Customer Service Representative
TEKsystems, Irvine, CA, United States
Description
We are seeking a motivated, empathetic, and solutions-oriented Customer Service Representative to support hospital customers and field sales representatives. This role goes beyond traditional customer service and requires strong problem‑solving skills, initiative, and the ability to manage high‑volume, complex requests that directly support life‑saving products.
Working with hospitals and sales reps to assist with tracking orders, returns, and service requests.
Key Responsibilities
Serve as the primary point of contact for hospital customers and sales representatives.
Track and process orders, returns, and service requests with speed and accuracy.
Manage a high‑volume shared inbox and daily inquiries.
Proactively communicate order status, backorders, and issue resolution.
Solve complex customer issues using critical thinking and root‑cause analysis.
Collaborate with internal stakeholders and cross‑functional business teams.
Utilize ERP and CRM systems to maintain accurate records and documentation.
Skills
Customer service
Call center
Customer support
Call center customer service
Troubleshooting
Additional Skills & Qualifications
customer service experience (hospitality or service-oriented backgrounds preferred; call center experience acceptable)
Strong empathy, communication, and problem‑solving skills
Demonstrated initiative and motivation; ability to walk through real problem‑solving scenarios
Experience with ERP systems required (JD Edwards preferred)
Salesforce or CRM experience is a plus
Proficient in Microsoft Outlook, Word, and Excel
Ability to manage high volume and prioritize competing tasks
Experience Level Intermediate Level
Job Type & Location This is a Contract position based out of Irvine, CA.
Pay and Benefits The pay range for this position is $25.00 - $25.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Irvine, CA.
Application Deadline This position is anticipated to close on Apr 28, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Working with hospitals and sales reps to assist with tracking orders, returns, and service requests.
Key Responsibilities
Serve as the primary point of contact for hospital customers and sales representatives.
Track and process orders, returns, and service requests with speed and accuracy.
Manage a high‑volume shared inbox and daily inquiries.
Proactively communicate order status, backorders, and issue resolution.
Solve complex customer issues using critical thinking and root‑cause analysis.
Collaborate with internal stakeholders and cross‑functional business teams.
Utilize ERP and CRM systems to maintain accurate records and documentation.
Skills
Customer service
Call center
Customer support
Call center customer service
Troubleshooting
Additional Skills & Qualifications
customer service experience (hospitality or service-oriented backgrounds preferred; call center experience acceptable)
Strong empathy, communication, and problem‑solving skills
Demonstrated initiative and motivation; ability to walk through real problem‑solving scenarios
Experience with ERP systems required (JD Edwards preferred)
Salesforce or CRM experience is a plus
Proficient in Microsoft Outlook, Word, and Excel
Ability to manage high volume and prioritize competing tasks
Experience Level Intermediate Level
Job Type & Location This is a Contract position based out of Irvine, CA.
Pay and Benefits The pay range for this position is $25.00 - $25.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Irvine, CA.
Application Deadline This position is anticipated to close on Apr 28, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr