Associate Account Manager
Acrisure, Walnut Creek, CA, United States
Overview
Acrisure’s West Division began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure West Division to where it is today, with a culture built on organic partnership. Job Title:
Associate Account Manager Department:
Employee Benefits Location:
West Division Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’s distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.
Job Summary
Performs routine responsibilities and serves as a primary point of contact for the clients they oversee, under direct supervision. Supports coverage strategy and plan application in everyday insurance scenarios.
Responsibilities Perform daily service on assigned tasks by EB Account Managers/Executives in all aspects of plan administration, client, and employee advocacy
Support the team with consistent follow-through on deadlines, providing accurate and timely information as needed
Assist members with benefit claims, inquiries, providing guidance, and support
Resolve member claim issues by collaborating with providers, billing offices, medical groups, and carriers
Audit enrollment
Support preparation of Open Enrollment and overall process
Maintain accurate employee records and confidentiality of sensitive information
Maintain knowledge of all group coverages and relevant policy and plan documents
Complete other functions and assignments as needed, including back-up duties
Requirements Active Health & Life license or ability to obtain one within 60 days of hire date
Strong organizational skills and ability to discern priority and initiative
Computer skills, specifically Microsoft Word, Outlook and Excel
Excellent verbal and written communication skills and strong interpersonal abilities
Reasoning skills: ability to solve practical problems and interpret a variety of instructions
EPIC experience a plus
Employee Navigator experience a plus
Education/Experience High School diploma required; Associate Degree or higher preferred
CPCU or special training course completion a plus
Benefits & Perks Competitive compensation
Industry-leading healthcare
Savings and investments
Charitable giving programs
Hybrid work option
Opportunities for growth
Parental leave
Generous time away
Pay Details
The base compensation range for this position is $55,000 - $70,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on factors including skills, experience, qualifications, location, and internal equity.
Miscellaneous
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us
We’re building a community where people can grow, thrive, and make an impact. Our benefits support health and finances, family, and future. Acrisure has engaged in community partnerships and charitable commitments.
Additional Information
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. Final candidates will complete post-offer verification processes as required by law. California Residents: Learn more about our privacy practices at the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.
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Acrisure’s West Division began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure West Division to where it is today, with a culture built on organic partnership. Job Title:
Associate Account Manager Department:
Employee Benefits Location:
West Division Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’s distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.
Job Summary
Performs routine responsibilities and serves as a primary point of contact for the clients they oversee, under direct supervision. Supports coverage strategy and plan application in everyday insurance scenarios.
Responsibilities Perform daily service on assigned tasks by EB Account Managers/Executives in all aspects of plan administration, client, and employee advocacy
Support the team with consistent follow-through on deadlines, providing accurate and timely information as needed
Assist members with benefit claims, inquiries, providing guidance, and support
Resolve member claim issues by collaborating with providers, billing offices, medical groups, and carriers
Audit enrollment
Support preparation of Open Enrollment and overall process
Maintain accurate employee records and confidentiality of sensitive information
Maintain knowledge of all group coverages and relevant policy and plan documents
Complete other functions and assignments as needed, including back-up duties
Requirements Active Health & Life license or ability to obtain one within 60 days of hire date
Strong organizational skills and ability to discern priority and initiative
Computer skills, specifically Microsoft Word, Outlook and Excel
Excellent verbal and written communication skills and strong interpersonal abilities
Reasoning skills: ability to solve practical problems and interpret a variety of instructions
EPIC experience a plus
Employee Navigator experience a plus
Education/Experience High School diploma required; Associate Degree or higher preferred
CPCU or special training course completion a plus
Benefits & Perks Competitive compensation
Industry-leading healthcare
Savings and investments
Charitable giving programs
Hybrid work option
Opportunities for growth
Parental leave
Generous time away
Pay Details
The base compensation range for this position is $55,000 - $70,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on factors including skills, experience, qualifications, location, and internal equity.
Miscellaneous
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us
We’re building a community where people can grow, thrive, and make an impact. Our benefits support health and finances, family, and future. Acrisure has engaged in community partnerships and charitable commitments.
Additional Information
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. Final candidates will complete post-offer verification processes as required by law. California Residents: Learn more about our privacy practices at the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.
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