Customer Service Rep
Performance Food Group (New), Suffolk, VA, United States
Company Description:
Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick‑service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers—providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.
Job Description: Core‑Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad‑line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $17 billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.
We Deliver the Goods:
Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more
Growth opportunities performing essential work to support food distribution
Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Summary: As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in‑person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.
Position Responsibilities:
Respond to telephone, written, and in‑person inquiries, requests, and concerns from customers.
Inform customers of unit prices, shipping dates, anticipated delays, and additional information.
File and run reports as needed.
Process customer shorts, mis‑picks, and credits.
Conduct account research and resolve problems.
Channel customer inquiries to appropriate departments and document customer contacts.
Ensure that appropriate records are maintained and reports are prepared.
Resolve customer requests for adjustments to orders and billing.
Enter and retrieve a variety of information using the computer terminal.
Assist customers in the ordering process.
Maintain current knowledge of pricing and product availability.
Understand, interpret, and explain company procedures related to products and pricing.
Perform other related tasks and duties as assigned.
Skills & Experiences:
Minimum of one year of customer service experience.
Must be able to type 40 WPM.
Excellent communication skills.
Ability to add/subtract two‑digit numbers and to multiply/divide with tens and hundreds.
Ability to solve practical problems and deal with a variety of concrete variables in situations.
Ability to perform detailed data entry work accurately and efficiently within deadlines.
Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.
Core‑Mark is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact an HR representative.
Benefits: Competitive compensation, comprehensive health and wellness programs, employee stock purchase plan, paid time off, and additional benefits as outlined in the employee benefits guide.
Qualifications: Refer to the Skills & Experiences section for required qualifications.
Preferred Qualifications: None specified.
EEO Statement: Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. The Company encourages you to review our EEO Policy, the "EEO is the Law" poster and supplement, and the Pay Transparency Policy Statement for further information.
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Job Description: Core‑Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad‑line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $17 billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.
We Deliver the Goods:
Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more
Growth opportunities performing essential work to support food distribution
Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Summary: As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in‑person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.
Position Responsibilities:
Respond to telephone, written, and in‑person inquiries, requests, and concerns from customers.
Inform customers of unit prices, shipping dates, anticipated delays, and additional information.
File and run reports as needed.
Process customer shorts, mis‑picks, and credits.
Conduct account research and resolve problems.
Channel customer inquiries to appropriate departments and document customer contacts.
Ensure that appropriate records are maintained and reports are prepared.
Resolve customer requests for adjustments to orders and billing.
Enter and retrieve a variety of information using the computer terminal.
Assist customers in the ordering process.
Maintain current knowledge of pricing and product availability.
Understand, interpret, and explain company procedures related to products and pricing.
Perform other related tasks and duties as assigned.
Skills & Experiences:
Minimum of one year of customer service experience.
Must be able to type 40 WPM.
Excellent communication skills.
Ability to add/subtract two‑digit numbers and to multiply/divide with tens and hundreds.
Ability to solve practical problems and deal with a variety of concrete variables in situations.
Ability to perform detailed data entry work accurately and efficiently within deadlines.
Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.
Core‑Mark is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact an HR representative.
Benefits: Competitive compensation, comprehensive health and wellness programs, employee stock purchase plan, paid time off, and additional benefits as outlined in the employee benefits guide.
Qualifications: Refer to the Skills & Experiences section for required qualifications.
Preferred Qualifications: None specified.
EEO Statement: Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. The Company encourages you to review our EEO Policy, the "EEO is the Law" poster and supplement, and the Pay Transparency Policy Statement for further information.
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