Otis: Sales & CRM Business Analyst
Mosaec, Farmington, CT, United States
Location
Headquarters: South Carolina Home Offices Remote Location, Remote City, SC, 06032 USA; OTCTH: Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA.
Responsibilities
Assess existing Business Processes, System Landscapes, and User Pain Points in order to understand problem statements and recommend ideal technical solutions and system workarounds
Facilitate Requirements Gathering Sessions with Business and Technical stakeholders
Facilitate Functional Design Sessions with Business and Technical stakeholders
Lead the documentation of detailed Functional Design Specifications (FDDs) in the form of Epics, Features, and User Stories
Lead Scrum Team “Refinement” Sessions with Technical Stakeholders to summarize Feature’s Design, determine estimates, and complete preparation activities for upcoming Sprint Cycles
Present live Product Demonstrations for enhancements being introduced into the solution
Provide Support for QA + UAT Test Case Authoring and Execution Activities
Review, Triage, and provide clarifications for System Bugs and Production Incidents
Prepare System Release Notes to be distributed to End Users for training and change management purposes
Assist with Sprint Planning Activities and send communications to key stakeholders
Participate in team retrospectives and help drive continuous improvement
Qualifications
Bachelor’s degree in Computer Science or related field preferred; high school diploma or GED required
2+ years of IT experience with progressive responsibility in business analysis and functional design
Experience leading business process improvements, requirements gathering, and functional design
Experience preparing and delivering product demonstrations
Proven ability to facilitate cross‑functional, multi‑geography workshops (international experience a plus)
Ability to evaluate and drive technical solutions based on feasibility, cost/benefit, and complexity
Strong interpersonal, collaboration, facilitation, and negotiation skills
Ability to balance strategic (“big picture”) thinking with tactical execution
Highly organized, analytical, and detail‑oriented
Excellent written and verbal communication skills
Strong experience with Agile software development methodologies
Exposure to diverse business systems and technologies
Experience with Microsoft Dynamics 365 (Sales module) strongly preferred
Experience with cloud‑based solutions, including data migrations, integrations, APIs, reporting, and customizations
Experience with Azure DevOps (ADO) preferred
Benefits
We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment; you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
Enjoy three weeks of paid vacation, along with paid company holidays.
We provide paid sick leave, employee assistance, and wellness incentive programs to support your well‑being.
Life insurance and disability coverage to protect you and your family.
Voluntary benefits, including options for legal, pet, home, and auto insurance.
We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
Pursue your educational goals with our tuition reimbursement program.
Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
The salary range for this role is $116,000 – $174,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
Applicants must have authorization to work in the U.S. now and in the future without sponsorship.
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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Responsibilities
Assess existing Business Processes, System Landscapes, and User Pain Points in order to understand problem statements and recommend ideal technical solutions and system workarounds
Facilitate Requirements Gathering Sessions with Business and Technical stakeholders
Facilitate Functional Design Sessions with Business and Technical stakeholders
Lead the documentation of detailed Functional Design Specifications (FDDs) in the form of Epics, Features, and User Stories
Lead Scrum Team “Refinement” Sessions with Technical Stakeholders to summarize Feature’s Design, determine estimates, and complete preparation activities for upcoming Sprint Cycles
Present live Product Demonstrations for enhancements being introduced into the solution
Provide Support for QA + UAT Test Case Authoring and Execution Activities
Review, Triage, and provide clarifications for System Bugs and Production Incidents
Prepare System Release Notes to be distributed to End Users for training and change management purposes
Assist with Sprint Planning Activities and send communications to key stakeholders
Participate in team retrospectives and help drive continuous improvement
Qualifications
Bachelor’s degree in Computer Science or related field preferred; high school diploma or GED required
2+ years of IT experience with progressive responsibility in business analysis and functional design
Experience leading business process improvements, requirements gathering, and functional design
Experience preparing and delivering product demonstrations
Proven ability to facilitate cross‑functional, multi‑geography workshops (international experience a plus)
Ability to evaluate and drive technical solutions based on feasibility, cost/benefit, and complexity
Strong interpersonal, collaboration, facilitation, and negotiation skills
Ability to balance strategic (“big picture”) thinking with tactical execution
Highly organized, analytical, and detail‑oriented
Excellent written and verbal communication skills
Strong experience with Agile software development methodologies
Exposure to diverse business systems and technologies
Experience with Microsoft Dynamics 365 (Sales module) strongly preferred
Experience with cloud‑based solutions, including data migrations, integrations, APIs, reporting, and customizations
Experience with Azure DevOps (ADO) preferred
Benefits
We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment; you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
Enjoy three weeks of paid vacation, along with paid company holidays.
We provide paid sick leave, employee assistance, and wellness incentive programs to support your well‑being.
Life insurance and disability coverage to protect you and your family.
Voluntary benefits, including options for legal, pet, home, and auto insurance.
We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
Pursue your educational goals with our tuition reimbursement program.
Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
The salary range for this role is $116,000 – $174,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
Applicants must have authorization to work in the U.S. now and in the future without sponsorship.
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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