Consumer Relations Representative (Temp Only)
Monster Energy, Corona, CA, United States
Overview
A Day In The Life
Step into the role of Consumer Relations Representative at Monster Energy and become the ultimate champion of customer service! You\'ll deliver top-notch support, providing accurate info and swift solutions to all questions, inquiries, and challenges our customers throw your way. Partner up with our internal teams to tackle customer inquiries head-on, ensuring they\'re reviewed, processed, and analyzed faster than a Monster can rev up your day. Let\’s rock this! The Impact You'll Make
Answer calls, e-mails, and written communication from consumers regarding all Monster Energy product lines. Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries. Process reports, analyze data, and identify and escalate trend data to appropriate business partners. Initiate internal investigations with appropriate business partners. Act as coordinator, gather additional information, and work closely with other departments to complete record requirements. Maintain relationships with internal departments to help identify and provide solutions. Perform other duties as assigned. Who You Are
Prefer a Bachelor\'s Degree in the field of business, communications, or related areas Additional Experience Desired: Minimum 1 year of experience in consumer relations, customer service, or call center Computer Skills Desired: Intermediate to advanced level of Microsoft Office Suite, specifically Excel functionality. Excellent data entry skills. Preferred Certifications: N/A Additional Knowledge or Skills to be Successful in this role: Fluent in Spanish or French a plus (read/write/speak) Monster Energy provides competitive total compensation. The estimated hourly pay range for this position is listed below. Actual compensation may vary based on skills, qualifications, experience, and work location. Pay Range:
$17 - $23 USD For United States Applicants
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Read our privacy policy here: Privacy Policy
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A Day In The Life
Step into the role of Consumer Relations Representative at Monster Energy and become the ultimate champion of customer service! You\'ll deliver top-notch support, providing accurate info and swift solutions to all questions, inquiries, and challenges our customers throw your way. Partner up with our internal teams to tackle customer inquiries head-on, ensuring they\'re reviewed, processed, and analyzed faster than a Monster can rev up your day. Let\’s rock this! The Impact You'll Make
Answer calls, e-mails, and written communication from consumers regarding all Monster Energy product lines. Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries. Process reports, analyze data, and identify and escalate trend data to appropriate business partners. Initiate internal investigations with appropriate business partners. Act as coordinator, gather additional information, and work closely with other departments to complete record requirements. Maintain relationships with internal departments to help identify and provide solutions. Perform other duties as assigned. Who You Are
Prefer a Bachelor\'s Degree in the field of business, communications, or related areas Additional Experience Desired: Minimum 1 year of experience in consumer relations, customer service, or call center Computer Skills Desired: Intermediate to advanced level of Microsoft Office Suite, specifically Excel functionality. Excellent data entry skills. Preferred Certifications: N/A Additional Knowledge or Skills to be Successful in this role: Fluent in Spanish or French a plus (read/write/speak) Monster Energy provides competitive total compensation. The estimated hourly pay range for this position is listed below. Actual compensation may vary based on skills, qualifications, experience, and work location. Pay Range:
$17 - $23 USD For United States Applicants
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Read our privacy policy here: Privacy Policy
#J-18808-Ljbffr