Consumer Experience (CX) Strategy Lead
BioSpace, Cambridge, MA, United States
Job Title:
Consumer Experience (CX) Strategy Lead
Location:
Cambridge, MA, Morristown, NJ
About The Job Join the digital engine driving Sanofi's transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you'll help build the first biopharma company powered by AI at scale. The Consumer Experience (CX) Strategy lead provides the end‑to‑end consumer experience strategy and digital solutions for Sanofi patients, customers, and staff to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market customers, and technical frameworks.
You develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated and more reliable for users in collaboration with cross‑functional teams and other key stakeholders. You will identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of what’s possible. Your success will see your strategies being the lighthouse for the projects you are working on.
Main Responsibilities
Deliver CX strategy for R&D transformation: define our experience strategy and measurement frameworks to support R&D's digital evolution
Lead cross‑functional collaboration: partner with Digital R&D, R&D and engineering teams to integrate CX strategy into product development processes
Drive strategic implementation: ensure CX initiatives meet milestones while managing resources and mitigating risks under tight deadlines
Evangelize CX excellence: represent and advocate for consumer experience across the organization, influencing product and service strategy direction
Build team capabilities: mentor CX Strategy team members and contractors, fostering continuous learning and industry awareness
Champion digital transformation: lead cultural shifts in how CX functions within R&D and the broader organisational context. Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency
About You Knowledge, Skills & Abilities
Experienced putting design thinking in practice, end to end
Able to question the initial space and the assumptions behind the brief
Know how to open up the solution space and run ideation sessions
Need to articulate the experience strategy and the north star vision and know how to break the north star vision down to identify the MVP
Experienced running collaboration and co‑creation workshops
Experienced creating new products or services from scratch
Experienced creating solutions with AI/ML
Systems thinking
Experienced in mapping complex digital ecosystems and determining how different pieces or applications might fit together, managing multiple international stakeholders
High EQ to manage different stakeholders within the organization and understand how to bring them along
Affinity with science (biology, chemistry), scientific background
Key Qualifications
Minimum 7‑10 years of hands‑on CX/UX strategy at a large global enterprise, agency, consulting or start‑up/scale‑up is a must, in the context of digital product or software design
Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field; masters degree in relevant field a plus
Affinity with science (biology, chemistry), scientific background
Desired traits
You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company
Agility, decisiveness, resilience, transparent communications, and openness with strong attention to details
Comfortable with change and ambiguity: you are naturally confident in a shifting world
You bring the ability and interest to help lead cultural shifts in the organization including digital transformation
You have an intellectual curiosity that inspires others around you
Culturally curious, you are willing to work in an international environment
Why Choose Us?
Bring the miracles of science to life alongside a supportive, future‑focused team
Discover endless opportunities to grow your talent and drive your career, whether its through a promotion or a lateral move, at home or internationally
Enjoy a thoughtful, well‑crafted rewards package that recognizes your contribution and amplifies your impact
Take good care of yourself and your family, with a wide range of health and wellness benefits including high‑quality healthcare, prevention and wellness programs, and at least 14 weeks gender‑neutral parental leave
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, colour, creed, religion, national origin, age, ancestry, nationality, marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including refusal to submit to genetic testing) or any other characteristic protected by law.
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
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Consumer Experience (CX) Strategy Lead
Location:
Cambridge, MA, Morristown, NJ
About The Job Join the digital engine driving Sanofi's transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you'll help build the first biopharma company powered by AI at scale. The Consumer Experience (CX) Strategy lead provides the end‑to‑end consumer experience strategy and digital solutions for Sanofi patients, customers, and staff to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market customers, and technical frameworks.
You develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated and more reliable for users in collaboration with cross‑functional teams and other key stakeholders. You will identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of what’s possible. Your success will see your strategies being the lighthouse for the projects you are working on.
Main Responsibilities
Deliver CX strategy for R&D transformation: define our experience strategy and measurement frameworks to support R&D's digital evolution
Lead cross‑functional collaboration: partner with Digital R&D, R&D and engineering teams to integrate CX strategy into product development processes
Drive strategic implementation: ensure CX initiatives meet milestones while managing resources and mitigating risks under tight deadlines
Evangelize CX excellence: represent and advocate for consumer experience across the organization, influencing product and service strategy direction
Build team capabilities: mentor CX Strategy team members and contractors, fostering continuous learning and industry awareness
Champion digital transformation: lead cultural shifts in how CX functions within R&D and the broader organisational context. Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency
About You Knowledge, Skills & Abilities
Experienced putting design thinking in practice, end to end
Able to question the initial space and the assumptions behind the brief
Know how to open up the solution space and run ideation sessions
Need to articulate the experience strategy and the north star vision and know how to break the north star vision down to identify the MVP
Experienced running collaboration and co‑creation workshops
Experienced creating new products or services from scratch
Experienced creating solutions with AI/ML
Systems thinking
Experienced in mapping complex digital ecosystems and determining how different pieces or applications might fit together, managing multiple international stakeholders
High EQ to manage different stakeholders within the organization and understand how to bring them along
Affinity with science (biology, chemistry), scientific background
Key Qualifications
Minimum 7‑10 years of hands‑on CX/UX strategy at a large global enterprise, agency, consulting or start‑up/scale‑up is a must, in the context of digital product or software design
Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field; masters degree in relevant field a plus
Affinity with science (biology, chemistry), scientific background
Desired traits
You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company
Agility, decisiveness, resilience, transparent communications, and openness with strong attention to details
Comfortable with change and ambiguity: you are naturally confident in a shifting world
You bring the ability and interest to help lead cultural shifts in the organization including digital transformation
You have an intellectual curiosity that inspires others around you
Culturally curious, you are willing to work in an international environment
Why Choose Us?
Bring the miracles of science to life alongside a supportive, future‑focused team
Discover endless opportunities to grow your talent and drive your career, whether its through a promotion or a lateral move, at home or internationally
Enjoy a thoughtful, well‑crafted rewards package that recognizes your contribution and amplifies your impact
Take good care of yourself and your family, with a wide range of health and wellness benefits including high‑quality healthcare, prevention and wellness programs, and at least 14 weeks gender‑neutral parental leave
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, colour, creed, religion, national origin, age, ancestry, nationality, marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including refusal to submit to genetic testing) or any other characteristic protected by law.
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
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