Strategic Enterprise Customer Success Manager (TeamUp UK)
DaySmart Software, Inc., Scottsdale, AZ, United States
Strategic Enterprise Customer Success Manager (TeamUp UK)
TeamUp is a leading fitness management platform that enables studios, gyms and trainers to deliver world‑class group fitness experiences. As the Strategic Customer Success Manager (Enterprise) you will own relationships with our highest‑value clients, multi‑location franchise accounts and strategic technical partners. Your focus will be to ensure long‑term satisfaction, drive feature adoption, identify expansion opportunities and help enterprise clients get maximum value from the platform.
What You’ll Be Doing
Serve as the main point of contact for a portfolio of high‑value enterprise accounts and partners.
Build trust‑based relationships that ensure long‑term satisfaction and loyalty.
Conduct regular check‑ins to assess goals, identify risks and proactively drive success.
Identify upsell and expansion opportunities by deeply understanding client needs.
Work with the expansion team and third‑party vendors to share feedback and customer sentiment.
Recommend and position relevant upgrades, features and add‑ons that increase account value.
Manage enterprise‑level contract renewals and price increases.
Meet and exceed quarterly upsell and revenue targets.
Introduce new features and services to enterprise clients through proactive outreach.
Encourage product usage and adoption to drive measurable customer outcomes.
Monitor account health and usage patterns to ensure strong engagement.
Identify churn risks early and develop tailored plans to re‑engage and retain accounts.
Provide strategic guidance that aligns TeamUp’s capabilities with each client’s business goals.
Manage ongoing email, chat and phone communication with clients.
Provide timely, effective resolutions to client questions or issues.
Collaborate with support or product teams to resolve more complex challenges.
Track key metrics such as account health, churn risk, product adoption and upsell pipeline.
Provide regular internal reports and insights on customer needs and performance trends.
Serve as the internal voice of the customer during product discussions.
Partner with product, success, data and engineering teams to deliver a cohesive customer experience.
Share actionable feedback, patterns and feature ideas internally.
Manage and maintain expectations for enterprise‑level requests and prioritisation.
Contribute to the development of processes that elevate Customer Success across TeamUp.
Schedule and Location
Monday–Friday, 9am‑5:30pm UK
Occasional weekend and holiday coverage if required.
Remote‑first work environment; based in the UK.
Compensation
Salary range: £45,000–£50,000 per year.
Pay is based on several factors including education, work experience and internal equity.
Benefits
Remote‑first company culture focused on collaboration.
Full support and training from our team to help you succeed.
Opportunity to shape the Enterprise Customer Success strategy at an early stage.
Why You’ll Love It Here You’ll join a friendly, passionate, mission‑driven team that values customers and each other. We are growth‑minded and always looking for ways to improve — together.
Qualifications
3+ years in Customer Success, Account Management or a similar client‑facing role.
3+ years in the fitness industry strongly preferred.
Proven experience working with enterprise, franchise or large multi‑location accounts.
Technical experience working with API documentation and data warehousing.
Strong upselling and relationship‑building skills.
Excellent written and verbal communication.
Strong critical thinking and problem‑solving abilities.
Experience troubleshooting technical issues.
Analytics experience (dashboards, usage metrics, reporting).
Experience using TeamUp is a bonus.
Equal Opportunity Statement DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age or veteran status.
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TeamUp is a leading fitness management platform that enables studios, gyms and trainers to deliver world‑class group fitness experiences. As the Strategic Customer Success Manager (Enterprise) you will own relationships with our highest‑value clients, multi‑location franchise accounts and strategic technical partners. Your focus will be to ensure long‑term satisfaction, drive feature adoption, identify expansion opportunities and help enterprise clients get maximum value from the platform.
What You’ll Be Doing
Serve as the main point of contact for a portfolio of high‑value enterprise accounts and partners.
Build trust‑based relationships that ensure long‑term satisfaction and loyalty.
Conduct regular check‑ins to assess goals, identify risks and proactively drive success.
Identify upsell and expansion opportunities by deeply understanding client needs.
Work with the expansion team and third‑party vendors to share feedback and customer sentiment.
Recommend and position relevant upgrades, features and add‑ons that increase account value.
Manage enterprise‑level contract renewals and price increases.
Meet and exceed quarterly upsell and revenue targets.
Introduce new features and services to enterprise clients through proactive outreach.
Encourage product usage and adoption to drive measurable customer outcomes.
Monitor account health and usage patterns to ensure strong engagement.
Identify churn risks early and develop tailored plans to re‑engage and retain accounts.
Provide strategic guidance that aligns TeamUp’s capabilities with each client’s business goals.
Manage ongoing email, chat and phone communication with clients.
Provide timely, effective resolutions to client questions or issues.
Collaborate with support or product teams to resolve more complex challenges.
Track key metrics such as account health, churn risk, product adoption and upsell pipeline.
Provide regular internal reports and insights on customer needs and performance trends.
Serve as the internal voice of the customer during product discussions.
Partner with product, success, data and engineering teams to deliver a cohesive customer experience.
Share actionable feedback, patterns and feature ideas internally.
Manage and maintain expectations for enterprise‑level requests and prioritisation.
Contribute to the development of processes that elevate Customer Success across TeamUp.
Schedule and Location
Monday–Friday, 9am‑5:30pm UK
Occasional weekend and holiday coverage if required.
Remote‑first work environment; based in the UK.
Compensation
Salary range: £45,000–£50,000 per year.
Pay is based on several factors including education, work experience and internal equity.
Benefits
Remote‑first company culture focused on collaboration.
Full support and training from our team to help you succeed.
Opportunity to shape the Enterprise Customer Success strategy at an early stage.
Why You’ll Love It Here You’ll join a friendly, passionate, mission‑driven team that values customers and each other. We are growth‑minded and always looking for ways to improve — together.
Qualifications
3+ years in Customer Success, Account Management or a similar client‑facing role.
3+ years in the fitness industry strongly preferred.
Proven experience working with enterprise, franchise or large multi‑location accounts.
Technical experience working with API documentation and data warehousing.
Strong upselling and relationship‑building skills.
Excellent written and verbal communication.
Strong critical thinking and problem‑solving abilities.
Experience troubleshooting technical issues.
Analytics experience (dashboards, usage metrics, reporting).
Experience using TeamUp is a bonus.
Equal Opportunity Statement DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age or veteran status.
#J-18808-Ljbffr