Operations Representative
LineLeap, Detroit, MI, United States
About You
You are a self‑motivated,
resourceful
team player. You are highly
empathetic
and love resolving issues quickly, politely, and professionally. You are
outgoing
and get energy from
problem solving
and creating positive customer experiences, but can also remain calm and
composed
when customer issues arise. You are
reliable ,
flexible
and
adaptable , able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross‑functionally to handle whatever obstacle comes your way.
Responsibilities
Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly and professionally.
Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms.
Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform.
Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap.
Quickly observe and report any issues or trends through feedback loops with the LineLeap team to ensure operational, technical and personnel issues are addressed.
Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support.
Other Requirements
This is a remote‑first position with an atypical schedule, weekend work is required.
Schedule will involve evening hours.
Travel is required up to 75% of the time.
Required Physical Location: Denver, CO.
Compensation & Benefits
Base salary of $50,000 - $60,000 per year, depending on experience and location.
Competitive stock option package, depending on experience.
401(k) plan.
Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance.
Unlimited PTO.
Remote work environment.
Role is remote, applicant must be based in Colorado.
For reference, we are based in New York City, our Operations team is fully remote.
Equal Opportunity Employer LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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resourceful
team player. You are highly
empathetic
and love resolving issues quickly, politely, and professionally. You are
outgoing
and get energy from
problem solving
and creating positive customer experiences, but can also remain calm and
composed
when customer issues arise. You are
reliable ,
flexible
and
adaptable , able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross‑functionally to handle whatever obstacle comes your way.
Responsibilities
Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly and professionally.
Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms.
Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform.
Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap.
Quickly observe and report any issues or trends through feedback loops with the LineLeap team to ensure operational, technical and personnel issues are addressed.
Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support.
Other Requirements
This is a remote‑first position with an atypical schedule, weekend work is required.
Schedule will involve evening hours.
Travel is required up to 75% of the time.
Required Physical Location: Denver, CO.
Compensation & Benefits
Base salary of $50,000 - $60,000 per year, depending on experience and location.
Competitive stock option package, depending on experience.
401(k) plan.
Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance.
Unlimited PTO.
Remote work environment.
Role is remote, applicant must be based in Colorado.
For reference, we are based in New York City, our Operations team is fully remote.
Equal Opportunity Employer LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
#J-18808-Ljbffr