Collections Strategy Manager
LendingClub, San Francisco, CA, United States
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About The Role As a Collections Strategy Manager on the Collections Strategy & Analytics team, you will play a key role in developing data-driven strategies that support members through hardship while strengthening LendingClub’s portfolio performance. You’ll analyze customer behavior and portfolio trends, design and evaluate A/B tests, and build strategies that improve recovery rates, reduce losses, and elevate the member experience.
This role requires strong analytical rigor, comfort working with large datasets, and the ability to translate insights into clear recommendations. You’ll partner closely with Operations, Risk, Data, Technology, Marketing, and Compliance to ensure strategies are effective, responsible, and aligned with business objectives. You will also create dashboards and reporting that provide senior leaders with timely visibility into performance, trends, and risk signals.
What You\'ll Do
Design, implement, and monitor collections strategies across early-stage, late-stage, and recovery segments
Use analytics to optimize digital contact strategies, including targeted email, SMS, and push notifications
Develop and evaluate A/B tests to measure the effectiveness of new initiatives and validate hypotheses
Partner with Operations, Marketing, Technology, and other teams to ensure strategies are aligned, executable, and measurable
Analyze portfolio performance, including delinquency roll rates, payments, RPC and PTP rates, and other Collections effectiveness metrics
Lead deep-dive analyses to understand drivers behind emerging trends and identify strategic opportunities
Build and maintain dashboards using SQL, Python, Tableau, and Excel to track portfolio health and strategy performance
Develop and implement new repayment programs and optimized contact strategies
Leverage AI to optimize SQL/Python Codes and to support documentation
Utilize AI Capabilities to find trends in the data and to suggest possible strategies
Ensure all strategies meet regulatory requirements and internal risk policies
Collaborate with Compliance and cross-functional partners to maintain ethical and customer-centric practices
About You
3+ years of experience in retail or consumer credit risk management, collections strategy, or a related analytical role; Bachelor’s degree in a related field; or equivalent work experience
Experience with consumer lending products such as credit cards or personal loans
Strong skills in risk assessment, trend analysis, and operational optimization
Proficiency in SQL and comfort working with large, complex datasets
Experience with visualization tools such as Tableau, Power BI, or similar
Ability to clearly communicate analytical findings and business implications to both technical and non-technical audiences
You actively use AI to improve your work and are thoughtful about accuracy, data sensitivity, and better ways of working.
Bachelor's in Business, Computer Science, Economics, Math, Statistics, or a related field; or equivalent work experience
Bonus: Experience in Collections Strategy, Credit Risk Strategy, marketing analytics, or risk management
Work Location San Francisco
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.
Time Zone Requirements Primarily PT. While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements As needed travel to LendingClub offices and/or other locations, as needed.
Compensation The target base salary range for this position is 136,000-159,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.
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LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About The Role As a Collections Strategy Manager on the Collections Strategy & Analytics team, you will play a key role in developing data-driven strategies that support members through hardship while strengthening LendingClub’s portfolio performance. You’ll analyze customer behavior and portfolio trends, design and evaluate A/B tests, and build strategies that improve recovery rates, reduce losses, and elevate the member experience.
This role requires strong analytical rigor, comfort working with large datasets, and the ability to translate insights into clear recommendations. You’ll partner closely with Operations, Risk, Data, Technology, Marketing, and Compliance to ensure strategies are effective, responsible, and aligned with business objectives. You will also create dashboards and reporting that provide senior leaders with timely visibility into performance, trends, and risk signals.
What You\'ll Do
Design, implement, and monitor collections strategies across early-stage, late-stage, and recovery segments
Use analytics to optimize digital contact strategies, including targeted email, SMS, and push notifications
Develop and evaluate A/B tests to measure the effectiveness of new initiatives and validate hypotheses
Partner with Operations, Marketing, Technology, and other teams to ensure strategies are aligned, executable, and measurable
Analyze portfolio performance, including delinquency roll rates, payments, RPC and PTP rates, and other Collections effectiveness metrics
Lead deep-dive analyses to understand drivers behind emerging trends and identify strategic opportunities
Build and maintain dashboards using SQL, Python, Tableau, and Excel to track portfolio health and strategy performance
Develop and implement new repayment programs and optimized contact strategies
Leverage AI to optimize SQL/Python Codes and to support documentation
Utilize AI Capabilities to find trends in the data and to suggest possible strategies
Ensure all strategies meet regulatory requirements and internal risk policies
Collaborate with Compliance and cross-functional partners to maintain ethical and customer-centric practices
About You
3+ years of experience in retail or consumer credit risk management, collections strategy, or a related analytical role; Bachelor’s degree in a related field; or equivalent work experience
Experience with consumer lending products such as credit cards or personal loans
Strong skills in risk assessment, trend analysis, and operational optimization
Proficiency in SQL and comfort working with large, complex datasets
Experience with visualization tools such as Tableau, Power BI, or similar
Ability to clearly communicate analytical findings and business implications to both technical and non-technical audiences
You actively use AI to improve your work and are thoughtful about accuracy, data sensitivity, and better ways of working.
Bachelor's in Business, Computer Science, Economics, Math, Statistics, or a related field; or equivalent work experience
Bonus: Experience in Collections Strategy, Credit Risk Strategy, marketing analytics, or risk management
Work Location San Francisco
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.
Time Zone Requirements Primarily PT. While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements As needed travel to LendingClub offices and/or other locations, as needed.
Compensation The target base salary range for this position is 136,000-159,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.
#J-18808-Ljbffr