Director eCommerce Product
KPG99 INC, Fort Lauderdale, FL, United States
Position: Director, eCommerce Product – Cruise Ticketing
CTH
Location:
Hybrid M-TH - Fort Lauderdale, FL
Start date:
ASAP!
Job Description A premier global travel and experiential brand is seeking a Director, eCommerce Product – Cruise Ticketing to join its growing digital organization. This role is based in Fort Lauderdale, FL and will play a critical part in shaping the end‑to‑end digital ticketing experience across web and mobile platforms.
The Director of eCommerce Product – Cruise Ticketing leads the strategic vision, development, and optimization of the digital cruise ticketing experience from booking through boarding. This role drives innovation, conversion, and seamless customer journeys while ensuring alignment with brand standards and business goals. The primary objective is to continuously improve conversion, lead generation, and overall eCommerce functionality, delivering best‑in‑class digital experiences.
Responsibilities
Provide strategic leadership and vision for the eCommerce cruise ticketing experience across all digital platforms
Own end‑to‑end product delivery including business case development, product roadmaps, design, front‑end engineering, launch, and ongoing optimization
Monitor market trends, competitive dynamics, and emerging technologies to ensure the digital ticketing experience remains commercially competitive
Shape and prioritize the product roadmap to drive measurable business outcomes
Balance long‑term product vision with near‑term opportunities
Partner closely with technology and engineering teams to support continuous development and frequent releases
Lead cross‑functional collaboration across product, design, engineering, marketing, and operations
Ensure seamless execution of initiatives from ideation through launch
Champion a user‑first approach to elevate the digital ticketing journey
Leverage customer feedback, usability testing, and analytics to drive ongoing enhancements
Develop business cases, manage capital requests, and own multi‑million‑dollar budgets
Apply strong financial acumen including forecasting, variance analysis, and ROI tracking to support large‑scale investments
Monitor and optimize KPIs such as conversion rates, ticket completion rates, and customer satisfaction
Manage product backlogs, sprint planning, and iterative delivery using agile methodologies
Ensure timely delivery of high‑impact features and enhancements
Requirements
Bachelor’s degree in Computer Science, Economics, Engineering, Marketing, eCommerce, Digital Sciences, or a related field (MBA preferred)
8+ years of related experience in product management or product marketing
5+ years of people management experience
10+ years of product management experience delivering successful consumer and eCommerce products
Experience leading customer‑facing eCommerce platforms (travel industry experience is a plus)
Background in travel, hospitality, entertainment, or consumer products preferred
#J-18808-Ljbffr
Location:
Hybrid M-TH - Fort Lauderdale, FL
Start date:
ASAP!
Job Description A premier global travel and experiential brand is seeking a Director, eCommerce Product – Cruise Ticketing to join its growing digital organization. This role is based in Fort Lauderdale, FL and will play a critical part in shaping the end‑to‑end digital ticketing experience across web and mobile platforms.
The Director of eCommerce Product – Cruise Ticketing leads the strategic vision, development, and optimization of the digital cruise ticketing experience from booking through boarding. This role drives innovation, conversion, and seamless customer journeys while ensuring alignment with brand standards and business goals. The primary objective is to continuously improve conversion, lead generation, and overall eCommerce functionality, delivering best‑in‑class digital experiences.
Responsibilities
Provide strategic leadership and vision for the eCommerce cruise ticketing experience across all digital platforms
Own end‑to‑end product delivery including business case development, product roadmaps, design, front‑end engineering, launch, and ongoing optimization
Monitor market trends, competitive dynamics, and emerging technologies to ensure the digital ticketing experience remains commercially competitive
Shape and prioritize the product roadmap to drive measurable business outcomes
Balance long‑term product vision with near‑term opportunities
Partner closely with technology and engineering teams to support continuous development and frequent releases
Lead cross‑functional collaboration across product, design, engineering, marketing, and operations
Ensure seamless execution of initiatives from ideation through launch
Champion a user‑first approach to elevate the digital ticketing journey
Leverage customer feedback, usability testing, and analytics to drive ongoing enhancements
Develop business cases, manage capital requests, and own multi‑million‑dollar budgets
Apply strong financial acumen including forecasting, variance analysis, and ROI tracking to support large‑scale investments
Monitor and optimize KPIs such as conversion rates, ticket completion rates, and customer satisfaction
Manage product backlogs, sprint planning, and iterative delivery using agile methodologies
Ensure timely delivery of high‑impact features and enhancements
Requirements
Bachelor’s degree in Computer Science, Economics, Engineering, Marketing, eCommerce, Digital Sciences, or a related field (MBA preferred)
8+ years of related experience in product management or product marketing
5+ years of people management experience
10+ years of product management experience delivering successful consumer and eCommerce products
Experience leading customer‑facing eCommerce platforms (travel industry experience is a plus)
Background in travel, hospitality, entertainment, or consumer products preferred
#J-18808-Ljbffr