Representative Consumer Relations
Tyson Foods, Springdale, AR, United States
Job Overview
This position is responsible for learning all aspects of Tyson Foods from product development, production, packaging, shipping, and the sale of our products to consumers. The role represents Tyson Foods as a company committed to excellent products and superior customer satisfaction. Responsibilities include resolving and processing product issues and inquiries received via social media, telephone, letters, text, and chat. Additional duties include daily monitoring of product issues, identifying and reporting crisis situations to management, ensuring continued patronage and good relations with all Tyson customers and consumers, researching and developing solutions to customer and consumer problems regarding product changes, clarifying marketing promotions, and coordinating plant resolution to product complaints. Flexibility to work additional hours or weekends is required should special situations arise. Essential Duties & Responsibilities
On-the-job training in the Salesforce CMR, Tyson Spec Systems, Power BI, and PDM (3+ months given the broad product ranges) Instruction for over 1000 product packaging familiarization Education on allergens contained within our products and relay accurate information related to allergens to customers and consumers Educate customers and consumers on USDA Best Food Safety Practices Learn where every product is produced Answer calls/complaints on almost anything Tyson related and must have the knowledge to either know the answer or know who can answer Discuss issues with customers and consumers that are high risk to our company Requirements
Education: Broad knowledge in professional field or an equivalent combination of education and experience Experience: Customer Service or Public Relations background Computer Skills: Intermediate computer skills including Tyson systems Communication Skills: Excellent verbal and written communication skills Special Skills: Ability to handle stressful situations, problem solving skills, and decision-making abilities Supervisory: No direct reports Travel: N/A Benefits
We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision, and prescription drug benefits; and more. Work Shift
1ST SHIFT (United States of America) EEO Statement
Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
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This position is responsible for learning all aspects of Tyson Foods from product development, production, packaging, shipping, and the sale of our products to consumers. The role represents Tyson Foods as a company committed to excellent products and superior customer satisfaction. Responsibilities include resolving and processing product issues and inquiries received via social media, telephone, letters, text, and chat. Additional duties include daily monitoring of product issues, identifying and reporting crisis situations to management, ensuring continued patronage and good relations with all Tyson customers and consumers, researching and developing solutions to customer and consumer problems regarding product changes, clarifying marketing promotions, and coordinating plant resolution to product complaints. Flexibility to work additional hours or weekends is required should special situations arise. Essential Duties & Responsibilities
On-the-job training in the Salesforce CMR, Tyson Spec Systems, Power BI, and PDM (3+ months given the broad product ranges) Instruction for over 1000 product packaging familiarization Education on allergens contained within our products and relay accurate information related to allergens to customers and consumers Educate customers and consumers on USDA Best Food Safety Practices Learn where every product is produced Answer calls/complaints on almost anything Tyson related and must have the knowledge to either know the answer or know who can answer Discuss issues with customers and consumers that are high risk to our company Requirements
Education: Broad knowledge in professional field or an equivalent combination of education and experience Experience: Customer Service or Public Relations background Computer Skills: Intermediate computer skills including Tyson systems Communication Skills: Excellent verbal and written communication skills Special Skills: Ability to handle stressful situations, problem solving skills, and decision-making abilities Supervisory: No direct reports Travel: N/A Benefits
We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision, and prescription drug benefits; and more. Work Shift
1ST SHIFT (United States of America) EEO Statement
Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
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