Associate, Dasher & Logistics - Product Operations Strategy & Operations
DoorDash, Chicago, IL, United States
Overview
DoorDash Drive is our company's hyper-growth platform team serving restaurants, grocers and retailers across the United States, Canada and Australia. The Fulfillment team is responsible for driving the strategy, profitability, and operations across each vertical. In this fast-growing, high-energy environment, you'll drive innovation while maintaining a strong focus on quality and efficiency. About the Role
At DoorDash, we believe that the reliability and quality of our service is our competitive advantage, and we are looking for a leader who is passionate about digging into the data to root cause operations and delivery problems in order to create a seamless experience for customers and merchants alike. As an
Associate, Product Operations Strategy & Operations on the Dasher & Logistics team , you will play a key role in analyzing, tracking, and improving delivery quality, partnering with cross-functional teams to identify trends, support network cost strategies, scope impactful initiatives, and support the execution of quality improvement strategies. Your work will be both strategic and deeply operational. You can either one day be sizing the impact of key product initiatives to support long-term quality improvements, then leading an experiment to drive real-world improvements. Or the next owning the charge on continuous improvement initiatives related to transportation cost efficiency and network optimization. Responsibilities
Own quality improvement workstreams: address the most unique and challenging questions within the warehouse network team on how to improve quality. Own network transitions: redesign and redefine the transportation network through carrier, quality, and cost strategies Run experiments and operations tests: assist in structuring and executing operational tests to identify solutions for reducing defects like mis-sorts or delivery delay times. Support execution at scale: after proving out a concept, translating the wins into scalable solutions that we can apply across the entire network. Drive analytical rigor: build and own models that track new product launch success, key quality metrics, weekly and annual costs, and support the development of internal reporting tools to measure and monitor network performance. Build cross-functional relationships: regularly partner with Logistics, LiveOps, Analytics, Engineering, and Product teams to build quarterly roadmaps and assess initiatives that can improve efficiency, quality, and cost of the logistics system. Qualifications
You’re strategic and process-oriented – you can break down challenging problems, build hypotheses supported by data, and implement experiments while keeping teams aligned and informed. You’re highly analytical – fluent in data and modeling (Excel, SQL, Python, Sigma, or network modeling tools) and use it to ground decisions. You thrive in scaling environments – comfortable operating with ambiguity and building solutions in uncharted territory. You’re cross-functional – have led initiatives that align operations, product, and finance around a shared strategy. You have deep logistics experience – 2+ years in transportation, supply chain strategy, consulting, or operations roles, with experience in carrier selection, SLA design, or network optimization. You deliver results – driven measurable improvements in cost, service, or coverage at scale. Notice and Benefits
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only. We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. The Covey tool has been reviewed by an independent auditor. Results may be viewed: Covey. Compensation: Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and location. Base salary is localized according to work location. The national base pay range for this position within the United States, including Illinois and Colorado, is $74,800—$110,000 USD. Benefits: DoorDash offers comprehensive benefits including medical/dental/vision, 401(k) with match, paid parental leave, wellness benefits, commuter benefits match, PTO and paid sick leave, 11 paid holidays, disability and life insurance, family-forming assistance, mental health program, and more. See our careers page for details. About DoorDash and Equal Opportunity: DoorDash is a technology and logistics company focused on empowering local economies. We are committed to diversity and inclusion and do not discriminate based on protected characteristics. If you need accommodations, please inform your recruiting contact upon initial connection.
#J-18808-Ljbffr
DoorDash Drive is our company's hyper-growth platform team serving restaurants, grocers and retailers across the United States, Canada and Australia. The Fulfillment team is responsible for driving the strategy, profitability, and operations across each vertical. In this fast-growing, high-energy environment, you'll drive innovation while maintaining a strong focus on quality and efficiency. About the Role
At DoorDash, we believe that the reliability and quality of our service is our competitive advantage, and we are looking for a leader who is passionate about digging into the data to root cause operations and delivery problems in order to create a seamless experience for customers and merchants alike. As an
Associate, Product Operations Strategy & Operations on the Dasher & Logistics team , you will play a key role in analyzing, tracking, and improving delivery quality, partnering with cross-functional teams to identify trends, support network cost strategies, scope impactful initiatives, and support the execution of quality improvement strategies. Your work will be both strategic and deeply operational. You can either one day be sizing the impact of key product initiatives to support long-term quality improvements, then leading an experiment to drive real-world improvements. Or the next owning the charge on continuous improvement initiatives related to transportation cost efficiency and network optimization. Responsibilities
Own quality improvement workstreams: address the most unique and challenging questions within the warehouse network team on how to improve quality. Own network transitions: redesign and redefine the transportation network through carrier, quality, and cost strategies Run experiments and operations tests: assist in structuring and executing operational tests to identify solutions for reducing defects like mis-sorts or delivery delay times. Support execution at scale: after proving out a concept, translating the wins into scalable solutions that we can apply across the entire network. Drive analytical rigor: build and own models that track new product launch success, key quality metrics, weekly and annual costs, and support the development of internal reporting tools to measure and monitor network performance. Build cross-functional relationships: regularly partner with Logistics, LiveOps, Analytics, Engineering, and Product teams to build quarterly roadmaps and assess initiatives that can improve efficiency, quality, and cost of the logistics system. Qualifications
You’re strategic and process-oriented – you can break down challenging problems, build hypotheses supported by data, and implement experiments while keeping teams aligned and informed. You’re highly analytical – fluent in data and modeling (Excel, SQL, Python, Sigma, or network modeling tools) and use it to ground decisions. You thrive in scaling environments – comfortable operating with ambiguity and building solutions in uncharted territory. You’re cross-functional – have led initiatives that align operations, product, and finance around a shared strategy. You have deep logistics experience – 2+ years in transportation, supply chain strategy, consulting, or operations roles, with experience in carrier selection, SLA design, or network optimization. You deliver results – driven measurable improvements in cost, service, or coverage at scale. Notice and Benefits
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only. We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. The Covey tool has been reviewed by an independent auditor. Results may be viewed: Covey. Compensation: Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and location. Base salary is localized according to work location. The national base pay range for this position within the United States, including Illinois and Colorado, is $74,800—$110,000 USD. Benefits: DoorDash offers comprehensive benefits including medical/dental/vision, 401(k) with match, paid parental leave, wellness benefits, commuter benefits match, PTO and paid sick leave, 11 paid holidays, disability and life insurance, family-forming assistance, mental health program, and more. See our careers page for details. About DoorDash and Equal Opportunity: DoorDash is a technology and logistics company focused on empowering local economies. We are committed to diversity and inclusion and do not discriminate based on protected characteristics. If you need accommodations, please inform your recruiting contact upon initial connection.
#J-18808-Ljbffr