(Ocean Freight) Customer Service Specialist (Korean Bilingual)
Harmonious Hiring LLC, Englewood Cliffs, NJ, United States
Englewood Cliffs, United States
Posted on 04/13/2026
Our Client is seeking a candidate to manage end-to-end ocean freight processes, serve as the primary point of contact for customers on ocean shipments, and coordinate with carriers and internal teams to ensure timely delivery and billing.
Requirements Responsibilities
Manage end-to-end ocean freight processes including booking, documentation, tracking, and delivery.
Serve as the primary point of contact for customers regarding ocean shipments, providing timely updates and solutions.
Coordinate with shipping lines, carriers, and overseas agents to secure bookings and manage schedules.
Monitor shipment status and proactively communicate delays or issues to customers and internal stakeholders.
Handle freight quotations, rate requests, and service inquiries.
Collaborate with operations, customs brokerage, and finance teams to ensure accurate and timely billing.
Resolve service issues and customer complaints with professionalism and efficiency.
Maintain compliance with international trade regulations, company policies, and industry standards.
Provide reports as requested by customers.
All other tasks as assigned.
Qualifications
Bilingual proficiency in English and Korean.
Bachelor’s degree in Business, Logistics, or related field (preferred).
Strong attention to detail and organizational skills.
Compensation
$50,000-80,000 a year depending on qualifications and experience
Health, Dental, and Vision PPO Insurance
Life, STD, LTD Insurance
Paid Time Off
Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
Years of Service Awards
Education Assistant Program (Based on Eligibility)
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Posted on 04/13/2026
Our Client is seeking a candidate to manage end-to-end ocean freight processes, serve as the primary point of contact for customers on ocean shipments, and coordinate with carriers and internal teams to ensure timely delivery and billing.
Requirements Responsibilities
Manage end-to-end ocean freight processes including booking, documentation, tracking, and delivery.
Serve as the primary point of contact for customers regarding ocean shipments, providing timely updates and solutions.
Coordinate with shipping lines, carriers, and overseas agents to secure bookings and manage schedules.
Monitor shipment status and proactively communicate delays or issues to customers and internal stakeholders.
Handle freight quotations, rate requests, and service inquiries.
Collaborate with operations, customs brokerage, and finance teams to ensure accurate and timely billing.
Resolve service issues and customer complaints with professionalism and efficiency.
Maintain compliance with international trade regulations, company policies, and industry standards.
Provide reports as requested by customers.
All other tasks as assigned.
Qualifications
Bilingual proficiency in English and Korean.
Bachelor’s degree in Business, Logistics, or related field (preferred).
Strong attention to detail and organizational skills.
Compensation
$50,000-80,000 a year depending on qualifications and experience
Health, Dental, and Vision PPO Insurance
Life, STD, LTD Insurance
Paid Time Off
Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
Years of Service Awards
Education Assistant Program (Based on Eligibility)
#J-18808-Ljbffr