Customer Account Spec
Parker Hannifin, Miami, FL, United States
Customer Account Specialist
Provides customer service, support and prioritization for team through best practices. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to: P.O.-review, bookings, RMA’s, credits, reports, follow-up/status, and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.
Job Core Responsibilities
Manage Aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship-management. Collaborate with all teams to hit goals and deliverables.
Work closely with Supply‑Chain, Operations, Quality and Trade Compliance to ensure all customer requirements and commitments are met.
Participate in process improvement initiatives as required with their respective customer base.
Maintain, execute and train on/documented Standard Work.
Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact for customers’ buyers and supply chain personnel.
Coordinate site visits to Parker’s facilities and set‑up customer meetings as required.
Ensure accurate pricing is applied.
Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.
Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations).
Utilize business systems, including Salesforce/CRM, portal management and workflow tools, to expedite the process of receiving, reviewing, responding and booking orders.
Works to resolve customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level in the most beneficial manner for Parker by collaborating with other functions and seeking appropriate management approval.
Attend and participate in meetings and collaborate with Finance, Operations, Sales, Planning, and Procurement personnel to communicate changes to demand and convey information to and from customers.
Other tasks as assigned.
Job Specifications Education Level: Bachelor's Degree
Field Of Study/Area Of Experience
2+ years of experience in MRO, customer‑Service/Inside Sales, Aerospace/Aviation After‑Market, or a combination thereof.
Must be a U.S. person: U.S. citizen or permanent U.S. resident.
Competitive Compensation Our competitive package includes: Participation in Annual Incentive Program
Parker Offers Competitive Benefit Programs, Including
Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost
401(k) Plan with company matching contributions at 100% of the first 5% of pay
Company provided defined‑contribution retirement plan with annual contribution equal to 3% of pay Career development and tuition reimbursement
Other benefits including paid parental leave, short and long‑term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
Paid Time Off and 13 Company‑Paid Holidays
Equal Employment Opportunity Parker is an Equal Opportunity and Affidavit Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
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Job Core Responsibilities
Manage Aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship-management. Collaborate with all teams to hit goals and deliverables.
Work closely with Supply‑Chain, Operations, Quality and Trade Compliance to ensure all customer requirements and commitments are met.
Participate in process improvement initiatives as required with their respective customer base.
Maintain, execute and train on/documented Standard Work.
Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact for customers’ buyers and supply chain personnel.
Coordinate site visits to Parker’s facilities and set‑up customer meetings as required.
Ensure accurate pricing is applied.
Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.
Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations).
Utilize business systems, including Salesforce/CRM, portal management and workflow tools, to expedite the process of receiving, reviewing, responding and booking orders.
Works to resolve customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level in the most beneficial manner for Parker by collaborating with other functions and seeking appropriate management approval.
Attend and participate in meetings and collaborate with Finance, Operations, Sales, Planning, and Procurement personnel to communicate changes to demand and convey information to and from customers.
Other tasks as assigned.
Job Specifications Education Level: Bachelor's Degree
Field Of Study/Area Of Experience
2+ years of experience in MRO, customer‑Service/Inside Sales, Aerospace/Aviation After‑Market, or a combination thereof.
Must be a U.S. person: U.S. citizen or permanent U.S. resident.
Competitive Compensation Our competitive package includes: Participation in Annual Incentive Program
Parker Offers Competitive Benefit Programs, Including
Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost
401(k) Plan with company matching contributions at 100% of the first 5% of pay
Company provided defined‑contribution retirement plan with annual contribution equal to 3% of pay Career development and tuition reimbursement
Other benefits including paid parental leave, short and long‑term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
Paid Time Off and 13 Company‑Paid Holidays
Equal Employment Opportunity Parker is an Equal Opportunity and Affidavit Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
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