Sr. Consultant - NA Go to Market Services
Visa, Atlanta, GA, United States
Job Description
The Visa North America Go to Market Services Sr Consultant is the liaison between Client Services (CS) and Product. This role is recognized as a thought leader and authority on client enablement functions and needs. It excels at matrix management to ensure CS stakeholders are aware of product enhancements and have a voice in shaping the deployment process to ensure a scalable, simple enablement process with a client lens. The role may support initiatives such as new products and services, enterprise/government mandated projects, and internal/external SME/Consulting support.
North America Client Services works with issuers, acquirers, processors, fintechs and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day‑to‑day operations and product support, back‑office support, and customer performance reporting. Within Client Services, the Go‑to‑Market Services team acts as the liaison between Product and Client Services, engaging early in the product development process to provide input during design and development, define implementation, support and client communication requirements, and gather feedback to improve processes and products.
This Sr. Consultant role is an individual contributor responsible for managing complex and strategic Visa initiatives as the key CS stakeholder representing the division’s needs for successful enablement and launch.
Essential Functions
Develop strong partnership with Global and Regional Product team to be a key contributor to their success.
Maintain continuous CS communication to provide timely feedback to Product.
Develop documentation to educate Client Services and ensure they have the needed artifacts to educate and execute the strategy with clients.
Engage in the development and execution of Product KPIs ensuring regional alignment.
Identify and prioritize key product needs, dependencies within the region, define success measures and track status with product.
Engage with Product to provide input on design, development, implementation, client engagement and support process with regional feedback and a client lens.
Develop the framework for North America Client Services resourcing model where appropriate, gaining regional buy‑in (e.g., GCT, CCM, Franchise Mgmt, etc.).
Define and execute global/regional playbook for product enhancement, with processes, appropriate artifacts and standards applicable to all regions.
Engage regularly with regional peers to socialize details of the Product pipeline, define processes and artifacts applicable to all regions and gather feedback to modify the approach with product for North America.
Support Client Services as an SME for assigned Product/Service.
Serve as primary contact for the Client Service division’s multiple support groups for the designated product.
Provide insight and input to Product and Technology organizations, including changes to current products and implementations of new products and the bi‑annual business release technical letters.
Own workflow assignments and take initiative to resolve problems and meet deadlines with limited supervision.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications Basic Qualifications
8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g., Master’s, MBA, JD, MD) or 2 years of work experience with a PhD.
Experience within the payments industry and knowledge of digital payments technology.
Understanding of Token and API processing.
Preferred Qualifications
9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g., Master’s, MBA, JD, MD) or 3 or more years of experience with a PhD.
Experience using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio).
Excellent verbal, written, presentation and interpersonal skills; strong collaboration skills; demonstrated technical aptitude.
Able to set priorities, influence others and manage expectations.
Self‑starter with a demonstrated ability to achieve results as part of an effective team, effectively prioritize and multi‑task under deadlines.
Demonstrated understanding of the payment and data processing industries, including industry trends and high‑level business drivers.
Exhibit advanced planning, organizational and problem‑solving skills.
Demonstrated strong leadership capabilities and ability to work in a complex organization to figure out business and customer needs, providing the best solution to meet those needs.
Additional Information Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5–10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting and will require the incumbent to sit and stand at a desk, communicate in person and by telephone, and frequently operate standard office equipment such as telephones and computers.
EEO Statement Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
U.S. Applicants Only: Salary/Benefits Information The estimated salary range for this position is $127,300.00 to $204,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job‑related factors that may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible, including Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
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North America Client Services works with issuers, acquirers, processors, fintechs and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day‑to‑day operations and product support, back‑office support, and customer performance reporting. Within Client Services, the Go‑to‑Market Services team acts as the liaison between Product and Client Services, engaging early in the product development process to provide input during design and development, define implementation, support and client communication requirements, and gather feedback to improve processes and products.
This Sr. Consultant role is an individual contributor responsible for managing complex and strategic Visa initiatives as the key CS stakeholder representing the division’s needs for successful enablement and launch.
Essential Functions
Develop strong partnership with Global and Regional Product team to be a key contributor to their success.
Maintain continuous CS communication to provide timely feedback to Product.
Develop documentation to educate Client Services and ensure they have the needed artifacts to educate and execute the strategy with clients.
Engage in the development and execution of Product KPIs ensuring regional alignment.
Identify and prioritize key product needs, dependencies within the region, define success measures and track status with product.
Engage with Product to provide input on design, development, implementation, client engagement and support process with regional feedback and a client lens.
Develop the framework for North America Client Services resourcing model where appropriate, gaining regional buy‑in (e.g., GCT, CCM, Franchise Mgmt, etc.).
Define and execute global/regional playbook for product enhancement, with processes, appropriate artifacts and standards applicable to all regions.
Engage regularly with regional peers to socialize details of the Product pipeline, define processes and artifacts applicable to all regions and gather feedback to modify the approach with product for North America.
Support Client Services as an SME for assigned Product/Service.
Serve as primary contact for the Client Service division’s multiple support groups for the designated product.
Provide insight and input to Product and Technology organizations, including changes to current products and implementations of new products and the bi‑annual business release technical letters.
Own workflow assignments and take initiative to resolve problems and meet deadlines with limited supervision.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications Basic Qualifications
8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g., Master’s, MBA, JD, MD) or 2 years of work experience with a PhD.
Experience within the payments industry and knowledge of digital payments technology.
Understanding of Token and API processing.
Preferred Qualifications
9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g., Master’s, MBA, JD, MD) or 3 or more years of experience with a PhD.
Experience using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio).
Excellent verbal, written, presentation and interpersonal skills; strong collaboration skills; demonstrated technical aptitude.
Able to set priorities, influence others and manage expectations.
Self‑starter with a demonstrated ability to achieve results as part of an effective team, effectively prioritize and multi‑task under deadlines.
Demonstrated understanding of the payment and data processing industries, including industry trends and high‑level business drivers.
Exhibit advanced planning, organizational and problem‑solving skills.
Demonstrated strong leadership capabilities and ability to work in a complex organization to figure out business and customer needs, providing the best solution to meet those needs.
Additional Information Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5–10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting and will require the incumbent to sit and stand at a desk, communicate in person and by telephone, and frequently operate standard office equipment such as telephones and computers.
EEO Statement Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
U.S. Applicants Only: Salary/Benefits Information The estimated salary range for this position is $127,300.00 to $204,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job‑related factors that may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible, including Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
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