Service Representative
Modern Woodmen of America, Rock Island, IL, United States
Service Center Representative
As a Service Center Representative at Modern Woodmen of America, you will be the go‑to expert for addressing inquiries from our valued members, field representatives, regional offices, fraternal leaders, and more. Your role involves providing clear, comprehensive information on Modern Woodmen products and fraternal benefits, ensuring every interaction is informative and supportive. Join us in delivering exceptional service and building strong community relationships!
Modern Woodmen of America is one of the nation’s largest fraternal benefit societies, with assets over $18 billion. Fraternals are unique membership organizations that pair the “member‑owned” characteristic of a mutual insurance company with the “social mission” characteristic of a service organization. They unite individuals with common bonds, provide a variety of life insurance and investment products, and form one of the nation’s most effective volunteer networks.
Responsibilities
Receive incoming interactions, analyze the requests, determine appropriate sources of information, and respond to inquiries using a variety of communication channels.
Document details of each inquiry on a digital system.
Respond to inquiries in a pleasant and helpful manner, referring calls to production areas as determined by the Service Center training.
Process routine member change requests.
Participate in training and educational programs, including programs designed to monitor inquiries for the purpose of improving service.
Assist in the basic training on select topics.
Have working knowledge of Modern Woodmen products, systems, and procedures.
Have general knowledge of home office departments and their functions and stay abreast of publications, advertising campaigns, and member mailings.
What We Need
High school Diploma required.
Advanced office technology proficiency.
Team members with the desire to help and serve others, demonstrated through careful consideration, thoughtful communication, and owning problem resolution.
Ability to offer support for digital services including website support and troubleshooting.
Excellent verbal and written communication skills, multitasking, time‑management, navigation of unique computer systems and applications, problem‑solving, and effectiveness in a fast‑paced environment.
Willingness to embrace change and a strong desire to continuously learn and improve.
What We Offer
Pay: The hourly pay for this position is $20.50, depending on qualifications and prior experience.
Work Arrangements: Full‑time hybrid position, 37.5 hours per week, Monday–Friday, flexible start time 7 a.m.–9 a.m. Hybrid positions require at least four days in office each week; initial training may be on‑site five days a week for up to one year.
Stability: Modern Woodmen has been modern since 1883 and provides long‑term stability for employees.
Respect for personal time: Vacation, sick leave, and 11 paid holidays.
Professional growth: Employee development opportunities and educational offerings.
Company‑wide culture focused on collaboration and volunteer opportunities.
On‑site Café with breakfast, lunch, and beverage options.
Exceptional benefits: Comprehensive benefits package includes:
Company‑paid retirement plan
Matching 401(k) plan
Employee Impact Bonus
Medical, dental, and prescription drug insurance (100% of employee premium, 50% of dependents)
Group term life insurance
Long‑term and short‑term disability
Voluntary benefits: vision, flexible savings accounts (FSA), accident insurance
Modern Woodmen is an equal opportunity employer. Modern Woodmen is committed to providing a respectful environment where each person’s diverse opinions, attitudes, attributes, and feelings are respected.
#J-18808-Ljbffr
Modern Woodmen of America is one of the nation’s largest fraternal benefit societies, with assets over $18 billion. Fraternals are unique membership organizations that pair the “member‑owned” characteristic of a mutual insurance company with the “social mission” characteristic of a service organization. They unite individuals with common bonds, provide a variety of life insurance and investment products, and form one of the nation’s most effective volunteer networks.
Responsibilities
Receive incoming interactions, analyze the requests, determine appropriate sources of information, and respond to inquiries using a variety of communication channels.
Document details of each inquiry on a digital system.
Respond to inquiries in a pleasant and helpful manner, referring calls to production areas as determined by the Service Center training.
Process routine member change requests.
Participate in training and educational programs, including programs designed to monitor inquiries for the purpose of improving service.
Assist in the basic training on select topics.
Have working knowledge of Modern Woodmen products, systems, and procedures.
Have general knowledge of home office departments and their functions and stay abreast of publications, advertising campaigns, and member mailings.
What We Need
High school Diploma required.
Advanced office technology proficiency.
Team members with the desire to help and serve others, demonstrated through careful consideration, thoughtful communication, and owning problem resolution.
Ability to offer support for digital services including website support and troubleshooting.
Excellent verbal and written communication skills, multitasking, time‑management, navigation of unique computer systems and applications, problem‑solving, and effectiveness in a fast‑paced environment.
Willingness to embrace change and a strong desire to continuously learn and improve.
What We Offer
Pay: The hourly pay for this position is $20.50, depending on qualifications and prior experience.
Work Arrangements: Full‑time hybrid position, 37.5 hours per week, Monday–Friday, flexible start time 7 a.m.–9 a.m. Hybrid positions require at least four days in office each week; initial training may be on‑site five days a week for up to one year.
Stability: Modern Woodmen has been modern since 1883 and provides long‑term stability for employees.
Respect for personal time: Vacation, sick leave, and 11 paid holidays.
Professional growth: Employee development opportunities and educational offerings.
Company‑wide culture focused on collaboration and volunteer opportunities.
On‑site Café with breakfast, lunch, and beverage options.
Exceptional benefits: Comprehensive benefits package includes:
Company‑paid retirement plan
Matching 401(k) plan
Employee Impact Bonus
Medical, dental, and prescription drug insurance (100% of employee premium, 50% of dependents)
Group term life insurance
Long‑term and short‑term disability
Voluntary benefits: vision, flexible savings accounts (FSA), accident insurance
Modern Woodmen is an equal opportunity employer. Modern Woodmen is committed to providing a respectful environment where each person’s diverse opinions, attitudes, attributes, and feelings are respected.
#J-18808-Ljbffr