Customer Service Representative
Tour Edge Golf, Batavia, IL, United States
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. The expectation is that this candidate will also become a certified golf club fitter in the near future.
Responsibilities
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Act as an internal point of contact for an assigned group of outside Sales Reps.
Eventually develop into a Tour Edge Certified Club Fitter.
Become a subject matter expert on all Tour Edge products and offerings, as well as golf technology as a whole.
Qualifications
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
A knowledge and passion for golf and golf equipment
HS Diploma or Equivalent, College experience desirable.
Advanced golf equipment technical knowledge is HIGHLY desirable.
Team Perks
Salary Range: $40,000-$50,000/year
PTO and Holiday Time Off
Bi-weekly half/day Fridays
Golf gear and discounts on golf equipment
Team Activities (Summer BBQ, Annual Golf Outing, Office Putting competition, Summer Golf League)
Fun atmosphere in a great industry!
Tour Edge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Responsibilities
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Act as an internal point of contact for an assigned group of outside Sales Reps.
Eventually develop into a Tour Edge Certified Club Fitter.
Become a subject matter expert on all Tour Edge products and offerings, as well as golf technology as a whole.
Qualifications
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
A knowledge and passion for golf and golf equipment
HS Diploma or Equivalent, College experience desirable.
Advanced golf equipment technical knowledge is HIGHLY desirable.
Team Perks
Salary Range: $40,000-$50,000/year
PTO and Holiday Time Off
Bi-weekly half/day Fridays
Golf gear and discounts on golf equipment
Team Activities (Summer BBQ, Annual Golf Outing, Office Putting competition, Summer Golf League)
Fun atmosphere in a great industry!
Tour Edge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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