Customer Service Representative (Fort Worth)
Texas Workforce Commission, Fort Worth, TX, United States
Overview
The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals, and communities the opportunity to achieve and sustain economic prosperity.
This position is located at 301 W 13th St, Fort Worth, Texas at the North Texas Tele-Center.
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or be willing to relocate to Texas.
What You Will Do The Customer Services Representative II performs routine (journey-level) customer service work providing immediate service delivery by telephone. Works under moderate supervision with limited latitude for use of initiative and independent judgment.
You Will Be Trusted To
Processing UI claims over the phone and data entering information into the benefit system and databases.
Responding to and resolving routine UI inquiries received both through inbound calls and online callback forms.
Ensuring a positive and exemplary experience with all customers.
Providing accurate, valid, and complete information to customers using the right methods and tools.
Calming upset and emotional customers by providing a composed and professional demeanor. Identify and escalates priority issues for resolution.
Documenting all customer contacts and accurately processing documents or pending issues.
Gathering facts and issuing eligibility determinations.
Qualifications
Six months of experience in customer service, clerical, call center, or administrative support work.
Relevant academic credits may be applied toward experience qualifications for this position.
Great Fit
Must physically work at the Tele-Center in Fort Worth, Texas.
Experience in a government benefits or other benefits/insurance program.
Handling of applications and eligibility determination experience.
Prior customer service and/or call‑center experience.
Ability to type 40 words per minute with minimal errors.
Experience using computers.
Knowledge of Microsoft Word, Excel, Outlook, and Internet Explorer.
Excellent verbal and written communication skills.
Bilingual (English and Spanish).
Benefits
A Family Friendly Certified Workplace.
Competitive salary: $3,127.54/month.
Defined Retirement Benefit Plan.
Optional 401(k) and 457 accounts.
Medical Insurance.
Paid time off, including time for vacation, sick and family care leave.
Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
Veterans: Use your military skills to qualify for this position or other jobs! Use online resources to translate military work experience and training to civilian job terms and compare this position to military occupations.
#J-18808-Ljbffr
This position is located at 301 W 13th St, Fort Worth, Texas at the North Texas Tele-Center.
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or be willing to relocate to Texas.
What You Will Do The Customer Services Representative II performs routine (journey-level) customer service work providing immediate service delivery by telephone. Works under moderate supervision with limited latitude for use of initiative and independent judgment.
You Will Be Trusted To
Processing UI claims over the phone and data entering information into the benefit system and databases.
Responding to and resolving routine UI inquiries received both through inbound calls and online callback forms.
Ensuring a positive and exemplary experience with all customers.
Providing accurate, valid, and complete information to customers using the right methods and tools.
Calming upset and emotional customers by providing a composed and professional demeanor. Identify and escalates priority issues for resolution.
Documenting all customer contacts and accurately processing documents or pending issues.
Gathering facts and issuing eligibility determinations.
Qualifications
Six months of experience in customer service, clerical, call center, or administrative support work.
Relevant academic credits may be applied toward experience qualifications for this position.
Great Fit
Must physically work at the Tele-Center in Fort Worth, Texas.
Experience in a government benefits or other benefits/insurance program.
Handling of applications and eligibility determination experience.
Prior customer service and/or call‑center experience.
Ability to type 40 words per minute with minimal errors.
Experience using computers.
Knowledge of Microsoft Word, Excel, Outlook, and Internet Explorer.
Excellent verbal and written communication skills.
Bilingual (English and Spanish).
Benefits
A Family Friendly Certified Workplace.
Competitive salary: $3,127.54/month.
Defined Retirement Benefit Plan.
Optional 401(k) and 457 accounts.
Medical Insurance.
Paid time off, including time for vacation, sick and family care leave.
Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
Veterans: Use your military skills to qualify for this position or other jobs! Use online resources to translate military work experience and training to civilian job terms and compare this position to military occupations.
#J-18808-Ljbffr