Customer Service Representative
Contractor In Charge, Dallas, TX, United States
Call Center Agent
The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks. This role also requires a strong sales mindset, with a focus on converting inquiries into booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking. It directly impacts SLA performance, client satisfaction, booking conversion rates, and overall revenue generation. Agents are expected to operate with urgency, accuracy, accountability, and a results-driven, sales-oriented approach. The Call Center Agent owns not only accurate call handling and booking execution, but also maximizing every inbound opportunity into revenue through effective sales execution.
Who We Are Our mission is to help small business owners in the home service trades understand that their financials and bookkeeping are being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries—and offer their knowledge to help increase our client’s understanding of their business performance. We are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are skilled in their trades—we handle the rest so they can focus on what they do best.
Location:
Must live in Alabama, Arizona, Florida, Georgia, Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Virginia
What We Offer
Competitive salary - starting at $17/hour
Medical Benefits - available after 90 days
Retirement Savings Plan
Vacation Pay
Paid training
Advancement Opportunities
Responsibilities
Answer all incoming calls or online inquiries as the initial point of contact
Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
Conduct service-related follow-up calls to check in on past customers and assess their current needs
Help the field team by taking detailed notes from customer calls and entering them into our system
Contribute to our company’s culture by being upbeat and hard-working
Requirements
High School Diploma/GED is required
Self-starter, reliable, flexibility with hours
High level of accuracy and efficiency
Exceptional verbal and written communication skills
Courteous, professional manner, strong customer service skills
Computer literacy and strong typing skills (30+ WPM), experience with Microsoft Office
Excellent multitasking and follow-up skills, with high attention to detail
Excellent interpersonal communication skills on a professional and technical level
Able to work both independently and as part of a team
Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus; HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required
Work Schedule:
This entry-level work-from-home job works a flexible schedule depending on business needs.
We are an equal opportunity employer.
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Who We Are Our mission is to help small business owners in the home service trades understand that their financials and bookkeeping are being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries—and offer their knowledge to help increase our client’s understanding of their business performance. We are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are skilled in their trades—we handle the rest so they can focus on what they do best.
Location:
Must live in Alabama, Arizona, Florida, Georgia, Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Virginia
What We Offer
Competitive salary - starting at $17/hour
Medical Benefits - available after 90 days
Retirement Savings Plan
Vacation Pay
Paid training
Advancement Opportunities
Responsibilities
Answer all incoming calls or online inquiries as the initial point of contact
Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
Conduct service-related follow-up calls to check in on past customers and assess their current needs
Help the field team by taking detailed notes from customer calls and entering them into our system
Contribute to our company’s culture by being upbeat and hard-working
Requirements
High School Diploma/GED is required
Self-starter, reliable, flexibility with hours
High level of accuracy and efficiency
Exceptional verbal and written communication skills
Courteous, professional manner, strong customer service skills
Computer literacy and strong typing skills (30+ WPM), experience with Microsoft Office
Excellent multitasking and follow-up skills, with high attention to detail
Excellent interpersonal communication skills on a professional and technical level
Able to work both independently and as part of a team
Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus; HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required
Work Schedule:
This entry-level work-from-home job works a flexible schedule depending on business needs.
We are an equal opportunity employer.
#J-18808-Ljbffr