Assistant Director of Member Services
University of Wisconsin-Madison, Madison, WI, United States
Job Profile
Recreation & Wellbeing at the University of Wisconsin–Madison is seeking a dynamic, energetic, goal‑oriented, and innovative leader within the fields of recreation, customer service, and wellbeing. The Assistant Director of Member Services is a full‑time employee under the direct supervision of the Associate Director of Member Experience. They will manage the member services area including staffing, membership sales, locker rentals, merchandise, and customer inquiries, and will supervise two Coordinators of Member Services, up to two professional interns, and approximately 150 part‑time student employees. They are directly responsible for the oversight of member services across the Nicholas Recreation Center and the Bakke Recreation & Wellbeing Center. They will oversee all hiring, training, and development of member services student employees.
The Assistant Director is responsible for the creation and oversight of the member services budget, the review and development of policies impacting member services, and cultivating relationships within the division and across campus with a focus on enhancing student and member experiences. They will work to engage as many students as possible with Rec Well while also pursuing opportunities to attract and retain more than 3,000 non‑student members. The position is directly responsible for the day‑to‑day functionality, data reporting, and upkeep of the membership‑based aspects of our CRM software, Innosoft Fusion. They will work closely with professional and student staff to plan and coordinate activities, assess problems, and develop solutions.
Key Job Responsibilities
Facilitates the development of new programs and fosters relationships with existing student organizations.
Prepares and analyzes statistical reports, evaluations, participation surveys, and program manuals.
Develops and audits the unit budget.
Provides leadership and direction regarding programmatic decisions, budgets, and logistics.
May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees.
Manages applicable software systems for program registration, sport management, and participation data.
Department Member Services
Compensation The minimum salary for the position is $65,000. The expected salary ranges from $67,000 to $73,000 – actual pay is negotiable based on experience and qualifications.
Benefits In addition to salary, this position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax‑advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.
Required Qualifications
Two years of full‑time, professional experience in the recreation or related field.
Experience supervising full‑time or part‑time employees.
Experience supporting budget management and financial operations.
Experience working in a team and supporting colleagues.
Demonstrated leadership, customer service, communication, and problem‑solving skills.
Preferred Qualifications
Four years of full‑time, professional experience in collegiate recreation.
Demonstrated ability to successfully lead, manage, and support full‑time staff.
Experience working with a departmental budget, including budget creation, management, and the development of revenue forecasts.
Experience with business development.
Experience utilizing Innosoft Fusion in a member services setting, including data input, member access, payment systems, and working with Fusion’s support team.
Certifications
Innosoft Fusion School, preferred.
Additional Details
Typical working hours between 7:45 am – 4:30 pm; some night and weekend hours may be required.
This position is eligible for up to the equivalent of one work day remote.
Education Required: Bachelor’s Degree in recreation, sports administration, higher education, or related field.
Preferred: Master’s Degree in recreation, sports administration, higher education, or related field.
Equal Employment Opportunity Statement The University of Wisconsin–Madison is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran, among other bases as defined by federal regulations and UW System policies.
#J-18808-Ljbffr
The Assistant Director is responsible for the creation and oversight of the member services budget, the review and development of policies impacting member services, and cultivating relationships within the division and across campus with a focus on enhancing student and member experiences. They will work to engage as many students as possible with Rec Well while also pursuing opportunities to attract and retain more than 3,000 non‑student members. The position is directly responsible for the day‑to‑day functionality, data reporting, and upkeep of the membership‑based aspects of our CRM software, Innosoft Fusion. They will work closely with professional and student staff to plan and coordinate activities, assess problems, and develop solutions.
Key Job Responsibilities
Facilitates the development of new programs and fosters relationships with existing student organizations.
Prepares and analyzes statistical reports, evaluations, participation surveys, and program manuals.
Develops and audits the unit budget.
Provides leadership and direction regarding programmatic decisions, budgets, and logistics.
May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees.
Manages applicable software systems for program registration, sport management, and participation data.
Department Member Services
Compensation The minimum salary for the position is $65,000. The expected salary ranges from $67,000 to $73,000 – actual pay is negotiable based on experience and qualifications.
Benefits In addition to salary, this position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax‑advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.
Required Qualifications
Two years of full‑time, professional experience in the recreation or related field.
Experience supervising full‑time or part‑time employees.
Experience supporting budget management and financial operations.
Experience working in a team and supporting colleagues.
Demonstrated leadership, customer service, communication, and problem‑solving skills.
Preferred Qualifications
Four years of full‑time, professional experience in collegiate recreation.
Demonstrated ability to successfully lead, manage, and support full‑time staff.
Experience working with a departmental budget, including budget creation, management, and the development of revenue forecasts.
Experience with business development.
Experience utilizing Innosoft Fusion in a member services setting, including data input, member access, payment systems, and working with Fusion’s support team.
Certifications
Innosoft Fusion School, preferred.
Additional Details
Typical working hours between 7:45 am – 4:30 pm; some night and weekend hours may be required.
This position is eligible for up to the equivalent of one work day remote.
Education Required: Bachelor’s Degree in recreation, sports administration, higher education, or related field.
Preferred: Master’s Degree in recreation, sports administration, higher education, or related field.
Equal Employment Opportunity Statement The University of Wisconsin–Madison is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran, among other bases as defined by federal regulations and UW System policies.
#J-18808-Ljbffr