Direct-to-Consumer (DTC) Leader
PRI Technology, El Segundo, CA, United States
Contract to Full Time (No 3rd party resumes)
Our client is seeking an
E-Commerce Leader
to build and lead the operating backbone of our direct‑to‑consumer (DTC) business. This role is responsible for translating commercial strategy into disciplined, high-quality execution across forecasting, inventory, fulfillment, customer experience, reporting, and cross‑functional coordination.
The ideal candidate brings deep experience in
consumer‑packaged goods (Client) , a strong understanding of
omnichannel retail , and hands‑on expertise building and scaling
DTC platforms . This leader will own the end‑to‑end digital commerce ecosystem—from digital shelf optimization and retail media to CRM, lifecycle marketing, and fulfillment strategy. The mission is to build a dependable DTC operating system that supports profitable growth, strong customer experience, and scalable product launches across frozen and future non‑perishable categories.
TASKS, DUTIES, & GENERAL RESPONSIBILITIES 1. Forecasting, Inventory & Supply Coordination
Own DTC demand planning in partnership with finance, supply chain, and product teams
Align inventory allocation across launches, ongoing sales, and broader business constraints
Monitor in‑stock risk, replenishment timelines, and 3PL inventory positioning
Build tools and processes to improve forecast accuracy and reduce stockouts and excess
Own day‑to‑day relationship with 3PL and key operational partners
Manage fulfillment performance across order processing, shipping, delivery timing, damages, and returns
Define and continuously improve SOPs for frozen fulfillment, packaging, inserts, and issue resolution
Monitor and optimize shipping and fulfillment costs
Ensure operational readiness for product launches, promotions, and demand spikes
3. Customer Experience Operations
Partner with customer service teams to identify and resolve recurring issues
Track support ticket trends, refund/replacement drivers, and customer feedback signals
Translate customer pain points into operational improvements across packaging, shipping, product pages, FAQs, and communications
Ensure the end‑to‑end customer experience aligns with the brand promise
4. Analytics & Reporting
Own daily and weekly operational reporting across orders, fulfillment, inventory, customer issues, and margin drivers
Build dashboards and scorecards for leadership visibility and decision‑making
Analyze order‑level economics including shipping, packaging, discounts, fees, and refunds
Lead root‑cause analysis and corrective action planning when performance falls short
5. Process & Program Management
Serve as the connective tissue across marketing, finance, supply chain, product, legal, and external partners
Lead weekly operating meetings, launch readiness reviews, and action tracking
Improve workflows, decision‑making frameworks, and accountability across teams
Support implementation and optimization of key tools (Shopify, Klaviyo, CX platforms, subscriptions, analytics stack)
QUALIFICATIONS
Bachelor's degree in a related field required
7+ years of experience in e‑commerce operations, DTC operations, supply chain, or business operations
Experience managing 3PLs and end‑to‑end fulfillment operations
Strong analytical skills with proficiency in spreadsheets, reporting, and operational metrics
Experience in Shopify or similar DTC platforms preferred
Background in food, beverage, Client, or temperature‑sensitive fulfillment strongly preferred
Demonstrated ability to build structure and drive execution in fast‑paced, ambiguous environments
Demonstrated ability to influence through storytelling, communications, and stakeholder engagement
Strong project management and cross‑functional collaboration skills in a fast‑paced environment
High emotional intelligence, sound judgment, and a deep commitment to purpose‑driven work
Strong strategic thinking skillset
Experience in relationship building & stakeholder influence
Strong verbal and written communications
#J-18808-Ljbffr
Our client is seeking an
E-Commerce Leader
to build and lead the operating backbone of our direct‑to‑consumer (DTC) business. This role is responsible for translating commercial strategy into disciplined, high-quality execution across forecasting, inventory, fulfillment, customer experience, reporting, and cross‑functional coordination.
The ideal candidate brings deep experience in
consumer‑packaged goods (Client) , a strong understanding of
omnichannel retail , and hands‑on expertise building and scaling
DTC platforms . This leader will own the end‑to‑end digital commerce ecosystem—from digital shelf optimization and retail media to CRM, lifecycle marketing, and fulfillment strategy. The mission is to build a dependable DTC operating system that supports profitable growth, strong customer experience, and scalable product launches across frozen and future non‑perishable categories.
TASKS, DUTIES, & GENERAL RESPONSIBILITIES 1. Forecasting, Inventory & Supply Coordination
Own DTC demand planning in partnership with finance, supply chain, and product teams
Align inventory allocation across launches, ongoing sales, and broader business constraints
Monitor in‑stock risk, replenishment timelines, and 3PL inventory positioning
Build tools and processes to improve forecast accuracy and reduce stockouts and excess
Own day‑to‑day relationship with 3PL and key operational partners
Manage fulfillment performance across order processing, shipping, delivery timing, damages, and returns
Define and continuously improve SOPs for frozen fulfillment, packaging, inserts, and issue resolution
Monitor and optimize shipping and fulfillment costs
Ensure operational readiness for product launches, promotions, and demand spikes
3. Customer Experience Operations
Partner with customer service teams to identify and resolve recurring issues
Track support ticket trends, refund/replacement drivers, and customer feedback signals
Translate customer pain points into operational improvements across packaging, shipping, product pages, FAQs, and communications
Ensure the end‑to‑end customer experience aligns with the brand promise
4. Analytics & Reporting
Own daily and weekly operational reporting across orders, fulfillment, inventory, customer issues, and margin drivers
Build dashboards and scorecards for leadership visibility and decision‑making
Analyze order‑level economics including shipping, packaging, discounts, fees, and refunds
Lead root‑cause analysis and corrective action planning when performance falls short
5. Process & Program Management
Serve as the connective tissue across marketing, finance, supply chain, product, legal, and external partners
Lead weekly operating meetings, launch readiness reviews, and action tracking
Improve workflows, decision‑making frameworks, and accountability across teams
Support implementation and optimization of key tools (Shopify, Klaviyo, CX platforms, subscriptions, analytics stack)
QUALIFICATIONS
Bachelor's degree in a related field required
7+ years of experience in e‑commerce operations, DTC operations, supply chain, or business operations
Experience managing 3PLs and end‑to‑end fulfillment operations
Strong analytical skills with proficiency in spreadsheets, reporting, and operational metrics
Experience in Shopify or similar DTC platforms preferred
Background in food, beverage, Client, or temperature‑sensitive fulfillment strongly preferred
Demonstrated ability to build structure and drive execution in fast‑paced, ambiguous environments
Demonstrated ability to influence through storytelling, communications, and stakeholder engagement
Strong project management and cross‑functional collaboration skills in a fast‑paced environment
High emotional intelligence, sound judgment, and a deep commitment to purpose‑driven work
Strong strategic thinking skillset
Experience in relationship building & stakeholder influence
Strong verbal and written communications
#J-18808-Ljbffr