Director of Maintenance & Facilities
Cruz Companies Inc., Boston, MA, United States
Description
The Maintenance & Facilities Director oversees all facilities, maintenance, and inspection programs across the portfolio, ensuring operational excellence, regulatory compliance, and readiness standards. This role is critical to the success of property management operations and works closely with COO, Regional Manager, Development/Construction Team, Finance Team, and Property Managers. The position reports to the Regional Property Manager. Organization Description
We are Cruz Companies, one of the oldest and largest, third generation, 100% minority-owned companies in the Northeast, we blend modern practices with traditional values of quality and integrity. Founded in 1948, we develop and construct landmarks, residential, and commercial projects. We provide quality residential housing management services in the Greater Boston & New Bedford areas. Agencies we serve or work with include but are not limited to Massachusetts Housing Finance Agency (MHFA), Boston Housing Authority (BHA), Boston Metro Housing, Department of Housing and Urban Development (HUD), and private owners. We’ve also established Cruz C.A.R.E.S., giving back to our communities through scholarships, enrichment programs, and fun outdoor adventures. We are pioneers in progress and strive to elevate the communities where we work. Strategic Leadership & Operations Management
Oversee and optimize maintenance and facilities operations across the portfolio in alignment with organizational goals. Develop and implement operational strategies, policies, and procedures. Ensure consistent execution of company standards and service excellence. Collaborate with leadership and site teams to drive performance and efficiency. Provide technical guidance and operational support across all properties. Facilities & Maintenance Oversight
Direct all preventive, routine, and emergency maintenance activities. Ensure proper use of the Yardi maintenance management system. Develop and maintain preventive maintenance programs for building systems (MEP, HVAC, life safety, etc.). Develop documents on instructions and procedures for preventive maintenance of facilities, utilities, MEP systems, HVAC and life safety systems as required. Maintain “always-ready” standards through structured inspections and upkeep of facilities and equipment. Support development of site-specific Operations & Maintenance (O&M) plans. Inspections & Compliance
Conduct and oversee inspections of all buildings and units at least twice annually. Prioritize inspection schedules to comply with federal, state, and local regulations, including building codes and safety standards. Manage readiness for agency inspections and audits. Oversee environmental, health, and safety compliance (OSHA, EPA, NFPA). Ensure compliance for green-certified properties (LEED, EnergyStar), including annual updates. Capital Planning & Asset Management
Oversee Property Capital Needs Assessments (PCNAs) and ensure annual reviews are conducted with senior staff/leadership team. Lead capital improvement planning and execution. Extend the useful life of building systems through proactive maintenance strategies. Support renovation, rehabilitation, and infrastructure improvement projects. Financial & Budget Management
Assist in development of annual maintenance and facilities budgets which may include MROs, maintenance repairs, operations, and utilities. Monitor and control maintenance expenditures within approved budgets. Identify cost-saving opportunities while maintaining service quality. Procurement & Vendor Management
Develop RFPs for goods, services, and capital projects, requesting proposals for site renovation and rehabilitation. Manage vendor selection, contract negotiation, and performance monitoring of the contractors, and vendors/suppliers. Ensure compliance with contractual terms and procurement standards for services and supplies. Team Leadership & Workforce Development
Supervise maintenance staff, including scheduling, workflow management, and performance oversight. Partner in hiring and defining roles and responsibilities. Conduct performance evaluations in collaboration with the Maintenance Supervisor and Janitor/Grounds Supervisors. Develop and deliver training programs to enhance staff efficiency and technical skills. Customer Service & Resident Experience
Ensure timely and high-quality resolution of resident service requests. Uphold company customer service standards across all maintenance operations. Support initiatives that improve resident satisfaction and retention. Reporting & Communication
Provide regular updates to the COO, Regional Manager, and Finance for budget related communications. Ensure alignment and communication between maintenance teams and property management. Track and report on maintenance performance, compliance status, and operational metrics. Knowledge, Skills & Certification Requirements
Education & Experience
High school diploma required, Bachelor’s degree in Facilities Management, Engineering, Business, or related field preferred. Minimum of 10 years of progressive experience in maintenance or facilities leadership roles. Certifications (Preferred)
Relevant certifications such as CFM, CAMT, EPA Universal, OSHA, or similar credentials like CMM, NAHMS, NAHRO, SMA, FMA, CGPM, CDM/E. OSHA-10 Hour General Industry Awareness training certification required. OSHA-30 Hour certification is preferred. Technical Skills & Knowledge
Strong knowledge of MEP systems, HVAC, and life safety systems. Proficiency in Yardi (required). Experience with procurement, contracting, and budget management. Ability to read and interpret blueprints and construction documents. Ability to understand mechanical, electrical, and plumbing systems. Ability to train Maintenance/recommend training staff on proper use of power equipment/hand tools. Additional Requirements
Strong leadership, organizational, and communication skills. Knowledge of OSHA, EPA, NFPA regulations. Valid driver’s license and reliable transportation. Ability to respond to emergencies (24/7 availability). Detail-oriented with ability to work in a fast-paced environment. Employment Type
Full-Time Schedule
Monday - Friday; 8:00am - 4:30pm Equal Employment Opportunity
The facility is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state and federal laws. Americans with Disabilities
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis in accordance with applicable law. This job description is intended to describe the general content and requirements of the job. It is not an all-inclusive statement of duties, responsibilities or requirements and management reserves the right to add or remove duties from particular jobs in order to meet patient or company needs. Significant changes to the position will necessitate a new or revised job description. Benefits
100% employer paid individual medical insurance plan 100% employer paid dental plan Vision Group Term Life Insurance (100% Employer paid) 401K Retirement Plan Flexible Spending Account Health Reimbursement Program (HRA) - Employer funded Involuntary Insurance Benefits - Sun Life, Aflac Employee Assistance Program (EAP) Free Parking Attractive Time‑off benefit package Paid Holidays
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The Maintenance & Facilities Director oversees all facilities, maintenance, and inspection programs across the portfolio, ensuring operational excellence, regulatory compliance, and readiness standards. This role is critical to the success of property management operations and works closely with COO, Regional Manager, Development/Construction Team, Finance Team, and Property Managers. The position reports to the Regional Property Manager. Organization Description
We are Cruz Companies, one of the oldest and largest, third generation, 100% minority-owned companies in the Northeast, we blend modern practices with traditional values of quality and integrity. Founded in 1948, we develop and construct landmarks, residential, and commercial projects. We provide quality residential housing management services in the Greater Boston & New Bedford areas. Agencies we serve or work with include but are not limited to Massachusetts Housing Finance Agency (MHFA), Boston Housing Authority (BHA), Boston Metro Housing, Department of Housing and Urban Development (HUD), and private owners. We’ve also established Cruz C.A.R.E.S., giving back to our communities through scholarships, enrichment programs, and fun outdoor adventures. We are pioneers in progress and strive to elevate the communities where we work. Strategic Leadership & Operations Management
Oversee and optimize maintenance and facilities operations across the portfolio in alignment with organizational goals. Develop and implement operational strategies, policies, and procedures. Ensure consistent execution of company standards and service excellence. Collaborate with leadership and site teams to drive performance and efficiency. Provide technical guidance and operational support across all properties. Facilities & Maintenance Oversight
Direct all preventive, routine, and emergency maintenance activities. Ensure proper use of the Yardi maintenance management system. Develop and maintain preventive maintenance programs for building systems (MEP, HVAC, life safety, etc.). Develop documents on instructions and procedures for preventive maintenance of facilities, utilities, MEP systems, HVAC and life safety systems as required. Maintain “always-ready” standards through structured inspections and upkeep of facilities and equipment. Support development of site-specific Operations & Maintenance (O&M) plans. Inspections & Compliance
Conduct and oversee inspections of all buildings and units at least twice annually. Prioritize inspection schedules to comply with federal, state, and local regulations, including building codes and safety standards. Manage readiness for agency inspections and audits. Oversee environmental, health, and safety compliance (OSHA, EPA, NFPA). Ensure compliance for green-certified properties (LEED, EnergyStar), including annual updates. Capital Planning & Asset Management
Oversee Property Capital Needs Assessments (PCNAs) and ensure annual reviews are conducted with senior staff/leadership team. Lead capital improvement planning and execution. Extend the useful life of building systems through proactive maintenance strategies. Support renovation, rehabilitation, and infrastructure improvement projects. Financial & Budget Management
Assist in development of annual maintenance and facilities budgets which may include MROs, maintenance repairs, operations, and utilities. Monitor and control maintenance expenditures within approved budgets. Identify cost-saving opportunities while maintaining service quality. Procurement & Vendor Management
Develop RFPs for goods, services, and capital projects, requesting proposals for site renovation and rehabilitation. Manage vendor selection, contract negotiation, and performance monitoring of the contractors, and vendors/suppliers. Ensure compliance with contractual terms and procurement standards for services and supplies. Team Leadership & Workforce Development
Supervise maintenance staff, including scheduling, workflow management, and performance oversight. Partner in hiring and defining roles and responsibilities. Conduct performance evaluations in collaboration with the Maintenance Supervisor and Janitor/Grounds Supervisors. Develop and deliver training programs to enhance staff efficiency and technical skills. Customer Service & Resident Experience
Ensure timely and high-quality resolution of resident service requests. Uphold company customer service standards across all maintenance operations. Support initiatives that improve resident satisfaction and retention. Reporting & Communication
Provide regular updates to the COO, Regional Manager, and Finance for budget related communications. Ensure alignment and communication between maintenance teams and property management. Track and report on maintenance performance, compliance status, and operational metrics. Knowledge, Skills & Certification Requirements
Education & Experience
High school diploma required, Bachelor’s degree in Facilities Management, Engineering, Business, or related field preferred. Minimum of 10 years of progressive experience in maintenance or facilities leadership roles. Certifications (Preferred)
Relevant certifications such as CFM, CAMT, EPA Universal, OSHA, or similar credentials like CMM, NAHMS, NAHRO, SMA, FMA, CGPM, CDM/E. OSHA-10 Hour General Industry Awareness training certification required. OSHA-30 Hour certification is preferred. Technical Skills & Knowledge
Strong knowledge of MEP systems, HVAC, and life safety systems. Proficiency in Yardi (required). Experience with procurement, contracting, and budget management. Ability to read and interpret blueprints and construction documents. Ability to understand mechanical, electrical, and plumbing systems. Ability to train Maintenance/recommend training staff on proper use of power equipment/hand tools. Additional Requirements
Strong leadership, organizational, and communication skills. Knowledge of OSHA, EPA, NFPA regulations. Valid driver’s license and reliable transportation. Ability to respond to emergencies (24/7 availability). Detail-oriented with ability to work in a fast-paced environment. Employment Type
Full-Time Schedule
Monday - Friday; 8:00am - 4:30pm Equal Employment Opportunity
The facility is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state and federal laws. Americans with Disabilities
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis in accordance with applicable law. This job description is intended to describe the general content and requirements of the job. It is not an all-inclusive statement of duties, responsibilities or requirements and management reserves the right to add or remove duties from particular jobs in order to meet patient or company needs. Significant changes to the position will necessitate a new or revised job description. Benefits
100% employer paid individual medical insurance plan 100% employer paid dental plan Vision Group Term Life Insurance (100% Employer paid) 401K Retirement Plan Flexible Spending Account Health Reimbursement Program (HRA) - Employer funded Involuntary Insurance Benefits - Sun Life, Aflac Employee Assistance Program (EAP) Free Parking Attractive Time‑off benefit package Paid Holidays
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