Assistant VP Mortgage Fulfillment
Private National Mortgage Acceptance Company, LLC, Saint Louis, MO, United States
Overview
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform focused on the production and servicing of U.S. mortgage loans and related investments.
At Pennymac, our people are the foundation of our success and the heart of our dynamic work culture. We strive to help millions of Americans achieve homeownership through the complete mortgage journey.
A Typical Day Position Summary: The
AVP, Mortgage Fulfillment - Precision Review
will lead and oversee a specialized team responsible for validating income and assets, managing escalations, ensuring investor guideline compliance, and maintaining adherence to service level agreements (SLAs). This role is accountable for operational performance, process improvement, and team development, driving efficiency and accuracy across the Precision Review function. The
AVP, Mortgage Fulfillment
will partner with leadership and cross-functional teams to ensure quality execution and continuous improvement.
Key Responsibilities
Team Leadership & Oversight: Directly manage and support the Precision Review team, ensuring daily operations are executed accurately and within established SLAs.
Provide coaching, development, and performance feedback to associates, fostering engagement and professional growth.
Promote a collaborative, supportive environment that prioritizes quality, accountability, and continuous improvement.
Operational Excellence: Oversee the review of mortgage loan files flagged for Change in Circumstance (CIC), policy exceptions, or significant data changes after initial approval.
Ensure the team correctly applies investor guidelines (e.g., Fannie Mae, VA, FHA) to validate changes impacting loan amount, interest rate, LTV, appraisal, occupancy, and credit.
Monitor operational metrics, track SLA adherence, and proactively address performance gaps.
Partner with Underwriting, Credit Policy, and other internal stakeholders to resolve escalations and ensure consistency in decision-making.
Strategic & Process Management: Identify opportunities to streamline workflows and implement process improvements that enhance efficiency, accuracy, and scalability.
Develop and refine procedures to mitigate risk and maintain compliance with investor and regulatory requirements.
Provide reporting and insights on volume, SLA performance, and quality trends to senior leadership.
Lead initiatives that strengthen operational effectiveness and support organizational goals.
Cross-Functional Collaboration: Serve as a subject matter expert and escalation point for complex loan scenarios.
Collaborate with leadership across Fulfillment, Underwriting, and Credit to align practices and share best practices.
Represent the Precision Review function in projects, audits, and strategic initiatives.
Assistant VP Mortgage Fulfillment: Operate risk management controls to ensure compliance with federal and state regulations; monitor queue performance and identify patterns/trends; develop more innovative, efficient processes; communicate monthly results to Management; monitor staff performance; perform other related duties; demonstrate behaviors aligned with the organization’s values.
What You’ll Bring
Bachelor’s degree or equivalent work experience
7+ years of mortgage experience
Supervisory experience required
Strong analytical skill set
Advanced knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain homeownership. Our vision is to be the most trusted partner for home. Across 4,000 Pennymac team members, we are guided by our core values: Accountable, Reliable, and Ethical in all that we do.
Pennymac is committed to responsible business practices and fostering an equitable and inclusive environment where all employees feel valued and supported.
Benefits Benefits include: Comprehensive Medical, Dental, and Vision; Paid Time Off includes vacation, holidays, illness, and parental leave; Wellness and recognition programs, onsite gyms and cafe-style dining (select locations); retirement benefits, life insurance, 401(k) match, and tuition reimbursement; philanthropy programs including matching gifts and charitable grants.
To learn more about benefits, visit: https://pennymacnews.page.link/benefits
For state-required benefit information, see: https://www.pennymac.com/additional-benefits-information
Compensation Individual salary may vary based on role, location, and experience. Salary ranges: $68,000 - $115,000. Some roles may be eligible for performance-based compensation and/or stock-based incentives.
Some roles may be eligible for performance-based compensation and/or stock-based incentives based on company and individual performance.
Work Model: OFFICE
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At Pennymac, our people are the foundation of our success and the heart of our dynamic work culture. We strive to help millions of Americans achieve homeownership through the complete mortgage journey.
A Typical Day Position Summary: The
AVP, Mortgage Fulfillment - Precision Review
will lead and oversee a specialized team responsible for validating income and assets, managing escalations, ensuring investor guideline compliance, and maintaining adherence to service level agreements (SLAs). This role is accountable for operational performance, process improvement, and team development, driving efficiency and accuracy across the Precision Review function. The
AVP, Mortgage Fulfillment
will partner with leadership and cross-functional teams to ensure quality execution and continuous improvement.
Key Responsibilities
Team Leadership & Oversight: Directly manage and support the Precision Review team, ensuring daily operations are executed accurately and within established SLAs.
Provide coaching, development, and performance feedback to associates, fostering engagement and professional growth.
Promote a collaborative, supportive environment that prioritizes quality, accountability, and continuous improvement.
Operational Excellence: Oversee the review of mortgage loan files flagged for Change in Circumstance (CIC), policy exceptions, or significant data changes after initial approval.
Ensure the team correctly applies investor guidelines (e.g., Fannie Mae, VA, FHA) to validate changes impacting loan amount, interest rate, LTV, appraisal, occupancy, and credit.
Monitor operational metrics, track SLA adherence, and proactively address performance gaps.
Partner with Underwriting, Credit Policy, and other internal stakeholders to resolve escalations and ensure consistency in decision-making.
Strategic & Process Management: Identify opportunities to streamline workflows and implement process improvements that enhance efficiency, accuracy, and scalability.
Develop and refine procedures to mitigate risk and maintain compliance with investor and regulatory requirements.
Provide reporting and insights on volume, SLA performance, and quality trends to senior leadership.
Lead initiatives that strengthen operational effectiveness and support organizational goals.
Cross-Functional Collaboration: Serve as a subject matter expert and escalation point for complex loan scenarios.
Collaborate with leadership across Fulfillment, Underwriting, and Credit to align practices and share best practices.
Represent the Precision Review function in projects, audits, and strategic initiatives.
Assistant VP Mortgage Fulfillment: Operate risk management controls to ensure compliance with federal and state regulations; monitor queue performance and identify patterns/trends; develop more innovative, efficient processes; communicate monthly results to Management; monitor staff performance; perform other related duties; demonstrate behaviors aligned with the organization’s values.
What You’ll Bring
Bachelor’s degree or equivalent work experience
7+ years of mortgage experience
Supervisory experience required
Strong analytical skill set
Advanced knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain homeownership. Our vision is to be the most trusted partner for home. Across 4,000 Pennymac team members, we are guided by our core values: Accountable, Reliable, and Ethical in all that we do.
Pennymac is committed to responsible business practices and fostering an equitable and inclusive environment where all employees feel valued and supported.
Benefits Benefits include: Comprehensive Medical, Dental, and Vision; Paid Time Off includes vacation, holidays, illness, and parental leave; Wellness and recognition programs, onsite gyms and cafe-style dining (select locations); retirement benefits, life insurance, 401(k) match, and tuition reimbursement; philanthropy programs including matching gifts and charitable grants.
To learn more about benefits, visit: https://pennymacnews.page.link/benefits
For state-required benefit information, see: https://www.pennymac.com/additional-benefits-information
Compensation Individual salary may vary based on role, location, and experience. Salary ranges: $68,000 - $115,000. Some roles may be eligible for performance-based compensation and/or stock-based incentives.
Some roles may be eligible for performance-based compensation and/or stock-based incentives based on company and individual performance.
Work Model: OFFICE
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