Customer Service Representative I
RCB Bank, Arkansas City, KS, United States
Ark City - North, 2019 N Summit St, Arkansas City, Kansas, United States of America
Internal Deadline: 4/22/2026
Job Description RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!
At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care.
What we’re looking for Someone to play a vital role in delivering exceptional customer service to new and existing RCB bank customers. Someone responsible for accurately opening, maintaining, and servicing deposit accounts; responding to customer inquiries; and educating customers on bank products and services. Someone to serve as a frontline ambassador of the bank, focused on building relationships with customers and supporting the branch in sales and service goals. In addition to traditional CSR responsibilities, we are looking for someone to serve as a key line of defense and fraud detection and prevention at the new accounts desk. Someone who can maintain strict adherence to procedural, regulatory, and documentation standards to safeguard the bank, reduce risk, and ensure the accuracy and compliance of all account related records.
What would make you a great fit
You have strong customer service and interpersonal and communication skills.
You have a general understanding of deposit account structures, bank products, and customer service processes.
You possess knowledge of new account documentation requirements, CIP and regulatory expectations, and standard account opening procedures.
You can identify fraud indicators and follow fraud‑prevention and escalation procedures.
You care about your community and have a desire to be involved.
What you’ll do
Serve as a frontline representative for the bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB bank products, services, and digital banking tools.
Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
Work with customers to resolve questions and concerns, escalating to appropriate supervisor or department, as necessary.
Review account information, identification, documentation, and customer‑presented materials to identify inconsistencies, high‑risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
Ensure compliance with fraud‑mitigation practices.
What you must have
Minimum one (1) year of proven customer service experience
Basic clerical skills with the ability to manage multiple tasks effectively
High school diploma or GED
What might set you apart
Previous experience in banking, including knowledge of banking processes, bank products, services, and regulatory requirements
Previous CSR experience
What you get A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility):
Medical Plan
Prescription Drug Plan
Vision Plan
Flexible Spending Accounts (Healthcare & Dependent Care)
Life and AD&D Insurance
Disability Plans
Life Assistance Plan (EAP)
Multiple Supplemental Plans
Vacation and PTO
401(k)
ESOP
What you can expect Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation. This position is in an office environment within a climate‑controlled facility that can be high‑traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day. The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co‑workers, staff and customers. This position requires regular and reliable attendance and the ability to work varying hours.
Equal Opportunity Employer RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.
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Internal Deadline: 4/22/2026
Job Description RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!
At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care.
What we’re looking for Someone to play a vital role in delivering exceptional customer service to new and existing RCB bank customers. Someone responsible for accurately opening, maintaining, and servicing deposit accounts; responding to customer inquiries; and educating customers on bank products and services. Someone to serve as a frontline ambassador of the bank, focused on building relationships with customers and supporting the branch in sales and service goals. In addition to traditional CSR responsibilities, we are looking for someone to serve as a key line of defense and fraud detection and prevention at the new accounts desk. Someone who can maintain strict adherence to procedural, regulatory, and documentation standards to safeguard the bank, reduce risk, and ensure the accuracy and compliance of all account related records.
What would make you a great fit
You have strong customer service and interpersonal and communication skills.
You have a general understanding of deposit account structures, bank products, and customer service processes.
You possess knowledge of new account documentation requirements, CIP and regulatory expectations, and standard account opening procedures.
You can identify fraud indicators and follow fraud‑prevention and escalation procedures.
You care about your community and have a desire to be involved.
What you’ll do
Serve as a frontline representative for the bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB bank products, services, and digital banking tools.
Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
Work with customers to resolve questions and concerns, escalating to appropriate supervisor or department, as necessary.
Review account information, identification, documentation, and customer‑presented materials to identify inconsistencies, high‑risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
Ensure compliance with fraud‑mitigation practices.
What you must have
Minimum one (1) year of proven customer service experience
Basic clerical skills with the ability to manage multiple tasks effectively
High school diploma or GED
What might set you apart
Previous experience in banking, including knowledge of banking processes, bank products, services, and regulatory requirements
Previous CSR experience
What you get A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility):
Medical Plan
Prescription Drug Plan
Vision Plan
Flexible Spending Accounts (Healthcare & Dependent Care)
Life and AD&D Insurance
Disability Plans
Life Assistance Plan (EAP)
Multiple Supplemental Plans
Vacation and PTO
401(k)
ESOP
What you can expect Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation. This position is in an office environment within a climate‑controlled facility that can be high‑traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day. The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co‑workers, staff and customers. This position requires regular and reliable attendance and the ability to work varying hours.
Equal Opportunity Employer RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.
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