Call Center Representative
Russell Tobin, Village Green, NY, United States
Overview
Russell Tobin's client is hiring a Call Center Representative in East Syracuse, NY
Employment Type:
Contract
Pay rate:
$20/hr - Spanish Speaker
Responsibilities
Manage a high volume of inbound customer calls
Generate sales leads and identify customer needs
Provide accurate product, warranty, and service information
Connect customers with authorized dealers through warm transfers
Assist dealers in locating distributors for parts and technical support
Handle customer complaints, provide solutions, and ensure timely resolution
Maintain detailed records of customer interactions and account updates
Follow communication procedures, guidelines, and company policies
Meet individual and team performance metrics (call volume, quality, etc.)
Support basic troubleshooting for Wi-Fi-enabled products (e.g., thermostats)
Act as a switchboard, directing inquiries to appropriate departments
Qualifications
Minimum 6 months of inbound call center experience
Strong customer service and problem-solving skills
Proficiency in Microsoft Office
Typing speed of 35–45 WPM
Excellent verbal and written communication skills
Ability to multitask and work in a fast-paced environment
Benefits Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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Employment Type:
Contract
Pay rate:
$20/hr - Spanish Speaker
Responsibilities
Manage a high volume of inbound customer calls
Generate sales leads and identify customer needs
Provide accurate product, warranty, and service information
Connect customers with authorized dealers through warm transfers
Assist dealers in locating distributors for parts and technical support
Handle customer complaints, provide solutions, and ensure timely resolution
Maintain detailed records of customer interactions and account updates
Follow communication procedures, guidelines, and company policies
Meet individual and team performance metrics (call volume, quality, etc.)
Support basic troubleshooting for Wi-Fi-enabled products (e.g., thermostats)
Act as a switchboard, directing inquiries to appropriate departments
Qualifications
Minimum 6 months of inbound call center experience
Strong customer service and problem-solving skills
Proficiency in Microsoft Office
Typing speed of 35–45 WPM
Excellent verbal and written communication skills
Ability to multitask and work in a fast-paced environment
Benefits Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
#J-18808-Ljbffr