Community Home Lending Advisor- Columbus, OH
JPMorganChase, Columbus, OH, United States
Join our fun, high-energy team as a Community Home Lending Advisor in Chase Home Lending. As your customers’ chief point of contact throughout the life of the loan, you will: apply your exceptional knowledge of home lending products, promote and market the financial products offered by Chase, and adhere to all regulatory requirements. This role offers a unique opportunity to grow your career while making a significant impact on our business.
As a Community Home Lending Advisor, you will join a motivated team dedicated to guiding clients to fulfill the dream of homeownership.
Job Responsibilities
Maintain an active knowledge of Chase home lending products, local housing assistance programs, and grants available for down payment and/or closing cost assistance.
Promote mortgage products to existing Chase customers and to new customers in the community, consistently engaging a pipeline of customers who are not yet mortgage ready through education and counseling until they are ready to apply, while ensuring compliance with current lending guidelines and Chase policies.
Act as the internal and external mortgage expert; conduct productive activities that promote mortgage loan originations with external relationships in the community you serve.
Partner with the branch team by providing training on products and services, meeting with their customers, and introducing new clients to bankers for additional products and services.
Create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross‑sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.
Serve as the single point of contact through the customer mortgage loan origination process; adeptly address customer concerns and reservations, explain financial terms and requirements, coordinate with partners and stakeholders, troubleshoot obstacles, and track progress from initial engagement to application through closing.
Required Qualifications, Capabilities, And Skills
A Bachelor’s degree or equivalent work experience in sales and/or real estate.
Five years of proven mortgage sales experience, strong product, credit, and mortgage process knowledge, and an understanding of FHA, VA, FNMA, and FHLMC guidelines and related low‑down payment products. (Regional Management approval required for Home Lending Advisors with less than one year in the position.)
Knowledge of the local real estate market and the ability to build new external referral sources and networks (e.g., realtors, nonprofits, community groups, civic/professional organizations).
Track record of customer satisfaction demonstrated in scores and comments.
Superior written and verbal communication skills for preparing and presenting during community outreach, homeowner education, and interactions with community‑based nonprofits, community groups, consumer advocacy groups, and civic/professional groups.
Intermediate personal computer skills in a Windows environment.
This position is subject to the Dodd‑Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent upon JPMC’s review of criminal history, credit report, NMLS information, and other relevant data. A felony conviction within the last seven years disqualifies candidates. Employment continues only upon compliance with Truth in Lending Act/Dodd‑Frank requirements and the SAFE Act via NMLS registration and renewal.
We offer a competitive total rewards package, including base salary based on role, experience, skill set, and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation. Benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.
We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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As a Community Home Lending Advisor, you will join a motivated team dedicated to guiding clients to fulfill the dream of homeownership.
Job Responsibilities
Maintain an active knowledge of Chase home lending products, local housing assistance programs, and grants available for down payment and/or closing cost assistance.
Promote mortgage products to existing Chase customers and to new customers in the community, consistently engaging a pipeline of customers who are not yet mortgage ready through education and counseling until they are ready to apply, while ensuring compliance with current lending guidelines and Chase policies.
Act as the internal and external mortgage expert; conduct productive activities that promote mortgage loan originations with external relationships in the community you serve.
Partner with the branch team by providing training on products and services, meeting with their customers, and introducing new clients to bankers for additional products and services.
Create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross‑sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.
Serve as the single point of contact through the customer mortgage loan origination process; adeptly address customer concerns and reservations, explain financial terms and requirements, coordinate with partners and stakeholders, troubleshoot obstacles, and track progress from initial engagement to application through closing.
Required Qualifications, Capabilities, And Skills
A Bachelor’s degree or equivalent work experience in sales and/or real estate.
Five years of proven mortgage sales experience, strong product, credit, and mortgage process knowledge, and an understanding of FHA, VA, FNMA, and FHLMC guidelines and related low‑down payment products. (Regional Management approval required for Home Lending Advisors with less than one year in the position.)
Knowledge of the local real estate market and the ability to build new external referral sources and networks (e.g., realtors, nonprofits, community groups, civic/professional organizations).
Track record of customer satisfaction demonstrated in scores and comments.
Superior written and verbal communication skills for preparing and presenting during community outreach, homeowner education, and interactions with community‑based nonprofits, community groups, consumer advocacy groups, and civic/professional groups.
Intermediate personal computer skills in a Windows environment.
This position is subject to the Dodd‑Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent upon JPMC’s review of criminal history, credit report, NMLS information, and other relevant data. A felony conviction within the last seven years disqualifies candidates. Employment continues only upon compliance with Truth in Lending Act/Dodd‑Frank requirements and the SAFE Act via NMLS registration and renewal.
We offer a competitive total rewards package, including base salary based on role, experience, skill set, and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation. Benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.
We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
#J-18808-Ljbffr