Community Market Leader
First Interstate Bank, Eugene, OR, United States
What's Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
Generous Paid Time Off (PTO) in addition to paid federal holidays.
Student debt employer repayment program.
401(k) retirement plan with a 6% match.
The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.
We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for
#TeamFirstInterstate.
SUMMARY The Community Market Leader oversees the operations, sales performance, and customer experience across multiple retail banking locations. This leadership position is responsible for driving business growth, ensuring regulatory compliance, and developing high‑performing teams that deliver exceptional service and financial solutions to individual/small business clients and servicing to commercial clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop and execute local market strategies to grow individual and small business deposits, loans, and customer relationships.
Ensure compliance with all regulatory requirements, internal policies, and audit standards.
Monitor and analyze branch performance metrics, identifying opportunities for improvement.
Collaborate with internal partners (e.g., Commercial Banking, Mortgage, Wealth, Retirement, Treasury) to deliver holistic financial solutions.
Promote accountability, recognition, and continuous improvement.
Represent the bank in local events, partnerships, and business development efforts.
Maintain high standards of compliance, efficiency, and customer experience.
Coach and mentor branch employees in learning the skills required for their level of role, including technical expertise of consumer and small business lending to deliver relationship banking.
Deliver full capabilities of the bank & optimize results through effective partnership and planning with Commercial Market President(s) and State President(s).
MANAGEMENT RESPONSIBILITIES
Lead and inspire seven or more Community Branch Managers to meet or exceed sales, service, and compliance goals.
Provide coaching, mentoring, and succession planning for Community Branch Managers.
Set performance goals and provide coaching, feedback, and development opportunities.
Engage as a key leader in the market, possibly being the most senior local leader.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES
Expertise in consumer deposit accounts, personal loans, small business services, and digital banking tools.
Familiarity with federal and state banking laws, including BSA/AML, Reg E, Reg CC, and privacy regulations.
Proficiency in branch procedures, compliance, audit standards, risk management, retail banking products, and operational procedures.
Strong knowledge of consumer banking sales models, customer segmentation, and performance metrics.
Understanding of local market trends, competitor offerings, and customer behavior.
Skill in driving sales performance, setting goals, and implementing incentive programs.
Clear and effective communication with internal teams, senior leadership, and external stakeholders.
Ability to interpret sales data, customer insights, and operational reports to inform decisions.
Comfortable using CRM systems, digital banking platforms, and performance dashboards.
Extensive knowledge in Community/Small Business Banking and Home Loans.
Foundational knowledge in Treasury Management and Wealth Management.
EDUCATION AND/OR EXPERIENCE
High School Diploma or General Education Degree (GED) equivalent required.
Bachelor's Degree in Finance or Management preferred.
7–9 years progressive retail banking experience, including multi‑branch leadership required.
LICENSES AND CERTIFICATIONS
Valid Driver’s License required.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Dexterity of hands/fingers to operate computer keyboard and mouse – Frequently.
Sitting – Frequently.
Standing – Occasionally.
Noise Level – Moderate.
Typical Work Hours – M‑F (8‑5).
Regular and Predictable Attendance – Required.
Travel – as needed.
#J-18808-Ljbffr
Generous Paid Time Off (PTO) in addition to paid federal holidays.
Student debt employer repayment program.
401(k) retirement plan with a 6% match.
The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.
We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for
#TeamFirstInterstate.
SUMMARY The Community Market Leader oversees the operations, sales performance, and customer experience across multiple retail banking locations. This leadership position is responsible for driving business growth, ensuring regulatory compliance, and developing high‑performing teams that deliver exceptional service and financial solutions to individual/small business clients and servicing to commercial clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop and execute local market strategies to grow individual and small business deposits, loans, and customer relationships.
Ensure compliance with all regulatory requirements, internal policies, and audit standards.
Monitor and analyze branch performance metrics, identifying opportunities for improvement.
Collaborate with internal partners (e.g., Commercial Banking, Mortgage, Wealth, Retirement, Treasury) to deliver holistic financial solutions.
Promote accountability, recognition, and continuous improvement.
Represent the bank in local events, partnerships, and business development efforts.
Maintain high standards of compliance, efficiency, and customer experience.
Coach and mentor branch employees in learning the skills required for their level of role, including technical expertise of consumer and small business lending to deliver relationship banking.
Deliver full capabilities of the bank & optimize results through effective partnership and planning with Commercial Market President(s) and State President(s).
MANAGEMENT RESPONSIBILITIES
Lead and inspire seven or more Community Branch Managers to meet or exceed sales, service, and compliance goals.
Provide coaching, mentoring, and succession planning for Community Branch Managers.
Set performance goals and provide coaching, feedback, and development opportunities.
Engage as a key leader in the market, possibly being the most senior local leader.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES
Expertise in consumer deposit accounts, personal loans, small business services, and digital banking tools.
Familiarity with federal and state banking laws, including BSA/AML, Reg E, Reg CC, and privacy regulations.
Proficiency in branch procedures, compliance, audit standards, risk management, retail banking products, and operational procedures.
Strong knowledge of consumer banking sales models, customer segmentation, and performance metrics.
Understanding of local market trends, competitor offerings, and customer behavior.
Skill in driving sales performance, setting goals, and implementing incentive programs.
Clear and effective communication with internal teams, senior leadership, and external stakeholders.
Ability to interpret sales data, customer insights, and operational reports to inform decisions.
Comfortable using CRM systems, digital banking platforms, and performance dashboards.
Extensive knowledge in Community/Small Business Banking and Home Loans.
Foundational knowledge in Treasury Management and Wealth Management.
EDUCATION AND/OR EXPERIENCE
High School Diploma or General Education Degree (GED) equivalent required.
Bachelor's Degree in Finance or Management preferred.
7–9 years progressive retail banking experience, including multi‑branch leadership required.
LICENSES AND CERTIFICATIONS
Valid Driver’s License required.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Dexterity of hands/fingers to operate computer keyboard and mouse – Frequently.
Sitting – Frequently.
Standing – Occasionally.
Noise Level – Moderate.
Typical Work Hours – M‑F (8‑5).
Regular and Predictable Attendance – Required.
Travel – as needed.
#J-18808-Ljbffr