sizes, and handling bulky (sometimes heavy) items—including boxes—while ensuring a seamless and friendly experience.
Create a smooth fitting‑room experience when supporting as a fitting‑room attendant by greeting and assisting customers and sorting and returning clothing to the floor.
Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate proficiency in all store technologies.
Adhere to all operational, merchandise, and asset‑protection standards.
Promote initiatives like our Nordstrom Rewards program.
A Day in the Life – Stock Support and Fulfillment
Receive, unload freight, unpack, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders in a timely manner following quality standards.
Prepare and ship customer orders following quality, packing, and shipping standards.
Utilize inventory management systems to scan, process, and research merchandise shipments in accordance with our inventory control processes.
Assist in maintaining clean and organized selling floors and stockrooms.
Provide general support to the store, e.g., set up special events, organize the backroom, markdowns, and relocate store fixtures.
Qualifications and Core Traits
Clear, effective communication with strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast‑paced environment.
Ability to work a flexible schedule based on business needs.
Physical Requirements
Continuous movement for 6‑8 hours per shift, which includes frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
Stock and Fulfillment only: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Benefits
Medical/Vision
Dental
Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Pay $17.10 - $17.80 Hourly. This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview.
Job Title: Retail Customer Service – Arrowhead Crossing Rack
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Roles Available We have roles available in Sales, Customer Service, Stock, and Fulfillment departments. Apply now and discuss which role interests you most during the interview process.
A Day in the Life – Sales and Customer Service
Work with the team to ensure the sales floor stays "runway ready", and is sized and filled in through re‑merchandising and straightening throughout the day.
Assist customers when cashiering with a variety of transactions across different platforms (in‑store, online, and mobile), which includes operating a point‑of‑sale system, bagging items of all sizes, and handling bulky (sometimes heavy) items—including boxes—while ensuring a seamless and friendly experience.
Create a smooth fitting‑room experience when supporting as a fitting‑room attendant by greeting and assisting customers and sorting and returning clothing to the floor.
Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate proficiency in all store technologies.
Adhere to all operational, merchandise, and asset‑protection standards.
Promote initiatives like our Nordstrom Rewards program.
A Day in the Life – Stock Support and Fulfillment
Receive, unload freight, unpack, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders in a timely manner following quality standards.
Prepare and ship customer orders following quality, packing, and shipping standards.
Utilize inventory management systems to scan, process, and research merchandise shipments in accordance with our inventory control processes.
Assist in maintaining clean and organized selling floors and stockrooms.
Provide general support to the store, e.g., set up special events, organize the backroom, markdowns, and relocate store fixtures.
Qualifications and Core Traits
Clear, effective communication with strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast‑paced environment.
Ability to work a flexible schedule based on business needs.
Physical Requirements
Continuous movement for 6‑8 hours per shift, which includes frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
Stock and Fulfillment only: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Benefits
Medical/Vision
Dental
Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Pay $17.10 - $17.80 Hourly. This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview.
Job Title: Retail Customer Service – Arrowhead Crossing Rack
#J-18808-Ljbffr