Founding Customer Success Lead
Revic, San Francisco, CA, United States
Overview
About Revic
Great sellers are the lifeblood of every business. They build relationships, understand needs, and close deals that drive growth. Revic is an AI-native sales acceleration engine built to uplift sales professionals. We handle the complexity — analyzing data, identifying opportunities, triggering the right workflows — so reps can focus on the human side of sales. The conversations. The relationships. The moments that matter. Revic learns whats working, defines who to sell to, and gives reps the context they need to move with confidence and precision. Sales will always be human. Revic exists to make sure it stays that way. We are a well-funded Seed Stage startup with a lean team, strong investors, real enterprise customers, and a product that is changing how revenue teams operate. Why This Role Exists
Revenue teams spend 70% of their time on meta-work instead of selling. We are fixing that with AI agents built on a collective memory — connecting messy, real-world data into context that drives autonomous action. As our Senior Customer Success Manager, youll be the human bridge between our product and our customers outcomes. Youll own post-sales relationships end-to-end: guiding onboarding, driving product adoption, delivering measurable ROI, and turning every customer into a long-term champion. This isnt a slot on an existing team. Youll be the first dedicated senior CS hire. Youll shape our customer journey from scratch, define success playbooks, build the metrics and tooling, and partner directly with leadership, engineering, and GTM to make every Revic deployment a success story. The CS organization scales from what you build.
What Youll Own
Customer outcomes end-to-end. From onboarding to renewal to expansion — youre the trusted partner helping enterprise customers realize the full potential of Revic. You drive toward documented business outcomes, not just product usage. The CS playbook. Onboarding workflows, engagement cadences, health scoring, QBR frameworks, escalation processes, KPI dashboards — youll build all of it. Future CSMs inherit what you create. Adoption as a discipline. You dont wait for customers to figure it out. You map adoption phases, identify gaps, push customers through the curve, and create the enablement materials and ROI narratives that make Revic indispensable. Retention and expansion. Monitor customer health proactively. Spot churn risk before its visible. Identify and close expansion opportunities. Own net revenue retention. Voice of the customer. Capture insights from every interaction and feed them back into Product and Engineering. You shape what we build next. The full scope. At our stage, you own onboarding, QBRs, support, strategic conversations, and everything in between. You see all of it as your job — and you build the systems to handle it at scale.
You Belong Here If
You're an enterprise CS veteran. 5-10 years in Customer Success, account management, or a closely adjacent function at a B2B SaaS company. Youve managed high-ARR books, multi-threaded across stakeholders, and run executive business reviews. You know what good looks like because youve done it. You're a builder. Youve created CS processes, playbooks, or teams from scratch. You dont need a template — you write the template. Ambiguity energizes you. You're outcome-oriented. You measure success by what your customers achieve, not by how many tasks you complete. Every conversation you have is framed around business value. You're proactive. You spot risk before it surfaces. You drive adoption before youre asked. You build systems before theyre needed. You dont punt things to a support team that doesnt exist — you own it. You're analytically sharp. Comfortable with usage data, health scores, and ROI metrics. You know what to measure, why it matters, and how to turn data into action. You bridge worlds. You communicate clearly with technical and business audiences. Youre fluent in the languages of Product, Engineering, Sales, and Leadership — and you translate between them. You combine AI and customer value. Youve worked with AI products, or youre deeply curious about how they work — and you know that real magic happens in production, not prototypes. You balance urgency with craftsmanship. You know when to move fast and when excellence really matters.
Even Better If
You have domain expertise in sales software, revenue intelligence, RevOps, or a related B2B SaaS vertical — you already speak our customers language Youve worked at a company known for strong CS (Gainsight, Gong, Clari, Floqast, Blend Labs, etc.) Youve managed or mentored other CSMs and are ready to build a team Youve wrangled messy, real-world data (CRM, email, or public sources) into structured, useful systems
Thriving at Revic
You want to look back in 5 years and say, "I helped build that" Youre comfortable juggling multiple priorities and wearing multiple hats Youre excited about shaping a product and a company from the ground up You want to be your customers favorite person and your engineers best friend
Compensation & Benefits
Compensation:
Competitive base + meaningful equity (were not another 0.001% shop) Benefits:
Premium health, dental, vision — we take care of our people Remote:
SF, Vancouver, New York or wherever works for you Offsites:
Every quarter we trade Slack for sunshine and meet in person The intangibles:
Learn faster than any course could teach you — from real data, real users, real stakes; See your work shape how enterprise revenue teams operate; Build the customer success motion from day zero — and watch it scale with the company; Grow at startup speed — the kind of trajectory you cant find in big-company comfort zones
#J-18808-Ljbffr
About Revic
Great sellers are the lifeblood of every business. They build relationships, understand needs, and close deals that drive growth. Revic is an AI-native sales acceleration engine built to uplift sales professionals. We handle the complexity — analyzing data, identifying opportunities, triggering the right workflows — so reps can focus on the human side of sales. The conversations. The relationships. The moments that matter. Revic learns whats working, defines who to sell to, and gives reps the context they need to move with confidence and precision. Sales will always be human. Revic exists to make sure it stays that way. We are a well-funded Seed Stage startup with a lean team, strong investors, real enterprise customers, and a product that is changing how revenue teams operate. Why This Role Exists
Revenue teams spend 70% of their time on meta-work instead of selling. We are fixing that with AI agents built on a collective memory — connecting messy, real-world data into context that drives autonomous action. As our Senior Customer Success Manager, youll be the human bridge between our product and our customers outcomes. Youll own post-sales relationships end-to-end: guiding onboarding, driving product adoption, delivering measurable ROI, and turning every customer into a long-term champion. This isnt a slot on an existing team. Youll be the first dedicated senior CS hire. Youll shape our customer journey from scratch, define success playbooks, build the metrics and tooling, and partner directly with leadership, engineering, and GTM to make every Revic deployment a success story. The CS organization scales from what you build.
What Youll Own
Customer outcomes end-to-end. From onboarding to renewal to expansion — youre the trusted partner helping enterprise customers realize the full potential of Revic. You drive toward documented business outcomes, not just product usage. The CS playbook. Onboarding workflows, engagement cadences, health scoring, QBR frameworks, escalation processes, KPI dashboards — youll build all of it. Future CSMs inherit what you create. Adoption as a discipline. You dont wait for customers to figure it out. You map adoption phases, identify gaps, push customers through the curve, and create the enablement materials and ROI narratives that make Revic indispensable. Retention and expansion. Monitor customer health proactively. Spot churn risk before its visible. Identify and close expansion opportunities. Own net revenue retention. Voice of the customer. Capture insights from every interaction and feed them back into Product and Engineering. You shape what we build next. The full scope. At our stage, you own onboarding, QBRs, support, strategic conversations, and everything in between. You see all of it as your job — and you build the systems to handle it at scale.
You Belong Here If
You're an enterprise CS veteran. 5-10 years in Customer Success, account management, or a closely adjacent function at a B2B SaaS company. Youve managed high-ARR books, multi-threaded across stakeholders, and run executive business reviews. You know what good looks like because youve done it. You're a builder. Youve created CS processes, playbooks, or teams from scratch. You dont need a template — you write the template. Ambiguity energizes you. You're outcome-oriented. You measure success by what your customers achieve, not by how many tasks you complete. Every conversation you have is framed around business value. You're proactive. You spot risk before it surfaces. You drive adoption before youre asked. You build systems before theyre needed. You dont punt things to a support team that doesnt exist — you own it. You're analytically sharp. Comfortable with usage data, health scores, and ROI metrics. You know what to measure, why it matters, and how to turn data into action. You bridge worlds. You communicate clearly with technical and business audiences. Youre fluent in the languages of Product, Engineering, Sales, and Leadership — and you translate between them. You combine AI and customer value. Youve worked with AI products, or youre deeply curious about how they work — and you know that real magic happens in production, not prototypes. You balance urgency with craftsmanship. You know when to move fast and when excellence really matters.
Even Better If
You have domain expertise in sales software, revenue intelligence, RevOps, or a related B2B SaaS vertical — you already speak our customers language Youve worked at a company known for strong CS (Gainsight, Gong, Clari, Floqast, Blend Labs, etc.) Youve managed or mentored other CSMs and are ready to build a team Youve wrangled messy, real-world data (CRM, email, or public sources) into structured, useful systems
Thriving at Revic
You want to look back in 5 years and say, "I helped build that" Youre comfortable juggling multiple priorities and wearing multiple hats Youre excited about shaping a product and a company from the ground up You want to be your customers favorite person and your engineers best friend
Compensation & Benefits
Compensation:
Competitive base + meaningful equity (were not another 0.001% shop) Benefits:
Premium health, dental, vision — we take care of our people Remote:
SF, Vancouver, New York or wherever works for you Offsites:
Every quarter we trade Slack for sunshine and meet in person The intangibles:
Learn faster than any course could teach you — from real data, real users, real stakes; See your work shape how enterprise revenue teams operate; Build the customer success motion from day zero — and watch it scale with the company; Grow at startup speed — the kind of trajectory you cant find in big-company comfort zones
#J-18808-Ljbffr