Public Benefits Specialist-Entry | Bilingual Required English/Spanish

## Public Benefits Specialist-Entry | Bilingual Required English/SpanishAs a **Public Benefits Specialist-Entry,** you will work in the **Pendleton** office on Southgate Place assisting Oregonians **in-person**.* Serve as the primary point of contact in field offices, creating a welcoming and trauma‐informed environment for Oregonians seeking services.* Support daily office operations, including business functions, financial tasks, and general administrative needs.* Assist Oregonians in person, by phone, and by email with questions related to ODHS, OHA, and DELC programs, including navigation of the ONE eligibility system.* Gather and enter demographic and program information into the ONE system for programs such as SNAP, OHP, TANF, ERDC, and related benefits.* Review forms and documentation for completeness and accuracy, resolve discrepancies, and troubleshoot issues such as benefit concerns or scheduling needs.* Issue and document EBT cards, process voter registration forms, and provide computer‐generated medical IDs when needed.* Maintain confidential information in accordance with policy and safeguard sensitive data.* Process Home Care Worker applications, maintain related records, assist with orientation scheduling, and help resolve payment issues.* Manage incoming and outgoing mail, including sorting, date‐stamping, routing, and applying postage.* Provide resource and referral information to individuals seeking services and direct them to appropriate staff or community partners.* Print and distribute reports and other office materials as needed.* To qualify for this position, you must be bilingual in Spanish and English.* Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR* An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR* An equivalent combination of education, training, and experience relative to the class concept.* Experience working independently to complete tasks and projects with minimal oversight.* Experience managing tasks from multiple sources, adjusting priorities as needs shift.* Proficient experience with digital tools, such as Microsoft Word, Excel, email systems, and online search tools.* Experience building and maintaining relationships with community partners and private business owners to support shared goals.* Experience providing compassionate, patient support to customers experiencing financial or emotional stress while maintaining professionalism. #J-18808-Ljbffr