Senior Director, Data & Analytics WF Strategic Operations
ServiceNow, Santa Clara, CA, United States
Senior Director, Data & Analytics WF Strategic Operations
Full-time
Employee Type: Regular
Region: AMS - North America and Canada
Work Persona: Flexible
This role is a senior executive position responsible for strategy and operations in a fast‑growing data and analytics organization. It reports directly to the GVP, APEX Strategic Operations leader and serves as the trusted advisor to the EVP & GM, Data & Analytics.
What You Get to Do
Serve as the key strategic and operational partner to the EVP & GM, Data & Analytics and the leadership team, acting as proxy for the leader as needed and coordinating across cross‑functional and executive stakeholders.
Drive end‑to‑end operational excellence—from strategy and OKRs through execution and talent development—partnering with Product, Engineering, Experience, Finance, and FP&A to ensure the Data & Analytics org operates as a high‑performance machine.
Partner tightly with Product teams to create shared success, understand business priorities, and guide investments based on business outcomes.
Lead annual planning, headcount management, and financial oversight for a large product organization, partnering with FP&A to track OPEX and identify efficiency opportunities.
Own the corporate OKR process for the Data & Analytics organization—designing, facilitating, and tracking goal‑setting cycles that drive accountability and measurable business outcomes.
Identify high‑leverage opportunities across the portfolio—analyze where the org can create disproportionate value, design cross‑functional strategies, and drive flawless execution.
Lead executive‑level communications and programs, including regular updates from the Data & Analytics team to broader R&D leadership and company‑wide stakeholders.
Partner with M&A integration teams to ensure data and analytics‑related acquisitions are successfully onboarded into the org’s operating model, processes, and planning cycles.
Embed AI‑native practices into strategic operations—leverage AI tools to accelerate planning, decision‑making, reporting, and cross‑functional alignment.
Lead a team of Strategic Ops professionals, fostering a high‑performance culture to attract, develop, and retain top talent.
Drive people and talent initiatives including town halls, employee surveys, awards, newsletters, offsites, and engagement programs.
The Impact You’ll Drive You will transform how the large‑scale Data & Analytics organization operates—embedding AI into planning, execution, and decision‑making cycles. Partner with senior leadership to shape data and analytics strategy across the platform and products, building operational excellence that becomes a replicable model for complex data organizations in an AI‑native world.
Qualifications
AI‑native mindset & execution: deep understanding of how AI transforms data platforms, analytics workflows, and operations, and experience building AI‑powered operations or leading AI‑centric initiatives.
12+ years of relevant experience (or 7+ years post‑MBA/equivalent), preferably in tech strategy/ops, management consulting, investment banking, or private equity.
Demonstrated strategy and operations leadership across large, matrixed product or R&D organizations; thrives in complex environments with credibility with product, engineering, and executive leaders.
Proven ability to serve as thought and execution partner to senior product leaders—helping them run and develop high‑performing organizations.
Strong financial acumen and data analytics skills; experience building business cases, managing OPEX budgets, and creating annual financial plans in technology organizations.
Ability to ramp quickly on complex product portfolios and partner with leaders to make excellent, fast decisions.
Track record of leading and developing talent with inclusive, high‑performance leadership.
Strong communication skills—verbal and written—comfortable in executive business and technical discussions.
Demonstrated ability to scope and execute high‑impact business and technical projects while simultaneously driving organizational and talent initiatives.
You’re Exceptional If You
Have led Strategic Operations in a Data & Analytics, Platform, or similar product org at scale (500+ people) and driven measurable operational improvements.
Reputed for enhancing executive decision‑making, accelerating execution, and building trust at the C‑suite level.
Have a track record of implementing AI productivity tools to drive team efficiency and embedding AI‑native practices across planning and operations.
Compensation & Benefits For this location, the base pay ranges from $228,900 to $412,000, plus equity (when applicable), variable/incentive compensation, and benefits. Health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs are offered.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, ServiceNow may need to obtain export control approval from government authorities. All employment is contingent upon obtaining any required export license or approval from relevant authorities.
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Full-time
Employee Type: Regular
Region: AMS - North America and Canada
Work Persona: Flexible
This role is a senior executive position responsible for strategy and operations in a fast‑growing data and analytics organization. It reports directly to the GVP, APEX Strategic Operations leader and serves as the trusted advisor to the EVP & GM, Data & Analytics.
What You Get to Do
Serve as the key strategic and operational partner to the EVP & GM, Data & Analytics and the leadership team, acting as proxy for the leader as needed and coordinating across cross‑functional and executive stakeholders.
Drive end‑to‑end operational excellence—from strategy and OKRs through execution and talent development—partnering with Product, Engineering, Experience, Finance, and FP&A to ensure the Data & Analytics org operates as a high‑performance machine.
Partner tightly with Product teams to create shared success, understand business priorities, and guide investments based on business outcomes.
Lead annual planning, headcount management, and financial oversight for a large product organization, partnering with FP&A to track OPEX and identify efficiency opportunities.
Own the corporate OKR process for the Data & Analytics organization—designing, facilitating, and tracking goal‑setting cycles that drive accountability and measurable business outcomes.
Identify high‑leverage opportunities across the portfolio—analyze where the org can create disproportionate value, design cross‑functional strategies, and drive flawless execution.
Lead executive‑level communications and programs, including regular updates from the Data & Analytics team to broader R&D leadership and company‑wide stakeholders.
Partner with M&A integration teams to ensure data and analytics‑related acquisitions are successfully onboarded into the org’s operating model, processes, and planning cycles.
Embed AI‑native practices into strategic operations—leverage AI tools to accelerate planning, decision‑making, reporting, and cross‑functional alignment.
Lead a team of Strategic Ops professionals, fostering a high‑performance culture to attract, develop, and retain top talent.
Drive people and talent initiatives including town halls, employee surveys, awards, newsletters, offsites, and engagement programs.
The Impact You’ll Drive You will transform how the large‑scale Data & Analytics organization operates—embedding AI into planning, execution, and decision‑making cycles. Partner with senior leadership to shape data and analytics strategy across the platform and products, building operational excellence that becomes a replicable model for complex data organizations in an AI‑native world.
Qualifications
AI‑native mindset & execution: deep understanding of how AI transforms data platforms, analytics workflows, and operations, and experience building AI‑powered operations or leading AI‑centric initiatives.
12+ years of relevant experience (or 7+ years post‑MBA/equivalent), preferably in tech strategy/ops, management consulting, investment banking, or private equity.
Demonstrated strategy and operations leadership across large, matrixed product or R&D organizations; thrives in complex environments with credibility with product, engineering, and executive leaders.
Proven ability to serve as thought and execution partner to senior product leaders—helping them run and develop high‑performing organizations.
Strong financial acumen and data analytics skills; experience building business cases, managing OPEX budgets, and creating annual financial plans in technology organizations.
Ability to ramp quickly on complex product portfolios and partner with leaders to make excellent, fast decisions.
Track record of leading and developing talent with inclusive, high‑performance leadership.
Strong communication skills—verbal and written—comfortable in executive business and technical discussions.
Demonstrated ability to scope and execute high‑impact business and technical projects while simultaneously driving organizational and talent initiatives.
You’re Exceptional If You
Have led Strategic Operations in a Data & Analytics, Platform, or similar product org at scale (500+ people) and driven measurable operational improvements.
Reputed for enhancing executive decision‑making, accelerating execution, and building trust at the C‑suite level.
Have a track record of implementing AI productivity tools to drive team efficiency and embedding AI‑native practices across planning and operations.
Compensation & Benefits For this location, the base pay ranges from $228,900 to $412,000, plus equity (when applicable), variable/incentive compensation, and benefits. Health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs are offered.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, ServiceNow may need to obtain export control approval from government authorities. All employment is contingent upon obtaining any required export license or approval from relevant authorities.
#J-18808-Ljbffr