Intake Specialist
Intellibee Inc, Indianapolis, IN, United States
Intake Specialist – Indianapolis, IN, US
Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, make referrals, draft complaints and forward calls to appropriate Commission staff. The Intake/Case Control staff serves as a professional staff member within the Commission and provides a front-line response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills, integrity and sound judgment. The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks.
Responsibilities
Respond to online inquiries regarding the filing of complaints
Effectively interview potential complainants
Analyze and summarize information received from online inquiries
Prepare investigative work case files for investigations
Send Notice of Complaints and interrogatories to relevant parties
Provide excellent customer service, via telephone and in person
Responsible for monthly reporting
Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas
May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
Research databases for correct contact information for relevant parties and witnesses
Other duties as assigned
Preferred Experience
Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
Interpersonal skills, especially when dealing with the public
Detail-oriented work ethic
Strong organizational skills with the ability to manage various projects simultaneously
Working knowledge of computers and Microsoft Office Suite
Ability to type with speed and accuracy
General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
Ability to communicate effectively and establish cooperative work relationships
Skill Matrix
Minimum 6 months of administrative experience (Required)
HS diploma or GED (Required)
Previous legal course work, paralegal type coursework (Required)
Working knowledge of computers and Microsoft 365 (Required)
Ability to effectively communicate, both orally and in writing (Required)
Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws (Required)
Ability to type with speed and accuracy (Required)
Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law (Highly desired)
Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed (Highly desired)
Strong organizational skills with the ability to manage various projects simultaneously (Highly desired)
Benefits
Long-Term Stability: Join us on a multi-year opportunities with room to grow.
Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
Future Planning: Enroll in our 401(k) program and invest in your financial security.
GC Assistance: We support immediate Green Card processing, if required.
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Responsibilities
Respond to online inquiries regarding the filing of complaints
Effectively interview potential complainants
Analyze and summarize information received from online inquiries
Prepare investigative work case files for investigations
Send Notice of Complaints and interrogatories to relevant parties
Provide excellent customer service, via telephone and in person
Responsible for monthly reporting
Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas
May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
Research databases for correct contact information for relevant parties and witnesses
Other duties as assigned
Preferred Experience
Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
Interpersonal skills, especially when dealing with the public
Detail-oriented work ethic
Strong organizational skills with the ability to manage various projects simultaneously
Working knowledge of computers and Microsoft Office Suite
Ability to type with speed and accuracy
General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
Ability to communicate effectively and establish cooperative work relationships
Skill Matrix
Minimum 6 months of administrative experience (Required)
HS diploma or GED (Required)
Previous legal course work, paralegal type coursework (Required)
Working knowledge of computers and Microsoft 365 (Required)
Ability to effectively communicate, both orally and in writing (Required)
Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws (Required)
Ability to type with speed and accuracy (Required)
Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law (Highly desired)
Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed (Highly desired)
Strong organizational skills with the ability to manage various projects simultaneously (Highly desired)
Benefits
Long-Term Stability: Join us on a multi-year opportunities with room to grow.
Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
Future Planning: Enroll in our 401(k) program and invest in your financial security.
GC Assistance: We support immediate Green Card processing, if required.
#J-18808-Ljbffr