Customer Service Representative
Mr. Appliance of Scottsdale & East Valley, Tempe, AZ, United States
Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is a World Class customer service company who excels at repairing appliances. We are looking for Customer Service Representatives for our office. Apply today!
If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our office team. No nights or weekends.
We’ll also give you the ongoing training that you’ll need. You don’t even have to know how to fix appliances!
Responsibilities
Answer incoming calls and empathize with the customer
Schedule in-home service appointments with one of our trained Appliance Repair Technicians
Effectively communicate with the customers to ensure they understand the appointment time and services needed
Inventory management – receive incoming parts, manage returns, and assign inventory to jobs and technicians
Attention to detail – must be able to take good notes to relay all relevant information to technicians and other staff
Accounts Receivable management – manage customer payments and payment information on file
Teamwork – work with office and technical staff to ensure great customer satisfaction
Qualifications
Exceptional Customer Service – the voice of the company, delivering a great customer experience and demonstrating empathy
Problem Solving – critical thinking skills and the ability to solve issues so the job gets scheduled and fixed correctly the first time
Efficiency – the ability to respond to all customers’ needs for the day and excel in a fast‑paced office environment
Punctuality and Reliability – available and on time to deliver a great experience
Pride in the Details – attention to detail in completing customer information and reports
Job Requirements
High school diploma or equivalent
Good communication skills
Basic computer and data entry skills
Previous office experience is a plus!
Benefits & Pay The pay range for this position is $16.00 to $25.00 per hour, depending on your experience.
Benefits
No nights or weekends: we value having a solid work‑life balance
PTO: paid time off of 5 days per year, plus sick days
Benefits: Health, Dental, & 401(k) benefits available after 90 days
Fun Team Environment: a culture built with people that love what they do
Apply today!
#J-18808-Ljbffr
If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our office team. No nights or weekends.
We’ll also give you the ongoing training that you’ll need. You don’t even have to know how to fix appliances!
Responsibilities
Answer incoming calls and empathize with the customer
Schedule in-home service appointments with one of our trained Appliance Repair Technicians
Effectively communicate with the customers to ensure they understand the appointment time and services needed
Inventory management – receive incoming parts, manage returns, and assign inventory to jobs and technicians
Attention to detail – must be able to take good notes to relay all relevant information to technicians and other staff
Accounts Receivable management – manage customer payments and payment information on file
Teamwork – work with office and technical staff to ensure great customer satisfaction
Qualifications
Exceptional Customer Service – the voice of the company, delivering a great customer experience and demonstrating empathy
Problem Solving – critical thinking skills and the ability to solve issues so the job gets scheduled and fixed correctly the first time
Efficiency – the ability to respond to all customers’ needs for the day and excel in a fast‑paced office environment
Punctuality and Reliability – available and on time to deliver a great experience
Pride in the Details – attention to detail in completing customer information and reports
Job Requirements
High school diploma or equivalent
Good communication skills
Basic computer and data entry skills
Previous office experience is a plus!
Benefits & Pay The pay range for this position is $16.00 to $25.00 per hour, depending on your experience.
Benefits
No nights or weekends: we value having a solid work‑life balance
PTO: paid time off of 5 days per year, plus sick days
Benefits: Health, Dental, & 401(k) benefits available after 90 days
Fun Team Environment: a culture built with people that love what they do
Apply today!
#J-18808-Ljbffr