Technology Sales Enablement Manager
On-Demand Group, Minneapolis, MN, United States
Job Title: Technology Sales Enablement Manager
Job Type: Direct Hire
Job Location: Hybrid
Job Summary
On Demand Group is currently seeking a Technology Sales Enablement Manager on a direct hire basis. Candidates must be local to the Twin Cities metro to be considered, with willingness to go onsite two days per week.
Requirements Minimum Qualifications of Position
Bachelor's degree or high school diploma/GED + 4 years of work experience
7+ years of experience in customer engagement, solutions engineering, professional services, or implementation roles within a software or SaaS environment.
Proven success supporting customers across the presale to post sale lifecycle.
Demonstrated experience leading product demos, onboarding initiatives, or implementation programs for enterprise or midmarket customers.
Preferred Qualifications of Position
8+ years of experience in customer engagement, solutions engineering, professional services, or implementation roles within a software or SaaS environment.
Experience in the print, fulfillment and/or manufacturing industry
Knowledge and Skills
Strong presentation and training skills creation and delivery experience
Ability to understand customer needs and articulate how the technology meets those needs
Ability to adapt to product changes / change management
Willingness to learn and stay updated on new client feature developments
Strong interpersonal skills for building and maintaining relationships with customers and internal teams
Analytical thinking and troubleshooting skills
Ability to work collaboratively with sales teams, product managers, and other departments
Team player with a willingness to share knowledge and support colleagues
Ability to effectively communicate and drive results with customers
Job Description
Partner with Sales to support presales discovery, solution positioning, and requirement validation.
Act as a SME and liaison between customers and internal teams (Sales, Product, Support).
Lead product demonstrations tailored to customer use cases, workflows, and business objectives
Partner with the Product team to identify client solution needs around technology gaps and/or enhancements required for system implementation.
Use knowledge of product offerings to advise and support sales teams with technology pricing decisions and SOW structure.
Train users as required (internal and external) on how to input and maintain data in the system through written materials, in-person, or virtual training.
Identify adoption risks early and proactively address them interdepartmentally.
Capture and communicate customer feedback to inform product roadmap and enhancements.
Contribute to the development of sales support materials, demo assets, and client best practices.
Develop a deep understanding of existing legacy software systems to effectively support customers during their transition to new solutions.
Ensure onboarding support teams are fully briefed on customer configuration, use cases, and known risks.
Client onboarding responsibilities as assigned including:
Manage migration efforts, ensuring minimal disruption to customer operations.
Post sale onboarding experience, acting as the customer’s primary point of contact.
Ensure onboarding milestones are met and documented prior to support handoff.
Coordinate onboarding activities including configuration, data migration, integration planning, and enablement.
Guide customers through change management.
Other duties as needed
The projected Salary range for this position is $95K to $105K.
ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.
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Requirements Minimum Qualifications of Position
Bachelor's degree or high school diploma/GED + 4 years of work experience
7+ years of experience in customer engagement, solutions engineering, professional services, or implementation roles within a software or SaaS environment.
Proven success supporting customers across the presale to post sale lifecycle.
Demonstrated experience leading product demos, onboarding initiatives, or implementation programs for enterprise or midmarket customers.
Preferred Qualifications of Position
8+ years of experience in customer engagement, solutions engineering, professional services, or implementation roles within a software or SaaS environment.
Experience in the print, fulfillment and/or manufacturing industry
Knowledge and Skills
Strong presentation and training skills creation and delivery experience
Ability to understand customer needs and articulate how the technology meets those needs
Ability to adapt to product changes / change management
Willingness to learn and stay updated on new client feature developments
Strong interpersonal skills for building and maintaining relationships with customers and internal teams
Analytical thinking and troubleshooting skills
Ability to work collaboratively with sales teams, product managers, and other departments
Team player with a willingness to share knowledge and support colleagues
Ability to effectively communicate and drive results with customers
Job Description
Partner with Sales to support presales discovery, solution positioning, and requirement validation.
Act as a SME and liaison between customers and internal teams (Sales, Product, Support).
Lead product demonstrations tailored to customer use cases, workflows, and business objectives
Partner with the Product team to identify client solution needs around technology gaps and/or enhancements required for system implementation.
Use knowledge of product offerings to advise and support sales teams with technology pricing decisions and SOW structure.
Train users as required (internal and external) on how to input and maintain data in the system through written materials, in-person, or virtual training.
Identify adoption risks early and proactively address them interdepartmentally.
Capture and communicate customer feedback to inform product roadmap and enhancements.
Contribute to the development of sales support materials, demo assets, and client best practices.
Develop a deep understanding of existing legacy software systems to effectively support customers during their transition to new solutions.
Ensure onboarding support teams are fully briefed on customer configuration, use cases, and known risks.
Client onboarding responsibilities as assigned including:
Manage migration efforts, ensuring minimal disruption to customer operations.
Post sale onboarding experience, acting as the customer’s primary point of contact.
Ensure onboarding milestones are met and documented prior to support handoff.
Coordinate onboarding activities including configuration, data migration, integration planning, and enablement.
Guide customers through change management.
Other duties as needed
The projected Salary range for this position is $95K to $105K.
ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.
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