Customer Service Representative - CSR
Pro Outdoor, Sterling, VA, United States
Customer Service Representative
Location:
Sterling, VA (On-site)
Employment Type:
Full‑Time, Non‑Exempt
Salary:
$22‑$25 per hour
What We Offer
Competitive pay based on experience
Incentive plan opportunities based on performance
Comprehensive benefits package, including medical, dental, and vision insurance
Retirement savings options with 401(k) company match (if applicable)
Ongoing training and professional development opportunities
Supportive and collaborative team environment focused on customer success
Position Overview The Customer Service Representative (CSR) handles incoming customer calls, schedules and reschedules requested services, sells and cross‑sells memberships, reviews technicians’ daily schedules, responds to customer texts and voicemails, and follows up on missed service payments as needed. The role requires excellent communication skills, attention to detail, and the ability to work in a fast‑paced environment. The ideal candidate is customer‑focused and comfortable handling multiple tasks while ensuring an outstanding customer experience.
Key Responsibilities
Answer incoming calls and assist customers with scheduling and rescheduling services
Sell and cross‑sell memberships and other service offerings
Review technicians’ daily schedules to ensure efficiency
Respond to customer texts and voicemails in a timely manner
Follow up on missed service payments as needed
Provide exceptional customer service by addressing customer concerns and inquiries
Qualifications – Required
2+ years of experience in Customer Service (preferably in Home Services)
Strong computer skills with proficiency in Microsoft Office
High School Diploma or GED
Ability to multi‑task and prioritize workloads in a busy environment
Ability to work independently with minimal supervision
Strong verbal and written communication skills
Qualifications – Preferred
Experience using Service Titan software is highly desired
Working Conditions & Physical Requirements
Frequent repetitive hand and arm motions with prolonged periods of sitting
Regularly required to stand, walk, talk, listen, reach, stoop, kneel, crouch, or balance
Requires manual dexterity and eye‑hand coordination for keyboarding and equipment handling
Ability to lift and/or move up to 25 pounds occasionally
Noise level is typically low to moderate
Must be able to travel (10%) within the metropolitan area
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Sterling, VA (On-site)
Employment Type:
Full‑Time, Non‑Exempt
Salary:
$22‑$25 per hour
What We Offer
Competitive pay based on experience
Incentive plan opportunities based on performance
Comprehensive benefits package, including medical, dental, and vision insurance
Retirement savings options with 401(k) company match (if applicable)
Ongoing training and professional development opportunities
Supportive and collaborative team environment focused on customer success
Position Overview The Customer Service Representative (CSR) handles incoming customer calls, schedules and reschedules requested services, sells and cross‑sells memberships, reviews technicians’ daily schedules, responds to customer texts and voicemails, and follows up on missed service payments as needed. The role requires excellent communication skills, attention to detail, and the ability to work in a fast‑paced environment. The ideal candidate is customer‑focused and comfortable handling multiple tasks while ensuring an outstanding customer experience.
Key Responsibilities
Answer incoming calls and assist customers with scheduling and rescheduling services
Sell and cross‑sell memberships and other service offerings
Review technicians’ daily schedules to ensure efficiency
Respond to customer texts and voicemails in a timely manner
Follow up on missed service payments as needed
Provide exceptional customer service by addressing customer concerns and inquiries
Qualifications – Required
2+ years of experience in Customer Service (preferably in Home Services)
Strong computer skills with proficiency in Microsoft Office
High School Diploma or GED
Ability to multi‑task and prioritize workloads in a busy environment
Ability to work independently with minimal supervision
Strong verbal and written communication skills
Qualifications – Preferred
Experience using Service Titan software is highly desired
Working Conditions & Physical Requirements
Frequent repetitive hand and arm motions with prolonged periods of sitting
Regularly required to stand, walk, talk, listen, reach, stoop, kneel, crouch, or balance
Requires manual dexterity and eye‑hand coordination for keyboarding and equipment handling
Ability to lift and/or move up to 25 pounds occasionally
Noise level is typically low to moderate
Must be able to travel (10%) within the metropolitan area
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