Seasonal Customer Service Rep
Hawaii Flower Lei, Honolulu, HI, United States
Hawaii Flower Lei is seeking a dedicated and enthusiastic Customer Service Representative to join our team for our busy Spring/Summer Season. The ideal candidate will be responsible for providing exceptional customer support, addressing inquiries, and ensuring a positive experience for our clients. This role requires strong communication skills and the ability to analyze customer needs effectively.
This is a seasonal position starting immediately and running through the month of July. Approximate hours will be from 7:00am-3:00pm Monday-Friday. A long‑term position may be available at the end of the season if desired by the candidate and needed by the company.
Duties
Respond promptly to customer inquiries via phone, email, or chat, ensuring high‑quality service.
Analyze customer issues and provide effective solutions or escalations as necessary.
Maintain detailed records of customer interactions through data entry in our systems.
Assist in the sales process by providing product information and recommendations to customers.
Collaborate with team members to enhance client services and improve overall customer satisfaction.
Stay informed about product updates, promotions, and company policies to provide accurate information.
Qualifications
Basic computer knowledge (Microsoft Word, Microsoft Excel, data entry level).
Basic knowledge of Hawaiian flowers & leis.
Excellent communication skills, both verbal and written.
Above & beyond customer service skills.
Previous experience in customer service is preferred.
Job Types: Full-time, Temporary, Seasonal
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This is a seasonal position starting immediately and running through the month of July. Approximate hours will be from 7:00am-3:00pm Monday-Friday. A long‑term position may be available at the end of the season if desired by the candidate and needed by the company.
Duties
Respond promptly to customer inquiries via phone, email, or chat, ensuring high‑quality service.
Analyze customer issues and provide effective solutions or escalations as necessary.
Maintain detailed records of customer interactions through data entry in our systems.
Assist in the sales process by providing product information and recommendations to customers.
Collaborate with team members to enhance client services and improve overall customer satisfaction.
Stay informed about product updates, promotions, and company policies to provide accurate information.
Qualifications
Basic computer knowledge (Microsoft Word, Microsoft Excel, data entry level).
Basic knowledge of Hawaiian flowers & leis.
Excellent communication skills, both verbal and written.
Above & beyond customer service skills.
Previous experience in customer service is preferred.
Job Types: Full-time, Temporary, Seasonal
#J-18808-Ljbffr