Customer Service Representative
Copart, Boston, MA, United States
Overview
Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with facilities located across the world. Copart connects vehicle sellers to buyers in multiple countries, delivering an unmatched experience driven by our people, processes, and technology.
Responsibilities
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart.
Obtain the release of vehicles located at body shops and/or other locations including residences.
Provide office support functions as needed and act as the face of the Company during customer interactions.
Understand client needs, offer solutions, and facilitate a unique customer service experience.
Position may expand to include Chat and Email Customer Support.
Answer and place calls in a professional manner with a focus on call quality and timely follow-up.
Analyze information and use company resources to gather data and offer solutions to meet customer needs; aim for call resolution.
Perform other duties as assigned.
Qualifications
One year of office support experience in a customer service role (preferred).
High School diploma.
Excellent customer service skills and attitude.
Excellent written and verbal skills.
Proficient with office equipment.
Attention to detail.
Problem-solving ability.
Computer proficiency — MS Office Suite.
Typing speed 45 WPM.
Professional appearance and ability to multi-task in a fast-paced environment.
Bilingual skills a plus.
Occasional overtime as needed.
Compensation Pay: $22.07 - $24.86/Hour.
Benefits
Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program (no cost to you)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts
Compliance At Copart, we participate in the E-Verify program (For U.S. applicants and employees only). E-Verify Participation and Right to Work information is available for review.
Note: This description reflects responsibilities and qualifications for the role and may be updated as needed. EEO statements and compliance information are included as required.
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Responsibilities
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart.
Obtain the release of vehicles located at body shops and/or other locations including residences.
Provide office support functions as needed and act as the face of the Company during customer interactions.
Understand client needs, offer solutions, and facilitate a unique customer service experience.
Position may expand to include Chat and Email Customer Support.
Answer and place calls in a professional manner with a focus on call quality and timely follow-up.
Analyze information and use company resources to gather data and offer solutions to meet customer needs; aim for call resolution.
Perform other duties as assigned.
Qualifications
One year of office support experience in a customer service role (preferred).
High School diploma.
Excellent customer service skills and attitude.
Excellent written and verbal skills.
Proficient with office equipment.
Attention to detail.
Problem-solving ability.
Computer proficiency — MS Office Suite.
Typing speed 45 WPM.
Professional appearance and ability to multi-task in a fast-paced environment.
Bilingual skills a plus.
Occasional overtime as needed.
Compensation Pay: $22.07 - $24.86/Hour.
Benefits
Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program (no cost to you)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts
Compliance At Copart, we participate in the E-Verify program (For U.S. applicants and employees only). E-Verify Participation and Right to Work information is available for review.
Note: This description reflects responsibilities and qualifications for the role and may be updated as needed. EEO statements and compliance information are included as required.
#J-18808-Ljbffr