Customer Service Representative
Opus, Atlanta, GA, United States
Work Location:
2130 Northwest Pkwy SE, Marietta, GA 30067
Schedule:
Monday, Tuesday, Thursday, Friday 8:30am-5:00pm; Wednesdays 9:30am-6:00pm
Pay:
16.00/hr., full benefits package offered
This position will assist motorists face‑to‑face with program applications for exemptions, extensions, and waivers, as well as provide emission reprints at the assigned Service Center. It will also disseminate information about the program, answer general questions, and resolve issues surrounding the application requirements. On occasion, incumbents may be scheduled to work at a Service Center other than their assigned one to meet GA Clean Air Force contractual requirements.
Duties and Responsibilities
Open and close the Service Center facility according to designated hours of operation and send appropriate notifications/reports set forth by Management per the Standard Operating Procedures.
Professionally respond to inquiries from motorists relating to program rules and requirements. This includes:
Determining if vehicle owners are eligible for extensions, exemptions, or special case waivers.
Issuing waivers, extensions, exemptions and special case waivers per prescribed procedures.
Determining if vehicle receipts for repair expenditures are over the prescribed limit and whether they are qualifying repairs.
Inspecting vehicles to determine if prescribed auto repairs were performed.
Resolving issues and providing written reports to Management on issues.
Maintain cleanliness and a professional work environment in and around the Service Center office and its facilities.
Reviewing, retaining all aspects of local Clean Air and Emission Program Rules and Regulations and adapting to program changes as well as Clean Air Rules and Regulations changes.
Periodically assisting with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS).
Other duties as needed to ensure the smooth operation of the program as assigned by the Customer Service Manager or the Service Center Manager.
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2130 Northwest Pkwy SE, Marietta, GA 30067
Schedule:
Monday, Tuesday, Thursday, Friday 8:30am-5:00pm; Wednesdays 9:30am-6:00pm
Pay:
16.00/hr., full benefits package offered
This position will assist motorists face‑to‑face with program applications for exemptions, extensions, and waivers, as well as provide emission reprints at the assigned Service Center. It will also disseminate information about the program, answer general questions, and resolve issues surrounding the application requirements. On occasion, incumbents may be scheduled to work at a Service Center other than their assigned one to meet GA Clean Air Force contractual requirements.
Duties and Responsibilities
Open and close the Service Center facility according to designated hours of operation and send appropriate notifications/reports set forth by Management per the Standard Operating Procedures.
Professionally respond to inquiries from motorists relating to program rules and requirements. This includes:
Determining if vehicle owners are eligible for extensions, exemptions, or special case waivers.
Issuing waivers, extensions, exemptions and special case waivers per prescribed procedures.
Determining if vehicle receipts for repair expenditures are over the prescribed limit and whether they are qualifying repairs.
Inspecting vehicles to determine if prescribed auto repairs were performed.
Resolving issues and providing written reports to Management on issues.
Maintain cleanliness and a professional work environment in and around the Service Center office and its facilities.
Reviewing, retaining all aspects of local Clean Air and Emission Program Rules and Regulations and adapting to program changes as well as Clean Air Rules and Regulations changes.
Periodically assisting with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS).
Other duties as needed to ensure the smooth operation of the program as assigned by the Customer Service Manager or the Service Center Manager.
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