GTM Strategy & AI Operations Intern
Zendesk, Austin, TX, United States
Location:
Austin, Texas, United States of America
Requisition ID:
R34507
Position Type:
Full time
Job Description Zendesk is on a mission to power exceptional service for every person on the planet. We’re accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.
About the Role We’re looking for a high-energy
GTM Strategy & AI Operations Intern
to join our Sales Strategy team this summer. This is not a “shadow and observe” internship, you’ll work on real strategic initiatives that improve how we sell, position, and scale.
You’ll help modernize our GTM motion using data, structured thinking, and AI tools like ChatGPT and Claude to make work faster, smarter, and more repeatable.
Monthly wifi stipend included!
What You’ll Do (Example Projects) GTM Strategy & Market Insights
Conduct market and competitive analysis (ICP, segmentation, positioning, messaging).
Synthesize insights into clear recommendations for Sales leadership.
Support strategic GTM initiatives that improve focus and efficiency.
AI-Powered GTM Optimization
Design and test AI workflows that improve sales productivity (e.g., discovery prep, competitive battlecards, pitch personalization).
Create a lightweight “AI Playbook” documenting prompts, workflows, and use cases.
Identify measurable efficiency or quality improvements.
Sales & Presales Exposure
Shadow sellers and Solutions Consultants to understand the full sales motion.
Help refine a product pitch or demo narrative.
Deliver a final capstone presentation to GTM leadership.
What We’re Looking For
Self-starter who enjoys solving ambiguous problems
Strong communicator (clear decks, concise writing, confident presentation)
Analytical thinker comfortable working with data in Excel/Sheets
Curious about AI and excited to build hands‑on experience applying it to business problems
Collaborative and comfortable working across Sales, Marketing, Product, and Finance
Basic Qualifications
Currently pursuing a Bachelor’s degree in Business, Economics, Engineering, Data Science, Computer Science, or a related field
Rising junior or senior preferred (exceptional sophomores considered)
Available full-time for 10 weeks
Must be actively enrolled in a university prior to and post internship completion
Demonstrated analytical ability through coursework, projects, or prior internships
Nice to Have
Exposure to CRM or analytics tools (Salesforce, HubSpot, Looker, SQL)
Experience using AI tools (ChatGPT, Claude, etc.) for structured work
Prior internship, case competition, startup, or leadership experience
What You’ll Gain You’ll gain hands‑on experience in modern GTM strategy at a global SaaS company, with real ownership over work that impacts how we sell and scale. Throughout the program, you’ll build practical AI‑native operating skills, sharpen your analytical and executive communication abilities, and gain exposure to Sales and Presales teams. You’ll present your work to GTM leadership, receive mentorship along the way, and leave with tangible experience applying strategy, data, and AI to real business challenges.
Visa sponsorship is not available for this role
Relocation assistance is not available for this role
The US hourly base rate range for this position is $31.25–$61.00. This position may also be eligible for bonus, benefits, or related incentives.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.
Equal Employment Opportunity Statement Zendesk is an equal‑opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please see details on our website. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request.
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Austin, Texas, United States of America
Requisition ID:
R34507
Position Type:
Full time
Job Description Zendesk is on a mission to power exceptional service for every person on the planet. We’re accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.
About the Role We’re looking for a high-energy
GTM Strategy & AI Operations Intern
to join our Sales Strategy team this summer. This is not a “shadow and observe” internship, you’ll work on real strategic initiatives that improve how we sell, position, and scale.
You’ll help modernize our GTM motion using data, structured thinking, and AI tools like ChatGPT and Claude to make work faster, smarter, and more repeatable.
Monthly wifi stipend included!
What You’ll Do (Example Projects) GTM Strategy & Market Insights
Conduct market and competitive analysis (ICP, segmentation, positioning, messaging).
Synthesize insights into clear recommendations for Sales leadership.
Support strategic GTM initiatives that improve focus and efficiency.
AI-Powered GTM Optimization
Design and test AI workflows that improve sales productivity (e.g., discovery prep, competitive battlecards, pitch personalization).
Create a lightweight “AI Playbook” documenting prompts, workflows, and use cases.
Identify measurable efficiency or quality improvements.
Sales & Presales Exposure
Shadow sellers and Solutions Consultants to understand the full sales motion.
Help refine a product pitch or demo narrative.
Deliver a final capstone presentation to GTM leadership.
What We’re Looking For
Self-starter who enjoys solving ambiguous problems
Strong communicator (clear decks, concise writing, confident presentation)
Analytical thinker comfortable working with data in Excel/Sheets
Curious about AI and excited to build hands‑on experience applying it to business problems
Collaborative and comfortable working across Sales, Marketing, Product, and Finance
Basic Qualifications
Currently pursuing a Bachelor’s degree in Business, Economics, Engineering, Data Science, Computer Science, or a related field
Rising junior or senior preferred (exceptional sophomores considered)
Available full-time for 10 weeks
Must be actively enrolled in a university prior to and post internship completion
Demonstrated analytical ability through coursework, projects, or prior internships
Nice to Have
Exposure to CRM or analytics tools (Salesforce, HubSpot, Looker, SQL)
Experience using AI tools (ChatGPT, Claude, etc.) for structured work
Prior internship, case competition, startup, or leadership experience
What You’ll Gain You’ll gain hands‑on experience in modern GTM strategy at a global SaaS company, with real ownership over work that impacts how we sell and scale. Throughout the program, you’ll build practical AI‑native operating skills, sharpen your analytical and executive communication abilities, and gain exposure to Sales and Presales teams. You’ll present your work to GTM leadership, receive mentorship along the way, and leave with tangible experience applying strategy, data, and AI to real business challenges.
Visa sponsorship is not available for this role
Relocation assistance is not available for this role
The US hourly base rate range for this position is $31.25–$61.00. This position may also be eligible for bonus, benefits, or related incentives.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.
Equal Employment Opportunity Statement Zendesk is an equal‑opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please see details on our website. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request.
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