Customer Service Representative
CFS MANAGEMENT PVT. LTD., Delhi, OH, United States
Company Description
CFS Management Pvt. Ltd. is a leading service provider with over 5,500 personnel on its payroll and a robust management team of 170+ professionals. The company manages over 10 million square feet of space across various industries and locations, serving esteemed clients such as Aditya Birla Group, World Bank, Indian Oil Corporation, and Tata Projects. With a turnover exceeding 100 crores and multiple prestigious certifications like ISO 9001:2008 and ISO 45001:2018, CFS Management Pvt. Ltd. prides itself on its commitment to excellence and quality. Recognized by CRISIL and registered under MSME and NSIC, the company has maintained profitability since its inception. Its diverse client base and reputation for comprehensive service delivery have solidified its leadership in the industry.
Role Description This is a full-time, on-site role for a Customer Service Representative at our location in Delhi, OH. The role involves providing exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring a seamless customer experience. The representative will work closely with clients to ensure satisfaction while maintaining detailed records of interactions and collaborating with the internal team to improve service quality.
Qualifications
Strong skills in Customer Service and Customer Satisfaction
Experience in Customer Support and resolving inquiries effectively
Proficiency in ensuring high standards of Customer Experience
Excellent communication, interpersonal, and problem-solving skills
Ability to work in a client-facing, on‑site setting in a professional and efficient manner
Familiarity with CRM systems and customer interaction management tools is a plus
High school diploma or equivalent required; a bachelor’s degree is preferred
Prior experience in customer service roles is advantageous
#J-18808-Ljbffr
Role Description This is a full-time, on-site role for a Customer Service Representative at our location in Delhi, OH. The role involves providing exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring a seamless customer experience. The representative will work closely with clients to ensure satisfaction while maintaining detailed records of interactions and collaborating with the internal team to improve service quality.
Qualifications
Strong skills in Customer Service and Customer Satisfaction
Experience in Customer Support and resolving inquiries effectively
Proficiency in ensuring high standards of Customer Experience
Excellent communication, interpersonal, and problem-solving skills
Ability to work in a client-facing, on‑site setting in a professional and efficient manner
Familiarity with CRM systems and customer interaction management tools is a plus
High school diploma or equivalent required; a bachelor’s degree is preferred
Prior experience in customer service roles is advantageous
#J-18808-Ljbffr