Collections Specialist
Spruce Power, Houston, TX, United States
Debt Collector
Spruce Power, a leading provider of solar energy to over 53,000 customers, is the nation’s #1 independent residential solar servicing company.
It offers customers a comprehensive, end‑to‑end servicing solution that includes financial asset management, account services, billing, fleet management, and customer support to third‑party asset owners and retail customers.
Location: Houston, TX.
The role is designed to be based in Houston.
Position Overview: A Collections Specialist will support Spruce’s billing and collections efforts.
The primary focus is to drive account resolution and maximize recovery by ensuring timely follow‑up and effective solutions for both internal and external billing and delinquency inquiries.
The Asset Recovery Collector will manage complex account balances, resolve discrepancies, and secure payment arrangements to support internal operations and improve cash flow.
Compensation: $19–$21 per hour (plus $1 if bilingual).
Schedule: Full time, 40 hours per week.
Call center hours Monday‑Thursday 8:00 am–7:00 pm; Friday 8:00 am–6:00 pm.
No weekends.
A structured 2‑week training schedule is required (Monday‑Friday, 8:00 am–6:00 pm, 100% onsite during training).
Key Responsibilities
Communicate with customers via inbound/outbound phone calls.
Manage assigned accounts and plan course of action to recover outstanding debts.
Update account status and database regularly.
Validate customer information, including addresses, contact details, and authentication steps.
Review terms of sales and agreement documents and explain them to customers to increase understanding of contract obligations.
Adhere to FDCPA, state and federal laws, and regulations.
Comply with company policies and procedures.
Locate customers using skip‑trace sites, internet, and credit bureaus.
Work from multiple servicing platforms to investigate and resolve discrepancies.
Communicate effectively with internal and external partners.
Comply with requirements when legal action is unavoidable.
Requirements
High school diploma or GED required.
Minimum 2 years of collections experience.
Computer/technical knowledge to modify information in servicing platforms.
Ability to solve problems quickly and efficiently in the best interest of the company and customer.
Knowledge of FDCPA regulations.
Critical thinking skills.
Basic understanding of consumer agreement documents.
Typing speed of at least 30 words per minute without grammatical errors.
Proficiency in Microsoft Word, Excel, PowerPoint, and email.
Strong math skills.
Ability to partner well with teammates and other departments.
Ability to work unsupervised after the initial training phase.
Bilingual in Spanish is a plus.
Desirable Skills
Good attendance.
Ability to adapt to changes.
Customer service orientation.
Problem‑solving capabilities.
Benefits Spruce Power offers competitive benefits and a collaborative, purpose‑driven, high‑energy culture.
Equal Opportunity Employer Spruce Power values a diverse work environment.
We are an equal‑opportunity employer and hire without consideration of race, religion, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.
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It offers customers a comprehensive, end‑to‑end servicing solution that includes financial asset management, account services, billing, fleet management, and customer support to third‑party asset owners and retail customers.
Location: Houston, TX.
The role is designed to be based in Houston.
Position Overview: A Collections Specialist will support Spruce’s billing and collections efforts.
The primary focus is to drive account resolution and maximize recovery by ensuring timely follow‑up and effective solutions for both internal and external billing and delinquency inquiries.
The Asset Recovery Collector will manage complex account balances, resolve discrepancies, and secure payment arrangements to support internal operations and improve cash flow.
Compensation: $19–$21 per hour (plus $1 if bilingual).
Schedule: Full time, 40 hours per week.
Call center hours Monday‑Thursday 8:00 am–7:00 pm; Friday 8:00 am–6:00 pm.
No weekends.
A structured 2‑week training schedule is required (Monday‑Friday, 8:00 am–6:00 pm, 100% onsite during training).
Key Responsibilities
Communicate with customers via inbound/outbound phone calls.
Manage assigned accounts and plan course of action to recover outstanding debts.
Update account status and database regularly.
Validate customer information, including addresses, contact details, and authentication steps.
Review terms of sales and agreement documents and explain them to customers to increase understanding of contract obligations.
Adhere to FDCPA, state and federal laws, and regulations.
Comply with company policies and procedures.
Locate customers using skip‑trace sites, internet, and credit bureaus.
Work from multiple servicing platforms to investigate and resolve discrepancies.
Communicate effectively with internal and external partners.
Comply with requirements when legal action is unavoidable.
Requirements
High school diploma or GED required.
Minimum 2 years of collections experience.
Computer/technical knowledge to modify information in servicing platforms.
Ability to solve problems quickly and efficiently in the best interest of the company and customer.
Knowledge of FDCPA regulations.
Critical thinking skills.
Basic understanding of consumer agreement documents.
Typing speed of at least 30 words per minute without grammatical errors.
Proficiency in Microsoft Word, Excel, PowerPoint, and email.
Strong math skills.
Ability to partner well with teammates and other departments.
Ability to work unsupervised after the initial training phase.
Bilingual in Spanish is a plus.
Desirable Skills
Good attendance.
Ability to adapt to changes.
Customer service orientation.
Problem‑solving capabilities.
Benefits Spruce Power offers competitive benefits and a collaborative, purpose‑driven, high‑energy culture.
Equal Opportunity Employer Spruce Power values a diverse work environment.
We are an equal‑opportunity employer and hire without consideration of race, religion, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.
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