Staff, Experience Researcher – Research Ops
Walmart, Bentonville, AR, United States
Position Summary
At Sam’s Club, we’re committed to being the membership you love the most. The Sam's Club Experience Strategy and Innovation team crafts compelling experiences wherever we meet our members and associates—from our clubs to their businesses, and to their homes. We deliver impact for the business through the web, apps, in-club experiences and associate-facing tools.
We're looking for a resourceful self-starter with an operational mindset, a passion for user research, and the ability to build efficient systems in a complex, high-volume environment. If you’re energized by cultivating a culture of experimentation and learning across cross‑functional teams—and by growing the organization's empathy and research capability—we’d love to meet you!
In This Role As a member of the Experience Research team, you’ll wear many hats and build scalable processes from the ground up to ensure the team can run smoothly and focus on generating deep, high‑quality insights.
This is a net‑new role, and the person stepping into it will help define, and continually refine, the operational backbone of our research practice as it grows. Guided by design‑thinking principles, Research Ops will evolve iteratively alongside the team, maturing processes, enabling experimentation at scale, and increasing the impact and visibility of research across the organization.
What you'll do
Research Planning & Portfolio Management: Partner with research leadership to prioritize work, manage backlogs, and ensure visibility across studies and initiatives.
Participant Recruitment & Research Operations: Build and scale systems for participant management, leading end‑to‑end recruitment operations while ensuring strong ethics, privacy, and participant experience standards.
Process Design & Standardization: Develop and maintain research templates, playbooks, and best practices—enabling consistent, high‑quality research and empowering designers to run studies independently.
Tools & Infrastructure: Manage research tools, vendors, and workflows; continuously improve systems to increase efficiency and reduce friction, including exploring GenAI applications.
Insight Management & Storytelling: Establish systems for storing, tagging, and sharing insights, while helping communicate the impact of research across the organization.
Team Enablement & Culture: Support onboarding, team rituals, and capability building—fostering a culture of experimentation, learning, and research excellence.
What you'll bring
Research Operations Expertise: Experience in ResearchOps, DesignOps, UX Research, or a similar role supporting research at scale, with a strong understanding of research methods, recruitment, and experimentation.
Systems Thinking & Structure: Ability to bring clarity to ambiguity by building frameworks, processes, and scalable systems that enable teams to operate effectively.
Cross‑Functional Influence: Strong partnership skills with the ability to collaborate across design, product, engineering, and business teams to drive alignment and adoption of research.
Operational Agility: Comfort working in fast‑paced, evolving environments where processes are not yet fully defined—and a drive to improve them.
Service‑Oriented Mindset: A collaborative, low‑ego approach with a focus on enabling others, fostering learning, and continuously improving how the team works.
Storytelling & Communication: Ability to communicate insights and impact in compelling ways, including presentations or multimedia storytelling.
Qualifications
6+ years of experience in ResearchOps, DesignOps, UX Research, or a related role supporting research at scale.
Experience building and managing research operations systems, including participant recruitment, tooling, and workflows.
Strong program and project management skills with the ability to prioritize and drive multiple initiatives.
Deep understanding of research methods, ethics, and participant management best practices.
Experience standardizing processes (templates, playbooks, documentation) to enable scale and consistency.
Proven ability to partner cross‑functionally and support research adoption across product, design, and business teams.
Experience managing research tools and vendors (e.g., Qualtrics, UserTesting, DScout, etc.).
Bachelor’s degree in a related field or equivalent practical experience.
Preferred Qualifications
Advanced degree in HCI, Behavioral Science, Design, Business, or related field.
Experience enabling non‑researchers (e.g., designers) to conduct research effectively.
Strong storytelling skills (e.g., presentations, video, insight communication).
Experience exploring or implementing GenAI in research workflows.
Benefits & Compensation The annual salary range for this position is $110,000.00 - $220,000.00. Additional compensation includes annual or quarterly performance bonuses. Regional Pay Zone (RPZ) may apply based on location.
We offer competitive pay and performance‑based bonus awards. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. Additional benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates. Programs cover high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are paid by Walmart.
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer - By Choice and we believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity—unique styles, experiences, identities, abilities, ideas and opinions—while being inclusive of all people.
#J-18808-Ljbffr
We're looking for a resourceful self-starter with an operational mindset, a passion for user research, and the ability to build efficient systems in a complex, high-volume environment. If you’re energized by cultivating a culture of experimentation and learning across cross‑functional teams—and by growing the organization's empathy and research capability—we’d love to meet you!
In This Role As a member of the Experience Research team, you’ll wear many hats and build scalable processes from the ground up to ensure the team can run smoothly and focus on generating deep, high‑quality insights.
This is a net‑new role, and the person stepping into it will help define, and continually refine, the operational backbone of our research practice as it grows. Guided by design‑thinking principles, Research Ops will evolve iteratively alongside the team, maturing processes, enabling experimentation at scale, and increasing the impact and visibility of research across the organization.
What you'll do
Research Planning & Portfolio Management: Partner with research leadership to prioritize work, manage backlogs, and ensure visibility across studies and initiatives.
Participant Recruitment & Research Operations: Build and scale systems for participant management, leading end‑to‑end recruitment operations while ensuring strong ethics, privacy, and participant experience standards.
Process Design & Standardization: Develop and maintain research templates, playbooks, and best practices—enabling consistent, high‑quality research and empowering designers to run studies independently.
Tools & Infrastructure: Manage research tools, vendors, and workflows; continuously improve systems to increase efficiency and reduce friction, including exploring GenAI applications.
Insight Management & Storytelling: Establish systems for storing, tagging, and sharing insights, while helping communicate the impact of research across the organization.
Team Enablement & Culture: Support onboarding, team rituals, and capability building—fostering a culture of experimentation, learning, and research excellence.
What you'll bring
Research Operations Expertise: Experience in ResearchOps, DesignOps, UX Research, or a similar role supporting research at scale, with a strong understanding of research methods, recruitment, and experimentation.
Systems Thinking & Structure: Ability to bring clarity to ambiguity by building frameworks, processes, and scalable systems that enable teams to operate effectively.
Cross‑Functional Influence: Strong partnership skills with the ability to collaborate across design, product, engineering, and business teams to drive alignment and adoption of research.
Operational Agility: Comfort working in fast‑paced, evolving environments where processes are not yet fully defined—and a drive to improve them.
Service‑Oriented Mindset: A collaborative, low‑ego approach with a focus on enabling others, fostering learning, and continuously improving how the team works.
Storytelling & Communication: Ability to communicate insights and impact in compelling ways, including presentations or multimedia storytelling.
Qualifications
6+ years of experience in ResearchOps, DesignOps, UX Research, or a related role supporting research at scale.
Experience building and managing research operations systems, including participant recruitment, tooling, and workflows.
Strong program and project management skills with the ability to prioritize and drive multiple initiatives.
Deep understanding of research methods, ethics, and participant management best practices.
Experience standardizing processes (templates, playbooks, documentation) to enable scale and consistency.
Proven ability to partner cross‑functionally and support research adoption across product, design, and business teams.
Experience managing research tools and vendors (e.g., Qualtrics, UserTesting, DScout, etc.).
Bachelor’s degree in a related field or equivalent practical experience.
Preferred Qualifications
Advanced degree in HCI, Behavioral Science, Design, Business, or related field.
Experience enabling non‑researchers (e.g., designers) to conduct research effectively.
Strong storytelling skills (e.g., presentations, video, insight communication).
Experience exploring or implementing GenAI in research workflows.
Benefits & Compensation The annual salary range for this position is $110,000.00 - $220,000.00. Additional compensation includes annual or quarterly performance bonuses. Regional Pay Zone (RPZ) may apply based on location.
We offer competitive pay and performance‑based bonus awards. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. Additional benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates. Programs cover high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are paid by Walmart.
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer - By Choice and we believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity—unique styles, experiences, identities, abilities, ideas and opinions—while being inclusive of all people.
#J-18808-Ljbffr