Service Writer
Witt/Kieffer, Fairbanks, AK, United States
EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Position: Service Writer Reporting directly to the Service Manager, the service writer is a liaison between the customer and service technician.
Key Responsibilities
Daily interaction with customers
Open work orders and document description of symptoms in sufficient detail to provide technician with information necessary to efficiently perform service work
Verify warranty contract coverage and explaining provisions and exclusions as necessary
Updating the customer on the status of their work order
Work directly with Service Manager to schedule and assign work orders as necessary
Facilitate parts ordering & delivery to keep technicians on the wrench
Researching and recommending correct parts/equipment for a given job
Assisting customer with purchase of small equipment
Performs other related duties as assigned
Skills for success
High school diploma or GED (preferred)
Excellent communication and time management skills
Job Requirements
Able to work 40+ hrs per week
Have a valid driver's license and a clean driving record
Physical Requirements The position requires sitting, standing, walking, use of fingers and hands, stooping, bending, reaching, and lifting.
Benefits
$15,000 life insurance policy fully paid for by employer after 1st of the month following 60 days of full-time employment
PPO and HSA medical plans available after 1st of the month following 60 days of full-time employment. HSA contribution by employer for those who participate in our HSA-eligible plans
$40 bi-weekly stipend for team members who choose not to participate in our medical plans
Supplemental benefits available after 1st of the month following 60 days of full-time employment
2 weeks of paid time off (PTO) a year with an accrual starting after 90 days of full-time employment
Participation in GGOB (Great Game of Business)
Monthly financial wellness webinars with our financial consulting firm
Employee Assistance Program (EAP)
6-7 paid holidays
Ability to rent equipment for personal use at no cost
Discount on purchasing equipment
Continuing education training and annual training
Growth opportunities
#J-18808-Ljbffr
Position: Service Writer Reporting directly to the Service Manager, the service writer is a liaison between the customer and service technician.
Key Responsibilities
Daily interaction with customers
Open work orders and document description of symptoms in sufficient detail to provide technician with information necessary to efficiently perform service work
Verify warranty contract coverage and explaining provisions and exclusions as necessary
Updating the customer on the status of their work order
Work directly with Service Manager to schedule and assign work orders as necessary
Facilitate parts ordering & delivery to keep technicians on the wrench
Researching and recommending correct parts/equipment for a given job
Assisting customer with purchase of small equipment
Performs other related duties as assigned
Skills for success
High school diploma or GED (preferred)
Excellent communication and time management skills
Job Requirements
Able to work 40+ hrs per week
Have a valid driver's license and a clean driving record
Physical Requirements The position requires sitting, standing, walking, use of fingers and hands, stooping, bending, reaching, and lifting.
Benefits
$15,000 life insurance policy fully paid for by employer after 1st of the month following 60 days of full-time employment
PPO and HSA medical plans available after 1st of the month following 60 days of full-time employment. HSA contribution by employer for those who participate in our HSA-eligible plans
$40 bi-weekly stipend for team members who choose not to participate in our medical plans
Supplemental benefits available after 1st of the month following 60 days of full-time employment
2 weeks of paid time off (PTO) a year with an accrual starting after 90 days of full-time employment
Participation in GGOB (Great Game of Business)
Monthly financial wellness webinars with our financial consulting firm
Employee Assistance Program (EAP)
6-7 paid holidays
Ability to rent equipment for personal use at no cost
Discount on purchasing equipment
Continuing education training and annual training
Growth opportunities
#J-18808-Ljbffr