Call Center Representative
Bath Concepts Independent Dealers, Albuquerque, NM, United States
Overview
Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a
Call Center Lead-Setter
who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.
Responsibilities
Participate in goal-setting meetings with management and team
Operate a multi-line phone system and transfer calls to the appropriate extension
Review daily call cues to confirm appointments and leads
Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
Provide front desk coverage for walk-in traffic and events as needed
Qualifications
High School diploma or equivalency (required)
1+ year of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)
A passion for customer service and working as a team
Efficient interpersonal communication, time management, and organizational skills
Sound decision-making, problem-solving, and adaptability to challenges
Pay $18.00-$20.00/hr. plus bonuses
Benefits
401(k) profit-sharing retirement plan
Medical, dental, and vision insurance
Paid time off
Mileage reimbursement
Employee discounts
Referral programs
Schedule
Full-time, 32-40 hours per week (on-site)
.5-1-hour meal break, non-exempt
Monday-Friday: 8:30am-5:00pm
Rotating Saturday and events: 9:30am-3:00pm
Application Questions
Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
Are you authorized to work in the U.S.?
If you feel you are the right fit for this position, apply here or in-person at our Design Center or Marketplace.
#J-18808-Ljbffr
Call Center Lead-Setter
who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.
Responsibilities
Participate in goal-setting meetings with management and team
Operate a multi-line phone system and transfer calls to the appropriate extension
Review daily call cues to confirm appointments and leads
Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
Provide front desk coverage for walk-in traffic and events as needed
Qualifications
High School diploma or equivalency (required)
1+ year of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)
A passion for customer service and working as a team
Efficient interpersonal communication, time management, and organizational skills
Sound decision-making, problem-solving, and adaptability to challenges
Pay $18.00-$20.00/hr. plus bonuses
Benefits
401(k) profit-sharing retirement plan
Medical, dental, and vision insurance
Paid time off
Mileage reimbursement
Employee discounts
Referral programs
Schedule
Full-time, 32-40 hours per week (on-site)
.5-1-hour meal break, non-exempt
Monday-Friday: 8:30am-5:00pm
Rotating Saturday and events: 9:30am-3:00pm
Application Questions
Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
Are you authorized to work in the U.S.?
If you feel you are the right fit for this position, apply here or in-person at our Design Center or Marketplace.
#J-18808-Ljbffr