IT Help Desk Specialist (Bilingual English/Spanish)
RegisHR (Human Resources), Miami, FL, United States
IT Help Desk Specialist (English/Spanish)
We are seeking a dynamic and bilingual IT Help Desk Specialist to join our technology support team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing exceptional customer service while resolving a wide range of IT issues.
This is an entry‑level, hands‑on position (not just desk support), ideal for someone looking to grow, learn, and gain real‑world IT experience.
Responsibilities
Provide prompt and professional technical support to end‑users via phone, email, or chat in both English and Spanish
Provide help desk support for staff (hardware, software, and systems)
Troubleshoot and resolve technical issues in a timely manner
Research and implement solutions for recurring problems
Assist with system setup, user accounts, and access management
Support day-to-day IT operations and internal systems
Set up, install, and move equipment (computers, monitors, etc.) as part of daily IT support
Document incidents, resolutions, and service requests accurately in help desk ticketing systems
Qualifications
Bilingual: English & Spanish (required)
Strong problem‑solving and troubleshooting skills
Ability to work independently and take initiative
Good communication and organizational skills
Basic knowledge of IT systems, networks, and Microsoft environments
Comfortable handling and lifting IT equipment (up to 50 lbs) as needed
What We’re Looking For A dependable, resourceful individual who can “figure things out,” take ownership of tasks, and help keep our operations running smoothly. This role is a great opportunity for someone eager to build their IT career in a hands‑on environment.
Compensation Pay is based on experience, with opportunities for growth as you develop your skills.
EEO Statement Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
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This is an entry‑level, hands‑on position (not just desk support), ideal for someone looking to grow, learn, and gain real‑world IT experience.
Responsibilities
Provide prompt and professional technical support to end‑users via phone, email, or chat in both English and Spanish
Provide help desk support for staff (hardware, software, and systems)
Troubleshoot and resolve technical issues in a timely manner
Research and implement solutions for recurring problems
Assist with system setup, user accounts, and access management
Support day-to-day IT operations and internal systems
Set up, install, and move equipment (computers, monitors, etc.) as part of daily IT support
Document incidents, resolutions, and service requests accurately in help desk ticketing systems
Qualifications
Bilingual: English & Spanish (required)
Strong problem‑solving and troubleshooting skills
Ability to work independently and take initiative
Good communication and organizational skills
Basic knowledge of IT systems, networks, and Microsoft environments
Comfortable handling and lifting IT equipment (up to 50 lbs) as needed
What We’re Looking For A dependable, resourceful individual who can “figure things out,” take ownership of tasks, and help keep our operations running smoothly. This role is a great opportunity for someone eager to build their IT career in a hands‑on environment.
Compensation Pay is based on experience, with opportunities for growth as you develop your skills.
EEO Statement Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
#J-18808-Ljbffr