Customer Service Representative
Freeman Holdings Group, Sanford, FL, United States
Description
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co‑workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
Candidate Qualities
Customer #1 with you?
Outstanding smile?
Provide personalized service that creates customer loyalty?
Sense what another person wants and needs before they ask?
Live up to commitments?
Enjoy a fast‑paced work environment?
Excited to provide a level of customer service unrivaled by the competition?
Responsibilities and Duties
Greet customers in a friendly, professional manner.
Provide concierge services to pilots and customers, including making reservations as required.
Invoicing for services rendered to customers and pilots.
Proactive preparation for all incoming aircraft.
Provide timely feedback to the company regarding service failures or customer concerns.
Partner with line service team to meet and exceed customers' service expectations.
Keep hospitality bar stocked with snacks and beverages.
Maintain a neat work area at all times, including front desk, lobby, and all FBO amenities.
Competencies
Customer focus – naturally outgoing and extroverted.
Communicate with customers and employees in person, on phone, and via radio communications.
Strong computer skills including Microsoft Office and point‑of‑sale programs.
Basic mathematical knowledge.
Must be able to operate a motor vehicle and be insurable by company policy (requires a clean driving record).
Reporting Relationship This position reports to the Customer Service Manager.
Work Environment This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non‑moving aircraft.
Physical Demands
Must be able to lift 25 pounds.
Stand to greet customers during verbal exchanges; walk throughout the facility to interact with customers.
Possible exposure to hazardous noise levels, chemicals, fumes, and machinery.
Light housekeeping.
Position Type and Expected Hours of Work This is a non‑exempt position. Shift work is required, including evenings, weekends, and holidays.
Travel No travel is expected for this position.
Education, Experience, and Eligibility Qualifications
Customer service experience preferably in the service industry.
High School Diploma or equivalent.
Entry‑level position.
Ability to work evenings, weekends, and holidays.
Acceptable driving record.
Ability to pass a background check.
Zero tolerance drug‑free employer policy – includes pre‑employment and random screening.
Benefits Our comprehensive package includes a matching 401(k) program, paid time off (PTO), and medical, dental, and vision coverage. Performance‐based bonuses are also offered.
AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Pay Starting pay (without experience) is $17.00 per hour.
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Candidate Qualities
Customer #1 with you?
Outstanding smile?
Provide personalized service that creates customer loyalty?
Sense what another person wants and needs before they ask?
Live up to commitments?
Enjoy a fast‑paced work environment?
Excited to provide a level of customer service unrivaled by the competition?
Responsibilities and Duties
Greet customers in a friendly, professional manner.
Provide concierge services to pilots and customers, including making reservations as required.
Invoicing for services rendered to customers and pilots.
Proactive preparation for all incoming aircraft.
Provide timely feedback to the company regarding service failures or customer concerns.
Partner with line service team to meet and exceed customers' service expectations.
Keep hospitality bar stocked with snacks and beverages.
Maintain a neat work area at all times, including front desk, lobby, and all FBO amenities.
Competencies
Customer focus – naturally outgoing and extroverted.
Communicate with customers and employees in person, on phone, and via radio communications.
Strong computer skills including Microsoft Office and point‑of‑sale programs.
Basic mathematical knowledge.
Must be able to operate a motor vehicle and be insurable by company policy (requires a clean driving record).
Reporting Relationship This position reports to the Customer Service Manager.
Work Environment This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non‑moving aircraft.
Physical Demands
Must be able to lift 25 pounds.
Stand to greet customers during verbal exchanges; walk throughout the facility to interact with customers.
Possible exposure to hazardous noise levels, chemicals, fumes, and machinery.
Light housekeeping.
Position Type and Expected Hours of Work This is a non‑exempt position. Shift work is required, including evenings, weekends, and holidays.
Travel No travel is expected for this position.
Education, Experience, and Eligibility Qualifications
Customer service experience preferably in the service industry.
High School Diploma or equivalent.
Entry‑level position.
Ability to work evenings, weekends, and holidays.
Acceptable driving record.
Ability to pass a background check.
Zero tolerance drug‑free employer policy – includes pre‑employment and random screening.
Benefits Our comprehensive package includes a matching 401(k) program, paid time off (PTO), and medical, dental, and vision coverage. Performance‐based bonuses are also offered.
AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Pay Starting pay (without experience) is $17.00 per hour.
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