Sr. Sales Manager
Pyramid Global Hospitality, Ossining, NY, United States
Senior Sales Manager (Hybrid)
The Senior Sales Manager is primarily responsible for outbound sales prospecting, appointment setting, and selling into assigned markets, managing customer inquiries through a variety of lead sources for larger corporate segment prospects. The candidate will leverage and build upon existing and new relationships with customers, accessing needs/requirements and objectives to align customer preferences with the hotel and conference center’s 248 guestrooms and 52,000+ event, catering and conference space.
Key Responsibilities
Proactively prospect into assigned markets and build strong relationships with existing accounts through tradeshow participation, outside calls, site tours and fam trips.
Responding in a timely manner to incoming group/catering opportunities within assigned markets; refer opportunities outside these markets to the appropriate sales associate.
Work collaboratively with other sales channels (e.g., on-property resources) to ensure coordinated, complementary, and non-duplicative sales efforts.
Understand the overall market—competitors’ strengths and weaknesses, economic trends, supply and demand—and sell against them.
Ensure business booked is within hotel parameters and close the best opportunities based on market conditions, the property’s needs, and sell guidelines.
Execute and support the operational aspects of business booked, including generating proposals, writing contracts, and customer correspondence, and transferring accurate, complete, and timely information to the Conference Planning Team.
Actively up‑sell each business opportunity to maximize revenue.
Build and maintain strong working relationships with key internal and external stakeholders.
Utilize company marketing initiatives and incentives to close business.
Follow up on opportunities uncovered by the business development manager and the Pyramid GSO team.
Identify and implement process improvements and best practices.
Promote accountability to drive superior business results, including successful execution of sales strategies and business processes.
Establish clear expectations for customers throughout the sales process.
Effectively resolve guest issues that arise from the sales process, bringing issues to the attention of property and sales leadership as appropriate.
Execute exemplary customer service to drive satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program or event.
Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations.
Up to 25% travel may be required; mileage beyond commuting distance to the hotel, trains/transportation, meals and entertainment will be reimbursed with detailed records of entertainment/prospecting.
Qualifications
Minimum of 5 years of relevant hotel or resort sales and marketing group and event sales experience in the hospitality industry.
Relevant university or college qualification or degree.
Understanding of corporate market dynamics, enterprise level objectives, and business aspects to diagnose strengths and weaknesses, anticipate opportunities and risks, and develop strategies and plans.
Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting, scheduling, and financial reporting.
Knowledge of total hotel revenue management concepts, processes, and strategies (including sales cycles and trends, account management, pricing, and inventory management).
Benefits Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. The company also provides ongoing training and development opportunities to help employees build the skills and knowledge needed to advance their careers.
About Our Property Windrose on Hudson is a Riverside Conference Experience off the banks of the Hudson River in the Croton Bay area, boasting proximity to New York City and surrounding metro areas. This historic and idyllic location encourages meaningful connections with colleagues and guests.
248 well appointed guestrooms
Over 70,000 square feet of state‑of‑the‑art meeting & event space
Three food & beverage outlets
62+ acres of trails, an expansive fitness center, basketball, team‑building, volleyball, and more
Compensation Salary range: $75,000 to $85,000 plus a Sales Incentive Plan paid quarterly based on booking production up to an additional 20% of salary.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Key Responsibilities
Proactively prospect into assigned markets and build strong relationships with existing accounts through tradeshow participation, outside calls, site tours and fam trips.
Responding in a timely manner to incoming group/catering opportunities within assigned markets; refer opportunities outside these markets to the appropriate sales associate.
Work collaboratively with other sales channels (e.g., on-property resources) to ensure coordinated, complementary, and non-duplicative sales efforts.
Understand the overall market—competitors’ strengths and weaknesses, economic trends, supply and demand—and sell against them.
Ensure business booked is within hotel parameters and close the best opportunities based on market conditions, the property’s needs, and sell guidelines.
Execute and support the operational aspects of business booked, including generating proposals, writing contracts, and customer correspondence, and transferring accurate, complete, and timely information to the Conference Planning Team.
Actively up‑sell each business opportunity to maximize revenue.
Build and maintain strong working relationships with key internal and external stakeholders.
Utilize company marketing initiatives and incentives to close business.
Follow up on opportunities uncovered by the business development manager and the Pyramid GSO team.
Identify and implement process improvements and best practices.
Promote accountability to drive superior business results, including successful execution of sales strategies and business processes.
Establish clear expectations for customers throughout the sales process.
Effectively resolve guest issues that arise from the sales process, bringing issues to the attention of property and sales leadership as appropriate.
Execute exemplary customer service to drive satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program or event.
Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations.
Up to 25% travel may be required; mileage beyond commuting distance to the hotel, trains/transportation, meals and entertainment will be reimbursed with detailed records of entertainment/prospecting.
Qualifications
Minimum of 5 years of relevant hotel or resort sales and marketing group and event sales experience in the hospitality industry.
Relevant university or college qualification or degree.
Understanding of corporate market dynamics, enterprise level objectives, and business aspects to diagnose strengths and weaknesses, anticipate opportunities and risks, and develop strategies and plans.
Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting, scheduling, and financial reporting.
Knowledge of total hotel revenue management concepts, processes, and strategies (including sales cycles and trends, account management, pricing, and inventory management).
Benefits Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. The company also provides ongoing training and development opportunities to help employees build the skills and knowledge needed to advance their careers.
About Our Property Windrose on Hudson is a Riverside Conference Experience off the banks of the Hudson River in the Croton Bay area, boasting proximity to New York City and surrounding metro areas. This historic and idyllic location encourages meaningful connections with colleagues and guests.
248 well appointed guestrooms
Over 70,000 square feet of state‑of‑the‑art meeting & event space
Three food & beverage outlets
62+ acres of trails, an expansive fitness center, basketball, team‑building, volleyball, and more
Compensation Salary range: $75,000 to $85,000 plus a Sales Incentive Plan paid quarterly based on booking production up to an additional 20% of salary.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr