Outreach Specialist
Volunteers of America Los Angeles, Santa Ana, CA, United States
VOALA
Helping Our Most Vulnerable Change Their Life Stories
About Us: VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program, and drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE:
$22.52 – $23.71 Per Hour
BENEFITS:
VOALA offers competitive medical, dental, vision, and retirement benefits.
Job Summary And Purpose The Outreach Specialist promotes the program throughout the surrounding areas, supports ODR clients in need of crisis intervention methods to prepare individuals for further success, conducts community outreach to develop resources that support clients and their families, and works as part of a multi‑disciplinary team that provides case management, housing referral, financial counseling, and benefits services.
Duties And Responsibilities
Provides street outreach, engagement, crisis stabilization, trauma‑informed case management, and referral services for clients and their families.
Conducts initial street screenings, immediate needs assessments, and crisis stabilization.
As a member of the program case management team, provides information referrals, crisis intervention, and assistance with permanent housing placement for participants.
Assists case managers in conducting comprehensive screenings and assessments to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop an Individual Service Plan.
Coordinates follow‑up services with the case management team; records all services provided.
Performs tasks of Case Manager or Housing Specialist as needed.
Assists program staff in integrating development strategies and other evidence‑informed practices to provide a holistic service approach, including providing life skills through “teachable” moments.
Develops, performs, and assists with workshops pertaining to household needs.
Provides crisis intervention when needed and makes referrals to appropriate community resources.
Leads community outreach for the program, represents VOALA at meetings of working groups specific to housing justice‑involved populations, attends Apartment and Relator Association meetings, and develops community partners.
Additional duties as assigned.
ESSENTIAL DUTIES
Services for this position must be provided on‑site. As a result, the position requires incumbents to report to work on‑site each day of active employment.
Street outreach, crisis stabilization, and initial case management.
Coordinates outreach efforts with the Case Management team, supporting Case Management initiatives for clients served.
Monitors and maintains complete client records, daily activity logs, mileage logs, HMIS, and other reports as directed.
Provides life skills workshops as part of the holistic service effort; participates in crisis intervention as needed.
Outreaches to community partners to promote at‑risk youth programs and resolve homelessness.
Other duties as required, subject to change at any time.
MANDATED REPORTER As a service provider to the under‑privileged and vulnerable in our community, all employees are considered mandated reporters and must report any instance of physical or sexual abuse to proper authorities.
Qualifications REQUIREMENTS
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.
EDUCATION
Bachelor’s Degree in Social Services or a related discipline,
Or equivalent combination of education and work experience (four years).
EXPERIENCE
Two years’ experience working with justice‑involved populations, people in recovery, and/or homelessness individuals.
PREFERRED QUALIFICATIONS
Bilingual (Spanish).
HMIS (homeless database).
Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E‑Verify as required by the federal government and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
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About Us: VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program, and drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE:
$22.52 – $23.71 Per Hour
BENEFITS:
VOALA offers competitive medical, dental, vision, and retirement benefits.
Job Summary And Purpose The Outreach Specialist promotes the program throughout the surrounding areas, supports ODR clients in need of crisis intervention methods to prepare individuals for further success, conducts community outreach to develop resources that support clients and their families, and works as part of a multi‑disciplinary team that provides case management, housing referral, financial counseling, and benefits services.
Duties And Responsibilities
Provides street outreach, engagement, crisis stabilization, trauma‑informed case management, and referral services for clients and their families.
Conducts initial street screenings, immediate needs assessments, and crisis stabilization.
As a member of the program case management team, provides information referrals, crisis intervention, and assistance with permanent housing placement for participants.
Assists case managers in conducting comprehensive screenings and assessments to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop an Individual Service Plan.
Coordinates follow‑up services with the case management team; records all services provided.
Performs tasks of Case Manager or Housing Specialist as needed.
Assists program staff in integrating development strategies and other evidence‑informed practices to provide a holistic service approach, including providing life skills through “teachable” moments.
Develops, performs, and assists with workshops pertaining to household needs.
Provides crisis intervention when needed and makes referrals to appropriate community resources.
Leads community outreach for the program, represents VOALA at meetings of working groups specific to housing justice‑involved populations, attends Apartment and Relator Association meetings, and develops community partners.
Additional duties as assigned.
ESSENTIAL DUTIES
Services for this position must be provided on‑site. As a result, the position requires incumbents to report to work on‑site each day of active employment.
Street outreach, crisis stabilization, and initial case management.
Coordinates outreach efforts with the Case Management team, supporting Case Management initiatives for clients served.
Monitors and maintains complete client records, daily activity logs, mileage logs, HMIS, and other reports as directed.
Provides life skills workshops as part of the holistic service effort; participates in crisis intervention as needed.
Outreaches to community partners to promote at‑risk youth programs and resolve homelessness.
Other duties as required, subject to change at any time.
MANDATED REPORTER As a service provider to the under‑privileged and vulnerable in our community, all employees are considered mandated reporters and must report any instance of physical or sexual abuse to proper authorities.
Qualifications REQUIREMENTS
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.
EDUCATION
Bachelor’s Degree in Social Services or a related discipline,
Or equivalent combination of education and work experience (four years).
EXPERIENCE
Two years’ experience working with justice‑involved populations, people in recovery, and/or homelessness individuals.
PREFERRED QUALIFICATIONS
Bilingual (Spanish).
HMIS (homeless database).
Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E‑Verify as required by the federal government and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
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