CUSTOMER SERVICE REPRESENTATIVE 1 & 3
State of Arizona Enterprise Technology (ASET), Green Valley, AZ, United States
CUSTOMER SERVICE REPRESENTATIVE 1 & 3
Job Location:
Motor Vehicle Administration, 130 W. Duval Mine Rd. Ste. 150, Green Valley, AZ 85614.
Posting Details:
Salary: $16.04 - $18.08 per hour. Grade: 13-16. Closing date: 04/13/2026.
Job Summary Customer Service Representative 1
– Provides motor vehicle services to the public, including licensing, titling, testing, and permits. Responsible for timeliness, accuracy, security, and validation of documents while operating within Arizona Revised Statutes and Department of Transportation policies and procedures.
Customer Service Representative 3
– Performs the same duties as CSR 1 but requires either one year of previous Motor Vehicle experience or successful completion of training within approximately six months.
Job Duties Customer Service Representative 1 :
Process credentials and title work, examining documents and applications for accuracy, validity, and security in compliance with ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Perform data entry and review.
Administer testing, including operator knowledge and skills testing, and conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility and issuance.
Determine, collect, and evaluate fees, using general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
Participate in process improvement activities, identifying potential gaps in processes and recommending solutions to gain efficiencies, reduce cost, and increase customer service.
Customer Service Representative 3 :
Process credentials and title work, examining documents and applications for accuracy, validity, and security in compliance with ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Perform data entry and review.
Administer testing, including operator knowledge and skills testing, and conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility and issuance.
Determine, collect, and evaluate fees, using general accounting procedures to balance accounts. Secure and protect all PII and inventory.
Participate in process improvement activities, identifying potential gaps in processes and recommending solutions to gain efficiencies, reduce cost, and increase customer service.
Knowledge, Skills & Abilities (KSAs)
The knowledge or ability to learn ADOT/MVD rules, regulations, processes, and procedures.
The ability to execute customer service principles and best practices.
Skills In
Verbal and written communication with a customer‑centric focus.
Typing or using a keyboard at a rate capable of keeping pace with expected productivity.
Ability To
Adapt to and embrace a changing environment.
Adapt to and embrace changes to processes and procedures.
Stand or sit for long periods and work outside when necessary.
Excel in an office environment.
Operate a PC/computer.
Operate proprietary MVD software and other office equipment.
Selective Preference(s) CSR 1 – Entry‑level training position, requires no experience. CSR 3 – One year previous MVD experience in title & registration and/or driver’s licenses or upon successful completion of training (typically within six months).
Pre‑Employment Requirements
Must possess and maintain a valid driver’s license.
Background check and fingerprinting are required.
If the position requires driving, an employee must possess a current, valid class‑appropriate driver’s license, complete all required training, and pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended.
Employees who drive on state business must maintain acceptable driving records and meet statutory liability insurance requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave – Up to 12 weeks per year for newborn or newly‑placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long‑term disability insurance
Optional employee benefits include short‑term disability insurance, deferred compensation plans, and supplemental life insurance
Retirement Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone at (602) 712‑8188 option 2.
Equal Opportunity Statement The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712‑8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
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Motor Vehicle Administration, 130 W. Duval Mine Rd. Ste. 150, Green Valley, AZ 85614.
Posting Details:
Salary: $16.04 - $18.08 per hour. Grade: 13-16. Closing date: 04/13/2026.
Job Summary Customer Service Representative 1
– Provides motor vehicle services to the public, including licensing, titling, testing, and permits. Responsible for timeliness, accuracy, security, and validation of documents while operating within Arizona Revised Statutes and Department of Transportation policies and procedures.
Customer Service Representative 3
– Performs the same duties as CSR 1 but requires either one year of previous Motor Vehicle experience or successful completion of training within approximately six months.
Job Duties Customer Service Representative 1 :
Process credentials and title work, examining documents and applications for accuracy, validity, and security in compliance with ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Perform data entry and review.
Administer testing, including operator knowledge and skills testing, and conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility and issuance.
Determine, collect, and evaluate fees, using general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
Participate in process improvement activities, identifying potential gaps in processes and recommending solutions to gain efficiencies, reduce cost, and increase customer service.
Customer Service Representative 3 :
Process credentials and title work, examining documents and applications for accuracy, validity, and security in compliance with ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Perform data entry and review.
Administer testing, including operator knowledge and skills testing, and conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility and issuance.
Determine, collect, and evaluate fees, using general accounting procedures to balance accounts. Secure and protect all PII and inventory.
Participate in process improvement activities, identifying potential gaps in processes and recommending solutions to gain efficiencies, reduce cost, and increase customer service.
Knowledge, Skills & Abilities (KSAs)
The knowledge or ability to learn ADOT/MVD rules, regulations, processes, and procedures.
The ability to execute customer service principles and best practices.
Skills In
Verbal and written communication with a customer‑centric focus.
Typing or using a keyboard at a rate capable of keeping pace with expected productivity.
Ability To
Adapt to and embrace a changing environment.
Adapt to and embrace changes to processes and procedures.
Stand or sit for long periods and work outside when necessary.
Excel in an office environment.
Operate a PC/computer.
Operate proprietary MVD software and other office equipment.
Selective Preference(s) CSR 1 – Entry‑level training position, requires no experience. CSR 3 – One year previous MVD experience in title & registration and/or driver’s licenses or upon successful completion of training (typically within six months).
Pre‑Employment Requirements
Must possess and maintain a valid driver’s license.
Background check and fingerprinting are required.
If the position requires driving, an employee must possess a current, valid class‑appropriate driver’s license, complete all required training, and pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended.
Employees who drive on state business must maintain acceptable driving records and meet statutory liability insurance requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave – Up to 12 weeks per year for newborn or newly‑placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long‑term disability insurance
Optional employee benefits include short‑term disability insurance, deferred compensation plans, and supplemental life insurance
Retirement Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone at (602) 712‑8188 option 2.
Equal Opportunity Statement The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712‑8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
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