Customer Service Representative
GEICO, Tucson, AZ, United States
Overview
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Position:
Customer Service Representative – Tucson, AZ Salary:
$19.06 - $23.82 per hour / $38,405 - $47,997 annually Work arrangement:
Onsite in office position Responsibilities
Support our contact center by taking incoming calls from current policyholders while providing excellent service. Serve as the first point of contact for customers, answering billing questions, making policy changes, and providing recommendations. Deliver personalized service that demonstrates the value of being insured by GEICO. Join our team to grow your career with GEICO. If you want a career with plenty of growth opportunities, let’s talk. Qualifications & Skills
12+ months of contact center or customer-facing service experience (preferred). Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction. Ability to work and grow in a fast-paced, high-volume call center environment. Willingness to learn new skills and ability to adjust to changes quickly. Open to feedback to support your performance and development. Solid computer and multi-tasking skills. Minimum of high school diploma or equivalent. Education / Certifications
An associate’s degree or higher (preferred). Active Personal Lines insurance license (preferred). #geico400 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge
Great Company:
At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. Great Careers:
We offer a career where you can learn, grow, and thrive through personalized development programs, with access to industry leading training, certification assistance, career mentorship and coaching. Great Culture:
We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. We offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards:
We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program with personalized coverage for you and your family. Financial benefits including market-competitive compensation; a 401K with a 6% match; performance and recognition-based incentives; and tuition assistance. Access to mental healthcare as well as fertility and adoption assistance. Flexible work options, including GEICO Flex program allowing up to four weeks of remote work per year. Equal Opportunity
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. We do not condone or tolerate an atmosphere of intimidation or harassment and expect cooperation to maintain an atmosphere free from discrimination and harassment with mutual respect for all associates and applicants.
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At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Position:
Customer Service Representative – Tucson, AZ Salary:
$19.06 - $23.82 per hour / $38,405 - $47,997 annually Work arrangement:
Onsite in office position Responsibilities
Support our contact center by taking incoming calls from current policyholders while providing excellent service. Serve as the first point of contact for customers, answering billing questions, making policy changes, and providing recommendations. Deliver personalized service that demonstrates the value of being insured by GEICO. Join our team to grow your career with GEICO. If you want a career with plenty of growth opportunities, let’s talk. Qualifications & Skills
12+ months of contact center or customer-facing service experience (preferred). Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction. Ability to work and grow in a fast-paced, high-volume call center environment. Willingness to learn new skills and ability to adjust to changes quickly. Open to feedback to support your performance and development. Solid computer and multi-tasking skills. Minimum of high school diploma or equivalent. Education / Certifications
An associate’s degree or higher (preferred). Active Personal Lines insurance license (preferred). #geico400 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge
Great Company:
At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. Great Careers:
We offer a career where you can learn, grow, and thrive through personalized development programs, with access to industry leading training, certification assistance, career mentorship and coaching. Great Culture:
We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. We offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards:
We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program with personalized coverage for you and your family. Financial benefits including market-competitive compensation; a 401K with a 6% match; performance and recognition-based incentives; and tuition assistance. Access to mental healthcare as well as fertility and adoption assistance. Flexible work options, including GEICO Flex program allowing up to four weeks of remote work per year. Equal Opportunity
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. We do not condone or tolerate an atmosphere of intimidation or harassment and expect cooperation to maintain an atmosphere free from discrimination and harassment with mutual respect for all associates and applicants.
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